4 for 4 service failures on F tickets
Feb 27, 2019, 9:04 pm
#1
Original Poster
Join Date: Nov 2013
Posts: 4,374
4 for 4 service failures on F tickets
Why I’m frustrated and will probably stop flying AA entirely
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass. There was nobody in line behind me so they cannot use the excuse that they need to serve other passengers in a timely fashion, and even so, an apology doesn’t take long.
2x domestic F - due to IRROPS, lost F seat. No priority in queue on phone or at airport rebooking counter. Got rebooked into Main Cabin (not Extra).
Schedule change on award ticket - departure time moved up 7 hours. I cancelled the ticket online and wrote to AAdvantage service for reinstatement of miles, referencing the involuntary schedule change explicitly. The reply I received 2 weeks later was sorry to hear you had to cancel, it’s a $150 charge to reinstate miles.
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass. There was nobody in line behind me so they cannot use the excuse that they need to serve other passengers in a timely fashion, and even so, an apology doesn’t take long.
2x domestic F - due to IRROPS, lost F seat. No priority in queue on phone or at airport rebooking counter. Got rebooked into Main Cabin (not Extra).
Schedule change on award ticket - departure time moved up 7 hours. I cancelled the ticket online and wrote to AAdvantage service for reinstatement of miles, referencing the involuntary schedule change explicitly. The reply I received 2 weeks later was sorry to hear you had to cancel, it’s a $150 charge to reinstate miles.
Feb 27, 2019, 9:21 pm
#2
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Why I’m frustrated and will probably stop flying AA entirely
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass. There was nobody in line behind me so they cannot use the excuse that they need to serve other passengers in a timely fashion, and even so, an apology doesn’t take long.
2x domestic F - due to IRROPS, lost F seat. No priority in queue on phone or at airport rebooking counter. Got rebooked into Main Cabin (not Extra).
Schedule change on award ticket - departure time moved up 7 hours. I cancelled the ticket online and wrote to AAdvantage service for reinstatement of miles, referencing the involuntary schedule change explicitly. The reply I received 2 weeks later was sorry to hear you had to cancel, it’s a $150 charge to reinstate miles.
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass. There was nobody in line behind me so they cannot use the excuse that they need to serve other passengers in a timely fashion, and even so, an apology doesn’t take long.
2x domestic F - due to IRROPS, lost F seat. No priority in queue on phone or at airport rebooking counter. Got rebooked into Main Cabin (not Extra).
Schedule change on award ticket - departure time moved up 7 hours. I cancelled the ticket online and wrote to AAdvantage service for reinstatement of miles, referencing the involuntary schedule change explicitly. The reply I received 2 weeks later was sorry to hear you had to cancel, it’s a $150 charge to reinstate miles.
Buying first class is great until something goes wrong...
The refund thing is definitely a mistake and you need to follow up with them. It's shameful that they are either incompetent or willfully obtuse, neither is excusable.
We have a lot of threads about DL vs AA. I made the switch, even though PHX is an AA hub and I'm satisfied so far.
Feb 27, 2019, 9:40 pm
#3
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Feb 28, 2019, 6:46 am
#7
Join Date: Nov 2017
Posts: 204
Why I’m frustrated and will probably stop flying AA entirely
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass. There was nobody in line behind me so they cannot use the excuse that they need to serve other passengers in a timely fashion, and even so, an apology doesn’t take long.
2x domestic F - due to IRROPS, lost F seat. No priority in queue on phone or at airport rebooking counter. Got rebooked into Main Cabin (not Extra).
Schedule change on award ticket - departure time moved up 7 hours. I cancelled the ticket online and wrote to AAdvantage service for reinstatement of miles, referencing the involuntary schedule change explicitly. The reply I received 2 weeks later was sorry to hear you had to cancel, it’s a $150 charge to reinstate miles.
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass. There was nobody in line behind me so they cannot use the excuse that they need to serve other passengers in a timely fashion, and even so, an apology doesn’t take long.
2x domestic F - due to IRROPS, lost F seat. No priority in queue on phone or at airport rebooking counter. Got rebooked into Main Cabin (not Extra).
Schedule change on award ticket - departure time moved up 7 hours. I cancelled the ticket online and wrote to AAdvantage service for reinstatement of miles, referencing the involuntary schedule change explicitly. The reply I received 2 weeks later was sorry to hear you had to cancel, it’s a $150 charge to reinstate miles.
I saved the card with the phone number and keep it in my bag so I'll have it ready for the next flight cancellation or long delay..
Feb 28, 2019, 7:45 am
#8
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
We have a lot of threads about DL vs AA. I made the switch, even though PHX is an AA hub and I'm satisfied so far.
Feb 28, 2019, 8:01 am
#9
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,148
Why I’m frustrated and will probably stop flying AA entirely
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass.
Transcon F ticket - First, the seat sucked, it’s not comfortable to lie on because it’s not truly flat, it has divots in inconvenient places. Second, Flagship Lounge JFK did not issue dining pass. When I requested one, they studied my boarding pass intently for several seconds before issuing me a pass reluctantly and with no words exchanged. For the price and exclusivity of this ticket I should either get a dining pass proactively, or receive an apology once the receptionists confirmed that I was eligible for the pass.
I find the club check in agents at JFK to usually be curt like this. So what. It's NYC. When there's IROPS, they are some of the best in the system.
If you want the red carpet, AA will happily $erve it to you: https://www.aa.com/i18n/plan-travel/...ar-service.jsp
Feb 28, 2019, 8:10 am
#10
Original Poster
Join Date: Nov 2013
Posts: 4,374
You know what’s funny about the JFK clubs. Another time I was trying to enter one of the JFK Admirals Clubs, I waited behind two people who were flashing their Priority Pass card high in the air, and the receptionist was explaining calmly and patiently that the card was not accepted at AA lounges.
Feb 28, 2019, 9:22 am
#11
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
Take it to twitter. I had booked two J tickets from ORD-MIA with a stopover in DFW. I did this because the trip was a mothers day present and I wanted my mom to experience J on a 787/777 since she doesn't like long flights over 5+ hours. We noticed our first flight was cancelled upon check-in, to which the agents only response was - good news we've got you on the next flight to MIA! I looked at the boarding pass, and she had us in the back of coach. First of all I said, I am GLD (which I get is not that special) and said is there anything in MCE. She said yes, so OK thanks for not even trying to put us in MCE. Secondly I asked if she could find a similar routing so we could be in J and on a wide body, she said that we were "lucky" to be on the flight we got on. OK, so no apology, no effort. On the way back we had another cancellation, and ended up flying in coach most of the itinerary, seat in J didn't work no IFE. Also they lost our bags. They offered only a refund of the fare difference. Took to twitter, got 15k miles each and $175 voucher on top of fare difference refund.
Feb 28, 2019, 9:26 am
#12
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,018
Take it to twitter. I had booked two J tickets from ORD-MIA with a stopover in DFW. I did this because the trip was a mothers day present and I wanted my mom to experience J on a 787/777 since she doesn't like long flights over 5+ hours. We noticed our first flight was cancelled upon check-in, to which the agents only response was - good news we've got you on the next flight to MIA! I looked at the boarding pass, and she had us in the back of coach. First of all I said, I am GLD (which I get is not that special) and said is there anything in MCE. She said yes, so OK thanks for not even trying to put us in MCE. Secondly I asked if she could find a similar routing so we could be in J and on a wide body, she said that we were "lucky" to be on the flight we got on. OK, so no apology, no effort. On the way back we had another cancellation, and ended up flying in coach most of the itinerary, seat in J didn't work no IFE. Also they lost our bags. They offered only a refund of the fare difference. Took to twitter, got 15k miles each and $175 voucher on top of fare difference refund.
Very good source of communication with AA.
Feb 28, 2019, 9:46 am
#13
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Take it to twitter. I had booked two J tickets from ORD-MIA with a stopover in DFW. I did this because the trip was a mothers day present and I wanted my mom to experience J on a 787/777 since she doesn't like long flights over 5+ hours. We noticed our first flight was cancelled upon check-in, to which the agents only response was - good news we've got you on the next flight to MIA! I looked at the boarding pass, and she had us in the back of coach. First of all I said, I am GLD (which I get is not that special) and said is there anything in MCE. She said yes, so OK thanks for not even trying to put us in MCE. Secondly I asked if she could find a similar routing so we could be in J and on a wide body, she said that we were "lucky" to be on the flight we got on. OK, so no apology, no effort. On the way back we had another cancellation, and ended up flying in coach most of the itinerary, seat in J didn't work no IFE. Also they lost our bags. They offered only a refund of the fare difference. Took to twitter, got 15k miles each and $175 voucher on top of fare difference refund.
Feb 28, 2019, 10:18 am
#14
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
While AA's twitter responses are appreciably quick, my recent experiences with them are that they are worthless. They can't file a delayed baggage claim (I knew bags loaded on the wrong flight by the time we took off from the app), and they can't handle issues with the upgrade standby list.
Feb 28, 2019, 10:20 am
#15
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,018
While AA's twitter responses are appreciably quick, my recent experiences with them are that they are worthless. They can't file a delayed baggage claim (I knew bags loaded on the wrong flight by the time we took off from the app), and they can't handle issues with the upgrade standby list.