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-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   how long for oneworld to update my status. (https://www.flyertalk.com/forum/american-airlines-aadvantage/1947621-how-long-oneworld-update-my-status.html)

Mwenenzi Sep 14, 2022 11:53 pm
Originally Posted by jglenn16 (Post 34601499)
Alaska is still thinking I'm Oneworld Sapphire as of today 9/14/22. I achieved AA Platinum Pro (which should be Oneworld Emerald) on 8/6/22, so it's been well over a month and my new status still hasn't been reflected in Alaska's systems yet. :( But in reference to my original post, at least it's showing Sapphire now instead of Ruby!
If you had a reservation made before you got OWE usual advice is to refresh the reservation.
Most airline IT systems are very basic and do not communicate with other airlines well.
Remove you ffn. Go back later and add again. For Oneworld manage my booking on Finnair AY, Royal Jordain RJ works for some people. And not for others.

Mr. BoH Sep 15, 2022 4:28 pm
Originally Posted by Mwenenzi (Post 34601524)
If you had a reservation made before you got OWE usual advice is to refresh the reservation.
Most airline IT systems are very basic and do not communicate with other airlines well.
Remove you ffn. Go back later and add again. For Oneworld manage my booking on Finnair AY, Royal Jordain RJ works for some people. And not for others.
Maybe I am a dunce, but I don't see an option on AS website or app to remove my FF program. The site has nothing clickable and the app says "Update your mileage program during check-in or by seeing an Alaska Airlines agent at the airport" - not so useful if I am trying to book a premium seat before they are gone! Or get on the upgrade list for that matter.

catmndu Sep 15, 2022 6:49 pm
Originally Posted by Mr. BoH (Post 34603747)
Maybe I am a dunce, but I don't see an option on AS website or app to remove my FF program. The site has nothing clickable and the app says "Update your mileage program during check-in or by seeing an Alaska Airlines agent at the airport" - not so useful if I am trying to book a premium seat before they are gone! Or get on the upgrade list for that matter.
I'm having a similar problem with Alaska. I got OW Ruby (AA Gold) then made an Alaska reservation a couple of days later. I could not use any of my benefits such as exit row seats. After a couple of calls and a week later I convinced an Alaska agent to remove my FFN and reenter it. That helped and all seemed fine. Well a couple of weeks went by and I was the recipient of a schedule change. After selecting new flights I was back to not being able to select seats in the elite section. I did a chat session and was told that this is a known bug that they thought they had fixed. So they gave me the seat I wanted and then since my flight isn't until December to wait for the problem to be fixed.

I'm only going 3 hours in each direction so I'm ok with my seats. Hopefully the baggage allowance will work by then. I tried using the finnair website to manage my reservation but it could not be found.

Sigh...

Mwenenzi Sep 15, 2022 9:10 pm
Originally Posted by Mr. BoH (Post 34603747)
Maybe I am a dunce, but I don't see an option on AS website or app to remove my FF program. .
That's why you use another airlines manage my booking with the PNR you have.

allset2travel Sep 15, 2022 9:27 pm
Originally Posted by catmndu (Post 34604049)
. I did a chat session and was told that this is a known bug that they thought they had fixed. Sigh...
The chat didn't work for me, twice ended up being cut off after waiting 22 minutes and 29 minutes, respectively. May I ask what time of day/night did you chat? Trying to find an optimal time to chat.
I gave up calling AS. A lost cause!

Mr. BoH Sep 16, 2022 6:15 am
Originally Posted by Mwenenzi (Post 34604295)
That's why you use another airlines manage my booking with the PNR you have.
Huh? What other airline? This message confuses me even more.

I am going to alaskaair.com, clicking "manage booking", and entering my PNR. The record pulls up, shows my AA number, but gives no option to change or remove it.

catmndu Sep 16, 2022 6:55 am
Originally Posted by allset2travel (Post 34604337)
The chat didn't work for me, twice ended up being cut off after waiting 22 minutes and 29 minutes, respectively. May I ask what time of day/night did you chat? Trying to find an optimal time to chat.
I gave up calling AS. A lost cause!
I'm pretty sure it was early morning (around 6am). I think it was the weekend but can't remember for sure.

Mr. BoH Sep 16, 2022 8:30 am
For the benefits of others as a data point , I had AS try again removing and reapplying my AAdvantage number and it worked this time. So it did not work 2 days after AA reflected my new status, but did work 5 days after.

LowValueCustomer Sep 16, 2022 9:14 am
Originally Posted by Mr. BoH (Post 34604974)
Huh? What other airline? This message confuses me even more.

I am going to alaskaair.com, clicking "manage booking", and entering my PNR. The record pulls up, shows my AA number, but gives no option to change or remove it.
You can often manage a booking on one oneworld airline using the "manage my booking" feature on another oneworld airline's website, and certain airlines tend to offer more functionality than you might get from the airline you're actually flying. People often have success using the Finnair website or the Royal Jordanian. It doesn't always work, but it's usually worth a shot.

JetAirways77W Sep 16, 2022 9:41 am
AFAIK that trick doesn't work for Alaska as they use a different reservation system - you will need to call in and ask them to refresh the reservation.

Mr. BoH Sep 16, 2022 9:50 am
Originally Posted by LowValueCustomer (Post 34605412)
You can often manage a booking on one oneworld airline using the "manage my booking" feature on another oneworld airline's website, and certain airlines tend to offer more functionality than you might get from the airline you're actually flying. People often have success using the Finnair website or the Royal Jordanian. It doesn't always work, but it's usually worth a shot.
Interesting, I never knew that. I just checked though - it doesn't pull up on either of those sites or on AA.

Mwenenzi Sep 16, 2022 3:10 pm
Originally Posted by LowValueCustomer (Post 34605412)
You can often manage a booking on one oneworld airline using the "manage my booking" feature on another oneworld airline's website, and certain airlines tend to offer more functionality than you might get from the airline you're actually flying. People often have success using the Finnair website or the Royal Jordanian. It doesn't always work, but it's usually worth a shot.
Royal Air Maroc also works for some-->https://www.royalairmaroc.com/us-en/...manage-booking

jeremy_wells84 Aug 27, 2023 7:29 am
Issue with AS updating and reflecting my new AA status
 
I am an AA member. I had AAPlatinum which is One World Sapphire. I booked two flights on Alaska using my AA number. It shows as OW Sapphire. Two days ago, I became AA Platinum Pro which gives OW Emerald status which allows for free premium seats on Alaska. I’ve had Alaska remove my AA number and add it back and they still show OW Sapphire. I also tried doing a new dummy booking to see if new reservations would show Emerald. Even the new booking I just did shows OW Sapphire. Does anyone know when Alaska receives update from AA and OW? I became Platinum Pro on 8/26 and want to get the new benefits on both of my upcoming flights.


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