Can you reverse Checkin
Mar 11, 2021, 5:37 am
#1
Original Poster
Join Date: May 2005
Location: FL
Programs: DL/PM SM/AMEX/Plat HH/Gold Marriott/Plat Starwood/Plat
Posts: 140
Can you Undo / reverse Check in - ANSWERED
Can you undo / reverse the checked in status on you reservation after you have competed the 24 hr check in?
Last edited by bamin; Mar 11, 2021 at 6:10 am
Mar 11, 2021, 6:07 am
#3
Original Poster
Join Date: May 2005
Location: FL
Programs: DL/PM SM/AMEX/Plat HH/Gold Marriott/Plat Starwood/Plat
Posts: 140
I had to cancel a mileage (C-inventory - Miles + $75) upgrade request which cleared on one leg (short one) and would have been stuck with paying even though the longer leg did not clear.
I did call back and this time the agent was able to uncheck & remove the request. HUCA works!
I did call back and this time the agent was able to uncheck & remove the request. HUCA works!
Last edited by bamin; Mar 11, 2021 at 6:12 am
Mar 11, 2021, 12:14 pm
#4
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
The few times I've asked to have a check-in reversed, I eventually got it reversed but the agents really, really didn't want to do it. It must be an annoying process on their end based on the push-back I've received.
Mar 11, 2021, 2:32 pm
#6
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,221
Yes even TAs with GDS based tickets need it done often when their clients request last minute changes but for a third party its even worse as the airline wont uncheck the client in unless they themselves call in.
Mar 11, 2021, 6:48 pm
#7
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Travel agents can do this for their clients on the carrier's agency website (SalesLink in the case of AA), then make any necessary changes in the GDS.
Last edited by NYC Flyer; Mar 11, 2021 at 6:48 pm Reason: grammar
Mar 11, 2021, 7:01 pm
#8
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
Many years ago United used to have a feature online that let you "cancel check-in" yourself. It was very convenient if you needed to make a change to your reservation. I'm not sure if they still have that feature.
Echoing what others have said, it is possible, but it must be a PITA for the agents because I have been told numerous times that it wasn't possible to cancel a check-in. I've only been successful by hanging up and getting another agent, or by being firm and pushing back.
Echoing what others have said, it is possible, but it must be a PITA for the agents because I have been told numerous times that it wasn't possible to cancel a check-in. I've only been successful by hanging up and getting another agent, or by being firm and pushing back.
Mar 12, 2021, 6:41 am
#9
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,221
Thats almost exclusively an AA perk. AFAIK this cannot be done on 90% of carriers.
Mar 12, 2021, 8:22 am
#10
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Mar 12, 2021, 12:47 pm
#11
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
Mar 12, 2021, 1:04 pm
#12
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,221
Mar 15, 2021, 12:15 pm
#13
Join Date: Jun 2020
Location: BOS
Programs: AA EXP, Hilton DMD, Hyatt Glob, Hertz PC
Posts: 267
Last month, I had a hell of a time trying to do this. Needed to make a last-minute change, and called the ExPlat desk twice on the way to the airport, and was told both times that I could not be un-checked-in over the phone, and that any changes needed to be made at the airport. It took three agents 30 minutes to cancel the checkin and make the change, at which point it would have been easier to just cancel the original for a credit and rebook.
Only other data point I have is that I did this on B6 years ago without any problem.
Only other data point I have is that I did this on B6 years ago without any problem.
Mar 15, 2021, 12:39 pm
#14
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
Same here. I've needed to do it once or twice to be reaccommodated due to weather, and yes, it's laborious and time-consuming. EXP phone agents said I would need to go to an airport agent to un-check me in, which she did after a grimace and a LOT of typing (with the assistance of a colleague, who knew the system better). I think it must be a really annoying and complex process, as you say.
Mar 15, 2021, 1:54 pm
#15
Join Date: Jun 2017
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