First Timer: AA International Flight Canceled due to Maintenance
Dec 5, 2018, 7:49 am
#16
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
irrelevant, use Google Voice/Skype + WiFi/local SIM
Expect? none. the US doesn't protect pax rights in such cases. AA has met its duty of care. Consequential loss is irrelevant and not covered. Best bet is travel insurance.
AA has paid for hotel, three meals and transporation to hotel and back to airport. The cancelation is forcing an unplanned day away from work and home. I plan to call customer service upon arriving back in the United States. What type of compensation could we expect to receive?
Dec 5, 2018, 10:43 am
#18
Join Date: Mar 2015
Location: Austin, TX - AUS
Programs: AA Platinum, Hilton, Hyatt, IHG, Marriott
Posts: 1,625
Dec 5, 2018, 5:33 pm
#22
Original Poster
Join Date: Dec 2018
Programs: Alaska, Delta, Hilton
Posts: 28
Thanks for the info. I travel with T-mobile which has a $0.25/min for international calling and free international data/text. I also carry the CSR credit card which might get me reimbursement (according to another FT thread I've now found) with their trip interruption insurance plan.
Dec 5, 2018, 5:41 pm
#23
Original Poster
Join Date: Dec 2018
Programs: Alaska, Delta, Hilton
Posts: 28
It was a 787-9 and was only maybe half full of passengers. The conspiracy theory around the gate was that it was an intentional cancellation to move most passengers to the next day's flight which was also only about half full.
Dec 5, 2018, 6:21 pm
#24
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
That's a great conspiracy. What does AA then do with the aircraft? Toss it in the trash or fly it back empty, as it apparently did, and lose a ton of money which it need not have had it flown with its scheduled load?
Dec 6, 2018, 10:02 am
#25
Original Poster
Join Date: Dec 2018
Programs: Alaska, Delta, Hilton
Posts: 28
There is no compensation. Rather, AA will typically provide some form of customer service gesture in the form of a few miles or a small voucher. The hotel and meals are a contractual obligation under the COC.
I would handle this via a web form submission. Tends to get dealt with better.
You will generally need to make arrangements locally to have your bags transferred, although it is theoretically possible for the phone agent to message SCL. But, that isn't a great system.
I would handle this via a web form submission. Tends to get dealt with better.
You will generally need to make arrangements locally to have your bags transferred, although it is theoretically possible for the phone agent to message SCL. But, that isn't a great system.