Apr 21, 2013, 7:01 pm
Last edit by: VFR
Airport Upgrade and Standby Order, Priority “PALL” List
Questions, Upgrade Anomalies, Issues, etc.
NOTE: Complimentary upgrades are now ordered based on (1) Status, (2) 12 month rolling Loyalty Points, (3) Time and date of upgrade request.Questions, Upgrade Anomalies, Issues, etc.
NOTE: As of 1 Jan 2017, your travel companion will "borrow" your PALL listing. Link.
Main PALL list codes. Passengers are ordered by code, then elite status, then other factors. Additional codes may be entered to designate other information, such as companions traveling together.
- OS# = Confirmed Economy passenger awaiting seat assignment.
- RF = Confirmed First Class passenger awaiting seat assignment.
- DSR# = Standby First Class passenger, confirmed in Economy. Usually used for involuntary downgrades of paid First passengers.
- VIP# = Passenger awaiting a SWU upgrade.
- MLG# = Passenger awaiting a mileage and copay upgrade. This may be the same priority as VIP, i.e. VIP1 = MLG1, VIP2 = MLG2, etc.
- UPG# = Confirmed Economy passenger awaiting a complimentary, or elite sticker upgrade. Within a status group, passengers are ordered by 12 month rolling loyalty points followed by time and date of upgrade request.
- RI# = Revenue involuntary standby passenger (bumped from another flight due to oversold condition or travel disruptions). Within a status group, passengers are ordered by check-in time.
- RV# = Revenue voluntary standby passenger. Within a status group, passengers are ordered by check-in time.
- RV = Non-status revenue passengers on voluntary standby, and certain staff travel.
- D% = Non-revenue standby passenger (AA employees, family, and friends), where % is an additional number code pertaining to the type of pass and not related to elite status. See the Staff Travel / Buddy Pass Thread.
- VOL = Volunteer for bump to a later flight. Passengers are ordered by time of volunteering (first come-first served).
- DG = Passenger with involuntary (or voluntary) downgrade in class-of-service.
- RL = "Flat Tire Rule" passenger missing a flight through no fault of their own or AA (L=Late, in this case). Note that in some circumstances, AA may offer a confirmed seat on a later flight instead.
- -T = Through passenger - Addition of this suffix gives priority over other passengers in the same status group, overriding normal time-based ranking. This suffix is supposed to be used for passengers connecting from another flight.
C/o sensei:
The following UPG priority levels are now in effect:
- UPG1/VIP1 Concierge Key
- UPG2/VIP2 Executive Platinum
- UPG3/VIP3 Platinum Pro
- UPG4/VIP4 Platinum
- UPG5/VIP5 Gold
- UPG/VIP No status
Revenue Standbys are cleared in the following order:
- RIT (involuntary, transit)
- RI (involuntary)
- RV (voluntary)
- RL (late)
All revenue standbys are cleared before any non-revenue standbys
Older posts have been archived to this thread.
Airport Upgrade and Standby Priority List (“PALL”) Order (master thread)
May 21, 2018, 6:48 pm
#286
Join Date: Dec 2011
Programs: UA
Posts: 384
I believe C is still higher than E (positive space employee usually deadheading) or M (military -- always at the bottom of the list for an upgrade even below standbys).
CBNROLL is used for op-up (although this is just an annotation rather than an actual status).
Aug 13, 2018, 8:12 pm
#287
Join Date: Feb 2006
Location: DFW
Programs: AA Gold, HH Diamond
Posts: 193
Seperated on standby list despite single locator
Flew DEN-DFW on Sunday. My flight was significantly delayed (4+ hours), so i requested to be on the standby list on an earlier flight that was delayed and leaving at the same time as my original flight. We were a group of 4 (me+wife+2 kids). as it gets closer i see that i'm listed as #7 on list, but the other 3 are #15-17. I'm gold, and the others don't have status - but we are on a single PNR. #3-6, look like a family of 4 given the 3 initials of the last name. They clear.
The GA calls me up and first says she only has 2 seats for my group. Okay we can split up, so someone makes it home at a reasonable time. The other two could stay, but then she says oh, i can only give you one seat since you are #7 and everyone else is much lower on the list. She doesn't understand it, either. What gives? we were on a single locator. aren't we supposed to be together on the standby list. I pass on a single seat - which would have to be me. In the end they give 3 seats out to #8 , #9 and #10 . I finally arrive at DFW at 3am (4.5 hours after my original landing time). Looking back i would have put 3 of us on a flight and then only 1 would have stayed. Do i have a leg on to complain to AA.
The GA calls me up and first says she only has 2 seats for my group. Okay we can split up, so someone makes it home at a reasonable time. The other two could stay, but then she says oh, i can only give you one seat since you are #7 and everyone else is much lower on the list. She doesn't understand it, either. What gives? we were on a single locator. aren't we supposed to be together on the standby list. I pass on a single seat - which would have to be me. In the end they give 3 seats out to #8 , #9 and #10 . I finally arrive at DFW at 3am (4.5 hours after my original landing time). Looking back i would have put 3 of us on a flight and then only 1 would have stayed. Do i have a leg on to complain to AA.
Sep 5, 2018, 6:52 am
#288
Join Date: Jul 2018
Programs: AA Plat pro; Marriott Gold
Posts: 3
JFK - SFO Non-Rev’s given all open F seats
JFK to SFO this morning - 4-5 open seats in First about 20 minutes from boarding. One-by-one, non-revs (I saw them hand their badges to the GA) are cleared from the standby list and assigned the open F seats. One is assigned to business. 1 minute out the GA clears a revenue upgrade for the final seat in business.
In the past, I thought open F seats were given to pax in business, then upgrades to business were processed for economy folks. Do I have that wrong or were there shenanigans?
In the past, I thought open F seats were given to pax in business, then upgrades to business were processed for economy folks. Do I have that wrong or were there shenanigans?
Sep 5, 2018, 7:06 am
#289
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
JFK to SFO this morning - 4-5 open seats in First about 20 minutes from boarding. One-by-one, non-revs (I saw them hand their badges to the GA) are cleared from the standby list and assigned the open F seats. One is assigned to business. 1 minute out the GA clears a revenue upgrade for the final seat in business.
In the past, I thought open F seats were given to pax in business, then upgrades to business were processed for economy folks. Do I have that wrong or were there shenanigans?
In the past, I thought open F seats were given to pax in business, then upgrades to business were processed for economy folks. Do I have that wrong or were there shenanigans?
There is a thread (which I started) on FT where this is discussed, non-revs can go directly into F, while paying pax can only go from Y to BC (not F).
[I was next in line to speak with GA, the non-revs before me, so I heard the conversation directly.]
Sep 5, 2018, 7:10 am
#290
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
JFK to SFO this morning - 4-5 open seats in First about 20 minutes from boarding. One-by-one, non-revs (I saw them hand their badges to the GA) are cleared from the standby list and assigned the open F seats. One is assigned to business. 1 minute out the GA clears a revenue upgrade for the final seat in business.
In the past, I thought open F seats were given to pax in business, then upgrades to business were processed for economy folks. Do I have that wrong or were there shenanigans?
In the past, I thought open F seats were given to pax in business, then upgrades to business were processed for economy folks. Do I have that wrong or were there shenanigans?
Sep 5, 2018, 10:23 am
#291
Original Poster
Join Date: Apr 2015
Programs: AA Gold, Enterprise PLT, Marriott Gold
Posts: 604
Oct 1, 2018, 4:05 pm
#292
Join Date: Aug 2004
Location: Chicago
Programs: AA- EXP UA - Silver SPG- PLT Marriott- PLT
Posts: 759
I had a friendly AAgent in the admirals club show me the waitlist for a flight about a week out. Next to my was VIP6. he said we were 9&10 on the list. As an EXP, I thought I should have VIP2 next to my name.
Anyone know what the VIP6 meant?
Anyone know what the VIP6 meant?
Oct 6, 2018, 7:15 am
#293
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
I, too, would be interested in this. Was curious also to learn of the "T" designation that gives people requesting SWUs priority if they are a "thru" pax (connecting from somewhere else) versus someone originating in that city. Seems really unfair. Shouldn't it just be based upon time of request, fare class, or status and nothing to do with judgment on where one starts or finishes a trip? I don't get the logic behind that.
Oct 6, 2018, 7:25 am
#295
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Regards
Oct 6, 2018, 7:32 am
#296
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Oct 7, 2018, 6:33 am
#297
Join Date: Aug 2004
Location: Chicago
Programs: AA- EXP UA - Silver SPG- PLT Marriott- PLT
Posts: 759
I very well may not have seen vip 6. It was one of those moments where I was surprised the agent was showing this to me, so wasn’t really prepared for what I saw. The upgrAAdes still haven’t cleared, and we’re two days away from departure. Not looking good, wojld be the first missed SWU in 8 years.
Oct 7, 2018, 7:07 am
#299
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Kind of a big difference between "I saw VIP6 next to my name" and "I very well may not have seen vip 6" next to my name.
Regards
Oct 7, 2018, 10:21 am
#300
Join Date: Jan 2006
Posts: 1,296
I, too, would be interested in this. Was curious also to learn of the "T" designation that gives people requesting SWUs priority if they are a "thru" pax (connecting from somewhere else) versus someone originating in that city. Seems really unfair. Shouldn't it just be based upon time of request, fare class, or status and nothing to do with judgment on where one starts or finishes a trip? I don't get the logic behind that.