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-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   AAdvantage Dining questions (https://www.flyertalk.com/forum/american-airlines-aadvantage/2061367-aadvantage-dining-questions.html)

VegasGambler Apr 28, 2023 7:08 pm


Originally Posted by MNSWEEps (Post 35209307)
understood.. I see some folks have gotten instant email but I never did..

I usually get an email as soon as there is a pending charge. But not always; I wouldn't worry.

M60_to_LGA Apr 28, 2023 7:28 pm

The one restaurant in the program that I go to relatively frequently because it's very close to my place hasn't been giving me credit for Discover purchases lately (at least since 4/1, when I started using my Discover card there for the 5% quarterly restaurant rebate promotion).

After a couple of transactions didn't post for a couple of weeks, I called up AA Dining, and the rep I spoke with said there seems to be a problem with that restaurant "not submitting their Discover charges" or something like that (whatever that means). Weirdly, she could see in her system somewhere that I used the card in question at the restaurant on the correct days, but for some reason I can't understand that didn't translate into me getting the mileage.

She asked me to take a picture of the receipts and email them in. After a couple of days, I got an email from AA Dining congratulating me on earning miles for those transactions (lol), and after a week or so the miles showed up in my AA account. In the meantime, as an experiment I used a Visa card at the same restaurant - almost immediately, I got an email notifying me that I'd earned miles, and they credited to my AA account within just a couple of days.

This reminds me that I need to send in my receipt for some takeout I got last week.

MNSWEEps Apr 29, 2023 9:44 am

Can I register a credit card which is in my name on my wife's AA dining program? Just asking as I use my card a lot for dining and don't have significant stake in AA unlike my wife.

chrisny2 Apr 29, 2023 1:30 pm


Originally Posted by M60_to_LGA (Post 35210208)
The one restaurant in the program that I go to relatively frequently because it's very close to my place hasn't been giving me credit for Discover purchases lately (at least since 4/1, when I started using my Discover card there for the 5% quarterly restaurant rebate promotion).

After a couple of transactions didn't post for a couple of weeks, I called up AA Dining, and the rep I spoke with said there seems to be a problem with that restaurant "not submitting their Discover charges" or something like that (whatever that means). Weirdly, she could see in her system somewhere that I used the card in question at the restaurant on the correct days, but for some reason I can't understand that didn't translate into me getting the mileage.

She asked me to take a picture of the receipts and email them in. After a couple of days, I got an email from AA Dining congratulating me on earning miles for those transactions (lol), and after a week or so the miles showed up in my AA account. In the meantime, as an experiment I used a Visa card at the same restaurant - almost immediately, I got an email notifying me that I'd earned miles, and they credited to my AA account within just a couple of days.

This reminds me that I need to send in my receipt for some takeout I got last week.

Yup - two of my local restaurants have a similar issue when I use American Express. The AA dinings go through with mastercard or visa, so I just use those there. But customer service has been great when I submitted the Amex receipts for missing dines.

sdsearch Apr 29, 2023 1:33 pm


Originally Posted by MNSWEEps (Post 35209307)
understood.. I see some folks have gotten instant email but I never did..

I tend to get instant emails when dining at restaurants that have been in the program for a while, but not often for restaurants that joined the program more recently. That's the pattern I've noticed.

Ie, whether you get the instant email is related to the restaurant you dined at, not to the person who dined, unless the person who dined opted out of emails, but why would they, since opting out of emails reduced the number of miles you earn drastically.

MNSWEEps Apr 29, 2023 1:51 pm


Originally Posted by chrisny2 (Post 35211640)
Yup - two of my local restaurants have a similar issue when I use American Express. The AA dinings go through with mastercard or visa, so I just use those there. But customer service has been great when I submitted the Amex receipts for missing dines.

Is there an AA dining customer service email or phone? Sorry new to this.

TWA884 Apr 29, 2023 2:08 pm


Originally Posted by MNSWEEps (Post 35211216)
Can I register a credit card which is in my name on my wife's AA dining program? Just asking as I use my card a lot for dining and don't have significant stake in AA unlike my wife.

Yes, shouldn't be a problem.

M60_to_LGA Apr 29, 2023 5:03 pm


Originally Posted by mnsweeps (Post 35211684)
is there an aa dining customer service email or phone? Sorry new to this.

(800) 479-5981

theshaun Apr 29, 2023 6:12 pm

If I use Apple Pay which is linked to my registered card will I still get credit? I ask, because Apple Pay "masks" the card number using a device number.

ILuvParis Apr 29, 2023 6:24 pm


Originally Posted by theshaun (Post 35212129)
If I use Apple Pay which is linked to my registered card will I still get credit? I ask, because Apple Pay "masks" the card number using a device number.

Good question. I just noticed one of my charges has not been credited (12 days ago). However, I don't recall whether I used Apple Pay or the actual Apple Card. Regardless, the card doesn't have the number on it either. So, the answer may be no without some hassle.

VegasGambler Apr 29, 2023 6:57 pm


Originally Posted by theshaun (Post 35212129)
If I use Apple Pay which is linked to my registered card will I still get credit? I ask, because Apple Pay "masks" the card number using a device number.

Check the T&C

TWA884 Apr 29, 2023 9:02 pm


Originally Posted by theshaun (Post 35212129)
If I use Apple Pay which is linked to my registered card will I still get credit? I ask, because Apple Pay "masks" the card number using a device number.

They can't identify you as an AAdvantage Dining member without your enrolled credit card number.

Originally Posted by Infinite1K (Post 34201826)
Now it seems we can add another category: if you pay by ApplePay. Even though your charges are still going to your credit card account, since the ApplePay has a different virtual number than the number on your physical card, you don’t get any credit.


chrisny2 Apr 29, 2023 9:31 pm


Originally Posted by theshaun (Post 35212129)
If I use Apple Pay which is linked to my registered card will I still get credit? I ask, because Apple Pay "masks" the card number using a device number.

I would recommend not doing that. Use the actual card.

theshaun Apr 30, 2023 2:02 pm


Originally Posted by chrisny2 (Post 35212377)
I would recommend not doing that. Use the actual card.

Fair enough, but I don't remember the last time I took my CC out of my wallet.

ILuvParis Apr 30, 2023 4:22 pm


Originally Posted by chrisny2 (Post 35212377)
I would recommend not doing that. Use the actual card.

The actual card doesn't have the number either. Perhaps it's embedded?


Originally Posted by theshaun (Post 35213853)
Fair enough, but I don't remember the last time I took my CC out of my wallet.

You only go to places that accept Apple Pay? I went to at least two places yesterday that don't.


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