Originally Posted by johnasmith (Post 34918582)

Lot's of good info, but of course since I booked with AAdvatage miles my miles were immediately reinstated and the MCE fee should have been refunded. BTW, the security fees were refunded. I should not have had to through this ordeal to find out how to get what I was owed. No human person was available who could fix it.

Originally Posted by johnasmith (Post 34915952)

I learned 3 important things as a result of this experience:

Originally Posted by johnasmith (Post 34915952)

I learned 3 important things as a result of this experience:

1: American Airlines has no real customer relations dept. They just let their computers send out sincere apologies without addressing the issues. See attached message I got after filing a complaint.

2: I can always count on members on FlyerTalk Forums to assist. I did locate the needed transaction numbers on my credit card statement and successfully used the online refund request. Today I received emails notifying me my refunds were being processed. Apparently I will never get an explanation why they held my money. They were not holding it as a credit, because I have since booked flights.

3: Probably the most important thing I learned is the definition of KLUDGE. It is a haphazard or makeshift solution to a problem and especially to a computer or programming problem. :-)


https://cimg5.ibsrv.net/gimg/www.fly...0cc1d599f4.jpg