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-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   AA Using Automation for Complaints (https://www.flyertalk.com/forum/american-airlines-aadvantage/2129482-aa-using-automation-complaints.html)

Trident 3B Jul 25, 2023 7:29 am
Originally Posted by bl-ord (Post 35440513)
can try

Mark Ewing
Director, Customer Relations
1 Skyview Drive
Fort Worth, TX 76155
[email protected]
(817) 963-1234
I can't resist, is he any relation to JR?.

bchandler02 Jul 25, 2023 7:37 am
Originally Posted by carlosdca (Post 35439946)
How is this news? AA has been sending an automated canned response for quite some years already.

Perhaps the news is that they are using a new system/bot
If the response is going to be pretty much "DENIED" by default, why waste money on a more intelligent bot?
Because a few years ago, it was called an auto-response, or more formally - "automation".
Same thing today is called AI..because...marketing.

There's nothing AI (with emphasis on the "I") about 2 canned responses that do not adjust at all.

bchandler02 Jul 25, 2023 7:39 am
Originally Posted by Isochronous (Post 35441772)
So what needs to be said to get the trivial number of miles?
More importantly, is this tool smart enough to update your customer rating or does it just throw miles at you and that's that?
If it doesn't impact your rating, maybe a good plan to send a short complaint about every single thing you can find to complain about and rack up some miles.

taxicabnumber Jul 25, 2023 8:20 am
Originally Posted by bchandler02 (Post 35442834)
More importantly, is this tool smart enough to update your customer rating or does it just throw miles at you and that's that?
If it doesn't impact your rating, maybe a good plan to send a short complaint about every single thing you can find to complain about and rack up some miles.
Eh, even if the tool can't do it, a human can still subsequently audit the frequency of your interactions with the emailbot and update your rating accordingly...

PHL Jul 25, 2023 9:55 am
Originally Posted by bl-ord (Post 35442749)
write a postal letter and mail it.
Reminds of a time in the 90's when I had a valid complaint about a Continental flight on a DC10 from EWR to London. I wrote a very concise, detailed letter about the trip and my issues and got a call from Gordon Bethune's administrative assistant and a sizable credit voucher for a future flight.

Goin-2-AA Jul 25, 2023 11:02 am
Sounds like our choices are:

a) prompt

b) correct

bchandler02 Jul 26, 2023 6:27 am
Originally Posted by taxicabnumber (Post 35442963)
Eh, even if the tool can't do it, a human can still subsequently audit the frequency of your interactions with the emailbot and update your rating accordingly...
Possibly, but on the other hand I've long said I value AA's rating of me about as much as I value a penny I lost 30 years ago. If they screw up, I have every right to let them know (and any respectable business would want to know, so they can improve). I don't really care what they think of me until they care what I think of them. Loyalty and respect are a two way street.


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