platbrownguy

LOL. embarcadero1's post was before the news broke that the original complainant was a fraudster scamming liar who needs to be jailed.

Annalisa12

Shouldn't be over. They should be charged for the scam.

DCP2016

You can see the countless videos on YouTube where airport ground staff threaten to call the cops on people recording delays/cancellations at the gate or ticket counter.

iadisgreat

Particularly because AA refunded the airfare between the report and their investigation.

arollins

A few things come to mind, first off, on the original story, the son was to travel to Detroit on a latter, if he has capable to drive her and see her off to the airport and gate, why couldn't he arranged for her to accompany him on his "latter flight" considering the health and language issue will complicate things for her if she where to travel solo, this would have been the best solution overall. With her solo flight, and son flying in latter, I find it hard to believe that no one was monitoring her flight nor aware of the weather conditions at ORD.

Secondly, why social services is not doing an investigation to the family, at the very least this looks like elder abuse, and after getting all the facts, this goes back to my first point. Along with social services, what about the police, as the news media was used to scam AA, don't you think its time that people are held accountable for their actions, instead they get a pass and a free ticket.

Third, why did AA refunded the $ after investigating their story, and seeing no wrong doing on their side, and a scam being concocted by the Coltea family, are these the customer you want to deal with? No, they shouldn't have refunded the $. She was re booked accordingly with the help of her son, though it does not mention whether she actually flew on the replacement flight. Even AA flyers will not find it always easy to have AA waive fees, when we make changes, would be nice to get a freebie every once in a while.

embarcadero1

mauve

I'm not clear this is true, and if it were I'm sure that AA would charge something analogous to the fee for unaccompanied minors.

The wheelchair service is to assist passengers with mobility, vision, or similar issues, not to provide a continuous escort. From AA's website: "We can help customers with cognitive and developmental disabilities get on and off the plane and get to a connecting flight. Customers who need personal or continuous care or who are unable to follow safety instructions must travel with a safety assistant."

trooper

No they are not...nor should they be. As others have already said, wheelchair assistance at airports is to get people from A-B. That's it. No "carer" status is implied or promised. In fact under the "Assistance" heading on the AA website it clearly states - " Customers who need personal or continuous care or who are unable to follow safety instructions must travel with a safety assistant "Do YOU run a business? Would you accept absolute responsibility for any customer dumped on your premises.... (In your words "no matter what the circumstance"?) No? Then why demand AA does?

trooper

What has that got to do with Airport Security cameras?

DCP2016

Due to the fact they only like cameras when it suits them.

N830MH

Yes, they could be charged for fraudulent. They doesn't listen to gate agent or the passengers.

Yes, they do have a security camera at the gates. All airports has already installed a security surveillance camera.

ryan182

wow after its shown that this was a scam from the start you follow up with this nonsense? Absolutely nothing in your post is accurate or reasonable, put the shovel down.

JDiver

AA also had, and supplied, the communication and activity record regarding g Ms. Warsaw and her family.

There is no employee or group of employees of American Airlines who operate wheelchairs. I can tell you from personal experience when passengers notify AA special services such as wheel chairs are used AA notifies the airport contractor that provides those services to meet and transport passengers between meeting point and gate or v.v.

Wheelchair pushers are not trained caregivers, and there is no service other than providing and pushing a wheelchair that is offered or implied. Passengers unable to fly independently for various reasons are expected to fly with a companion who can provide the required care.

AA did what they were required to do, as did the contract company providing wheel chair services at the airport. They offered a hotel voucher and reticketed the passenger on another flight at the behest of the passenger’s family. In fact, it appears AA went much farther because they apparently refunded the passenger’s fare as a public relations gesture.

It does appear Julian Coltea is a fabricator at best.

“Julian said Warsaw was left helpless even when it came to relieving herself.” (USA Today article you linked to.)

Er, Passenger Warsaw was quite able to use a walker to access the airport smoking area - twice.

Airport wheel chair pushers (nor are AA FAs) are not equipped or trained to assist passengers with their bathroom needs, or other activities of daily living other than addressing mobility impairments, to the best of my knowledge. Again, this is on the participating family members, who apparently attempted to scam the airline with exaggerated claims - that actually came down to Ms. Warsaw being left to wait 43 minutes for the person who has agreed to pick her up (the time during which Ms. Warsaw was able to use her walker to find and use the airport smoking area).

mvoight

Again, none of this was security camera footage.
Personal videos tend to be one sided.
For example, that might show someone getting punched, but not the punch the other person had thrown first.
These videos are often reactive, and only show what happened after the instigating incidents, or are often used for events "staged" in advance/

CPRich

Are you both just making this up as you go? Put the shovel down.