500-mile upgrades / stickers converting to Loyalty Points; discussion, options
May 31, 2022, 11:18 am
#92
Join Date: Oct 2021
Location: PHL/LAX/MAD (for now)
Programs: American Airlines Executive Platinum, AmEx Membership Rewards
Posts: 874
May 31, 2022, 1:05 pm
#93
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
I just spoke with Aadvantage Customer Service as a Gold with 17 e500's (not sure how many "paid" vs. "earned"). Representative said I would receive an email option for a refund or redeemable miles. Not sure the amount of redeemable miles but I doubt it will be the 5,000 (although it might be). Even if only 2 were paid e500's, I'd be happy with an extra 10K redeemable miles. I'll report back after I receive the email.
May 31, 2022, 1:22 pm
#94
Join Date: Dec 2004
Location: Under the Cone of Silence
Programs: UA Gold; AA Dirt; HH Diamond; National Emerald; CONTROL SecretAgent Platinum; KAOS EvilFlyer Gold
Posts: 1,499
Okay, I just got off the phone with the Advantage desk. I called to ask what options I had for converting my 27 500-mi upgrades:
1. She gave me the standard answer about them being converted to LP's.
2. I then asked if there were other options, since the LP's were not that useful to me while RDM's would be a much better option.
3. Her response was that this was her 2nd call in a row asking the same thing, and she would note on my account to have someone from their "resolution" desk contact me about what they might be able to do.
4. She did say that she had heard that some had gotten conversions to RDM's, but she didn't know how it was being done.
5. Interestingly, the phrasing she used was that I would be contacted in the next day or 2 with "an offer".
Thus it appears they have at least some sort of process involving options other than LP's, but have not advertised it officially, requiring a call-in.
Now to wait for my "offer"!
1. She gave me the standard answer about them being converted to LP's.
2. I then asked if there were other options, since the LP's were not that useful to me while RDM's would be a much better option.
3. Her response was that this was her 2nd call in a row asking the same thing, and she would note on my account to have someone from their "resolution" desk contact me about what they might be able to do.
4. She did say that she had heard that some had gotten conversions to RDM's, but she didn't know how it was being done.
5. Interestingly, the phrasing she used was that I would be contacted in the next day or 2 with "an offer".
Thus it appears they have at least some sort of process involving options other than LP's, but have not advertised it officially, requiring a call-in.
Now to wait for my "offer"!
I just called them again, and this time I was told that a mileage conversion would only be for purchased e500's, and not for any that were earned. Earned ones could only be converted to Loyalty Points.
Boo.
May 31, 2022, 1:24 pm
#95
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
Per the thread, you have to call and then wait for them to email. It took 15 days. Be patient. in my case, the call only took ten minutes.
You simply won’t know what your offer is until you ask. Pointless to speculate here.
You simply won’t know what your offer is until you ask. Pointless to speculate here.
May 31, 2022, 2:19 pm
#96
Join Date: Dec 2021
Location: EWN-RDU
Programs: AA Executive Platinum, HH Diamond
Posts: 67
I telephoned AAdvantage Customer Service today. Told the telephone representative I wanted to see conversion options for the paid "stickers" (only 5 out of 60).
Representative told me I'd receive Loyalty Points for all of the stickers. I responded that I saw online posts indicating additional options available if requested. He then promptly confirmed the number of paid stickers; my email address; my preferred method of communication. He said I would hear back with options in about two weeks.
Representative told me I'd receive Loyalty Points for all of the stickers. I responded that I saw online posts indicating additional options available if requested. He then promptly confirmed the number of paid stickers; my email address; my preferred method of communication. He said I would hear back with options in about two weeks.
Jun 3, 2022, 8:34 am
#97
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
When are they converting these? It's close to 4 months, and just realized I've had stickers deducted from my account from flying with a companion. Why announce this and not actually have a timeframe or continue to sell/deduct?
Jun 3, 2022, 11:01 am
#100
Join Date: Aug 2007
Location: Arlington, VA
Programs: KE Morning Calm; AA Plat
Posts: 314
I called and the AAdvantage desk sent the three requests back to refunds for further review and reprocessing. Kind of frustrating that it took 47 minutes on the phone without a final resolution (not counting the call-back wait which was only about an hour), but the agent seemed truly interested in trying to help so I will give credit there. I'll give a few more days, but may have to escalate it or open a dispute with my credit card.
Jun 3, 2022, 8:29 pm
#102
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Emailed general AAdvantage customer service about 3 weeks ago (never made any phone calls). They replied in a few days that someone from AAdvantage department would get back to me within two weeks. Here is the offer I received today via email:
Based on our internal records, 12 of your 16 unused 500-mile upgrades
were purchased. While your complimentary upgrades will be automatically
converted to 250 Loyalty Points each later this year, we can offer you
the following refund options for the 12 purchased and unused 500-mile
upgrades:
A. 3,000 Loyalty Points (250 Loyalty Points x 12 purchased 500-mile
upgrades)
B. 60,000 AAdvantage® bonus miles(5,000 bonus miles x 12 purchased
500-mile upgrades)
C. Travel Voucher of $480 (the paid amount associated with your 12
purchased 500-mile upgrades)
D. Refund of $480 to the original form of payment or check depending on
when your upgrades were purchased
Of course I chose option B
Based on our internal records, 12 of your 16 unused 500-mile upgrades
were purchased. While your complimentary upgrades will be automatically
converted to 250 Loyalty Points each later this year, we can offer you
the following refund options for the 12 purchased and unused 500-mile
upgrades:
A. 3,000 Loyalty Points (250 Loyalty Points x 12 purchased 500-mile
upgrades)
B. 60,000 AAdvantage® bonus miles(5,000 bonus miles x 12 purchased
500-mile upgrades)
C. Travel Voucher of $480 (the paid amount associated with your 12
purchased 500-mile upgrades)
D. Refund of $480 to the original form of payment or check depending on
when your upgrades were purchased
Of course I chose option B
Jun 4, 2022, 7:16 pm
#103
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Emailed general AAdvantage customer service about 3 weeks ago (never made any phone calls). They replied in a few days that someone from AAdvantage department would get back to me within two weeks. Here is the offer I received today via email:
Based on our internal records, 12 of your 16 unused 500-mile upgrades
were purchased. While your complimentary upgrades will be automatically
converted to 250 Loyalty Points each later this year, we can offer you
the following refund options for the 12 purchased and unused 500-mile
upgrades:
A. 3,000 Loyalty Points (250 Loyalty Points x 12 purchased 500-mile
upgrades)
B. 60,000 AAdvantage® bonus miles(5,000 bonus miles x 12 purchased
500-mile upgrades)
C. Travel Voucher of $480 (the paid amount associated with your 12
purchased 500-mile upgrades)
D. Refund of $480 to the original form of payment or check depending on
when your upgrades were purchased
Of course I chose option B
Based on our internal records, 12 of your 16 unused 500-mile upgrades
were purchased. While your complimentary upgrades will be automatically
converted to 250 Loyalty Points each later this year, we can offer you
the following refund options for the 12 purchased and unused 500-mile
upgrades:
A. 3,000 Loyalty Points (250 Loyalty Points x 12 purchased 500-mile
upgrades)
B. 60,000 AAdvantage® bonus miles(5,000 bonus miles x 12 purchased
500-mile upgrades)
C. Travel Voucher of $480 (the paid amount associated with your 12
purchased 500-mile upgrades)
D. Refund of $480 to the original form of payment or check depending on
when your upgrades were purchased
Of course I chose option B
Jun 4, 2022, 7:26 pm
#104
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Jun 9, 2022, 12:39 pm
#105
Join Date: Oct 2021
Location: PHL/LAX/MAD (for now)
Programs: American Airlines Executive Platinum, AmEx Membership Rewards
Posts: 874