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did it back in the days where Basic Economy didn't recognize elite seating privileges. Once i checked in at under 24 hours on a BE fare, got a crappy seat (was hoping it'd put me in a MCE seat which as a Plat I'd normally get at booking the reservation).
Agent un-checked me in to allow me to wait and let the crappy seats fill up in back and try again later, but said "we're really not supposed to do this." But she did it anyway. Now it's a non issue since BE honors elite seating benefits, but they definitely prefer not to un-check you in. |
Originally Posted by meechyathere
(Post 33102333)
Needed to make a last-minute change, and called the ExPlat desk twice on the way to the airport, and was told both times that I could not be un-checked-in over the phone, and that any changes needed to be made at the airport. It took three agents 30 minutes to cancel the checkin and make the change…
Originally Posted by ESpen36
(Post 33102385)
Same here. I've needed to do it once or twice to be reaccommodated due to weather, and yes, it's laborious and time-consuming. EXP phone agents said I would need to go to an airport agent to un-check me in, which she did after a grimace and a LOT of typing (with the assistance of a colleague, who knew the system better). I think it must be a really annoying and complex process, as you say.
Only catch is that the clubs no longer give out direct phone numbers, so you have to email them, or know them well enough to have a number :D |
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