New AA Survey
Oct 5, 2021, 1:49 pm
#1
Original Poster
Join Date: Dec 2013
Location: DFW EGE AUS
Programs: AA EXP | UA PLT
Posts: 75
New AA Survey
I received a new AA survey today regarding domestic premium cabin meals. Interestingly one portion had rankings of various items of importance to the premium cabin dining experience and "Flight Attendant Service/Demeanor" was one of the items along with Entree, Beer/Wine, Salad, Non-Alcoholic beverages, etc. There were a few questions related to service on it, which I found interesting, but generally seemed like it was about fine-tuning offerings.
FWIW I listed service/demeanor as the most important thing or the highest level of importance whenever it was asked. I love Krug, but if the FA is sitting in the galley instead of pouring it my glass, what good is having it on the menu?
FWIW I listed service/demeanor as the most important thing or the highest level of importance whenever it was asked. I love Krug, but if the FA is sitting in the galley instead of pouring it my glass, what good is having it on the menu?
Oct 5, 2021, 2:06 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,015
Was there any room for additional comments?
Oct 5, 2021, 2:11 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,248
Oct 5, 2021, 2:26 pm
#6
Original Poster
Join Date: Dec 2013
Location: DFW EGE AUS
Programs: AA EXP | UA PLT
Posts: 75
Yes, they had a few comment boxes toward the end. No way to know obviously, but I get the sense I'm flying more than most EXPs these days. I also booked enough J segments on UA this year to get status over there. Not sure if one of those things could have triggered it.
Oct 5, 2021, 2:59 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,015
Yes, they had a few comment boxes toward the end. No way to know obviously, but I get the sense I'm flying more than most EXPs these days. I also booked enough J segments on UA this year to get status over there. Not sure if one of those things could have triggered it.
Oct 5, 2021, 10:24 pm
#9
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Probably targeting people who pay outright for Domestic First/Business. They're not interested in people who get free upgrades for opinions of product, the same way airlines don't really care about the opinions of people on international F award tickets.
Oct 5, 2021, 10:59 pm
#10
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
No survey. I did two paid round trip international business class tickets this year and five paid domestic business class tickets (in fairness I was on about four dozen economy tickets)
Oct 6, 2021, 6:18 am
#11
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 393
I am based in Dallas, only had one international flight (Europe in J) (also had one domestic flight) in the last 12 months and received the survey.
Last edited by davecraze; Oct 6, 2021 at 6:53 am
Oct 9, 2021, 7:35 am
#12
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,971
I’m CK and stopped buying AA flights earlier this year. Until they return to normal service, all my flights are with international carriers. I would love to get this survey. AA has destroyed their product and loyalty from many pretending its Covid safety and not cost cutting.