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happy ending!
seats opened up and the OP is now in them!
(4 A and B still blocked for crew) Not even sure if the OP knows yet! @curranch90 -- enjoy your trip!! |
good news, but was selfishly hoping to hear the story of a FIM request drama
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Originally Posted by JonNYC
(Post 31127768)
seats opened up and the OP is now in them!
(4 A and B still blocked for crew) Not even sure if the OP knows yet! @curranch90 -- enjoy your trip!! Earlier this morning biz was oversold by two and coach was also oversold by two. Now its even! A couple of seats opened up for Manchester too! |
As a curious follower of this thread, I'm 100% happy that the OP will get to travel in J. After all, that was the outcome that everyone was helping OP to receive.
That being said, I can't help but be a bit frustrated that this ultimately worked out exactly as AA hoped it would. That being something happens on an overbooked flight and seats opened up. It would have been a learning experience for each of us to understand what would have happened if those seats didn't open up. Specifically, OP arrives into PHL and is faced with a downgrade to Y or switch to the MAN flight. It just seems to me like booking in J and then getting little to no compensation outside of the miles back for travelling in Y would make anyone in this situation whole. |
Originally Posted by WiscAZ
(Post 31127838)
It would have been a learning experience for each of us to understand what would have happened if those seats didn't open up. Specifically, OP arrives into PHL and is faced with a downgrade to Y or switch to the MAN flight. It just seems to me like booking in J and then getting little to no compensation outside of the miles back for travelling in Y would make anyone in this situation whole.
I see a lot of anecdotal experience on this thread but NONE of them replicate exactly the OP's situation i.e. as of day of departure, OP had not been rebooked or downgraded, OP was still booked and ticketed to final destination albeit one of the legs was oversold in J and OP had no seat assignments. |
I'm happy to hear that seats became available and the OP got them - but to reiterate myself: This was a storm in a tea cup. Too much drama about nothing (something that would most likely work itself out - and so it did).
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Originally Posted by Pointsrich
(Post 31127639)
OP is not responding to my texts. What the hell is happening out there!!! I assume AA killed him to cover this whole thing up. |
Originally Posted by carlosdca
(Post 31127925)
Again, what is the basis to think that that's how things would have played out?
I see a lot of anecdotal experience on this thread but NONE of them replicate exactly the OP's situation i.e. as of day of departure, OP had not been rebooked or downgraded, OP was still booked and ticketed to final destination albeit one of the legs was oversold in J and OP had no seat assignments. |
Originally Posted by carlosdca
(Post 31127925)
Again, what is the basis to think that that's how things would have played out?
I see a lot of anecdotal experience on this thread but NONE of them replicate exactly the OP's situation i.e. as of day of departure, OP had not been rebooked or downgraded, OP was still booked and ticketed to final destination albeit one of the legs was oversold in J and OP had no seat assignments. Take a step back: while I certainly feel for--and, indeed, have been in the same situation as--the OP, this is a first world problem. At a high level, the OP has tickets to a destination, and AA's policy would deliver them to that destination. Yes, in slightly less comfort, but still provide the transport he paid for. IMHO, while many of us here would strongly argue it is not the same thing, 90+% of the traveling public (that views premium cabin as a luxury and nothing approaching a necessity) would not perceive this as a major issue. |
Originally Posted by Erasmus
(Post 31128012)
The stated polices that AA operates under. All the information we have available indicates this was a simple oversell situation--happens all the time. Not *supposed* to happen in this scenario, but happens every day at every airline, and they have very standardized ways to accommodate, i.e., downgrade and/or refund. Anything else would have been a customer service gesture.
Take a step back: while I certainly feel for--and, indeed, have been in the same situation as--the OP, this is a first world problem. At a high level, the OP has tickets to a destination, and AA's policy would deliver them to that destination. Yes, in slightly less comfort, but still provide the transport he paid for. IMHO, while many of us here would strongly argue it is not the same thing, 90+% of the traveling public (that views premium cabin as a luxury and nothing approaching a necessity) would not perceive this as a major issue. |
This story is a perfect candidate for that “I can’t believe I made that flight!” thread in Travelbuzz. |
Originally Posted by Erasmus
(Post 31128012)
they have very standardized ways to accommodate, i.e., downgrade and/or refund.
No J re-routing offered as the first option before downgrade or refund? No VDB offers to free up seats? huh! |
Originally Posted by SK AAR
(Post 31127951)
I'm happy to hear that seats became available and the OP got them - but to reiterate myself: This was a storm in a tea cup. Too much drama about nothing (something that would most likely work itself out - and so it did).
Originally Posted by SK AAR
(Post 31128035)
Very well said - I share your view. Too much drama about nothing.
If there're hadn't been cancellations, this would have been a huge problem, and it's amazing that there happened to be 2 cancellations (well, 3 as it turned out.) J was oversold by 2 till then. AA was in the middle of looking to reroute OP on a multi stop BA flight that would have gotten them 8 hours later than planned tomorrow. This was a miracle ending.
Originally Posted by Erasmus
(Post 31128012)
...they have very standardized ways to accommodate, i.e., downgrade and/or refund. Anything else would have been a customer service gesture.
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Originally Posted by carlosdca
(Post 31128092)
Downgrade or refund are the only options, according to policy?
No J re-routing offered as the first option before downgrade or refund? No VDB offers to free up seats? huh! https://www.aa.com/i18n/customer-service/support/conditions-of-carriage.jsp?anchorEvent=false&from=footer? Sure, AA *can* do the above, but does not have to. If the flight is sold to capacity, and nobody wants to give up their seats, then they start downgrading/denying boarding. Again, as JonNYC has repeatedly said, these issues are best resolved before the airport. At that point things are not likely to work out well because policies exist to handle the masses, and they almost always aren't in your favor in oversells--as opposed to other forms of OSO, in which AA has relatively generous policies.
Originally Posted by JonNYC
(Post 31128109)
Don't agree there either, they re-route a confirmed business class passenger unless the passenger prefers otherwise.
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Originally Posted by Erasmus
(Post 31128012)
The stated polices that AA operates under. All the information we have available indicates this was a simple oversell situation--happens all the time. Not *supposed* to happen in this scenario, but happens every day at every airline, and they have very standardized ways to accommodate, i.e., downgrade and/or refund. Anything else would have been a customer service gesture.
Take a step back: while I certainly feel for--and, indeed, have been in the same situation as--the OP, this is a first world problem. At a high level, the OP has tickets to a destination, and AA's policy would deliver them to that destination. Yes, in slightly less comfort, but still provide the transport he paid for. IMHO, while many of us here would strongly argue it is not the same thing, 90+% of the traveling public (that views premium cabin as a luxury and nothing approaching a necessity) would not perceive this as a major issue. I would disagree with your view. When we purchase a premium cabin ticket, it shouldn't just be an option for the airline to exercise or not to seat us in the class of service that we chose or give some minimal refund (in miles or money of at most the difference in price at the time of purchase) or possibly even just cancel the ticket and give a refund. The customer chose premium cabin travel when presented with a menu of prices, so that customer preferred the premium cabin ticket (at the price offered) to the coac h ticket (at the price offered by the airline at the time of purchase). If the person had wanted to fly in coach, he/she would have purchased a coach ticket. More compensation is due and should be required. While obviously courts cannot force the airline to give the person a premium cabin seat on the flights that were purchased, airlines should be punished for overbooking premium cabins and forced to solicit volunteers seriously just as there rules about VDBs and IDBs for coach passengers. |
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