Back on AA after * Alliance move
Oct 3, 2018, 10:00 am
#16
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
Man, I thought the UA board was bad.
Basically, 3-4 people are saying that I'm lying because AA offered to rebook me, saying that AA would NEVER do that. Yet, I live through it and was there and yet somehow you all know better than me who was there? I guess the 2 hours I spent at the re connection counter or whatever it's called in PHX must have been a disillusion of mine going through every possible city I could go through with the person and even her being on the phone with someone talking to Delta for a while. I'm probably going nuts.
Basically, 3-4 people are saying that I'm lying because AA offered to rebook me, saying that AA would NEVER do that. Yet, I live through it and was there and yet somehow you all know better than me who was there? I guess the 2 hours I spent at the re connection counter or whatever it's called in PHX must have been a disillusion of mine going through every possible city I could go through with the person and even her being on the phone with someone talking to Delta for a while. I'm probably going nuts.
How you manage to jump from explanations of policy to some kind of conspiracy against you is something you'll have to figure out on your own.
Oct 3, 2018, 10:12 am
#17
Join Date: Apr 2010
Location: CUR
Posts: 2,170
Man, I thought the UA board was bad.
Basically, 3-4 people are saying that I'm lying because AA offered to rebook me, saying that AA would NEVER do that. Yet, I live through it and was there and yet somehow you all know better than me who was there? I guess the 2 hours I spent at the re connection counter or whatever it's called in PHX must have been a disillusion of mine going through every possible city I could go through with the person and even her being on the phone with someone talking to Delta for a while.
Basically, 3-4 people are saying that I'm lying because AA offered to rebook me, saying that AA would NEVER do that. Yet, I live through it and was there and yet somehow you all know better than me who was there? I guess the 2 hours I spent at the re connection counter or whatever it's called in PHX must have been a disillusion of mine going through every possible city I could go through with the person and even her being on the phone with someone talking to Delta for a while.
The only thing that was said is that they were surprised they tried to book you on to another carrier and that that is more than you’re supposed to get, considering you were flying BE.
Oct 3, 2018, 11:16 am
#18
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
Not exactly right. Sometimes there are "local" agreements -- but the caveat is that it usually has to be a nonstop flight out of that airport. For example, at SAT if you were flying AA SAT-PHX-LAS, AA could send you to WN on a non-stop to LAS.
Oct 3, 2018, 11:39 am
#19
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Oct 3, 2018, 12:06 pm
#20
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Man, I thought the UA board was bad.
Basically, 3-4 people are saying that I'm lying because AA offered to rebook me, saying that AA would NEVER do that. Yet, I live through it and was there and yet somehow you all know better than me who was there? I guess the 2 hours I spent at the re connection counter or whatever it's called in PHX must have been a disillusion of mine going through every possible city I could go through with the person and even her being on the phone with someone talking to Delta for a while. I'm probably going nuts.
Also surprised by the bandwagon of people saying that I booked economy basic and that I got what was deserved. Let's get this straight, I didn't come for compassion or to make myself feel better, I know AA doesn't care if I don't fly them again, and neither do yall or myself. Truth is they messed up with very simplE flights and the fact that I was on a basic ticket had NOTHING to do with a terrible operation. I was in group 9 yeah, no baggage space so they took my bag. So what? What if I would've checked one in because I wanted to? What would the excuse have been? That's what you get for travelling with bags? Forgot we're meant to throw everything on a la ryanair. Being on a cheap ticket has nothing to do with horrible CS reps and a bad operation where although there's plenty of connection time, you still don't get bags on later flights for no reason and although you know there's a really delayed flight, you refuse to do something about it until it's too late.
In my example I could've been sent through to LAX and onwards from there. I was on a restricted fare, but at that point according to the MIA agent that got me the hotel, it cancels some restrictions because the delay is now on AA's side and not my fault. She kept says it was a CSR or RSA delay, something to that extend.
I was even told in PHX to get to LAX on WN and they would get me on the DL flight to SJO from there.
Basically, 3-4 people are saying that I'm lying because AA offered to rebook me, saying that AA would NEVER do that. Yet, I live through it and was there and yet somehow you all know better than me who was there? I guess the 2 hours I spent at the re connection counter or whatever it's called in PHX must have been a disillusion of mine going through every possible city I could go through with the person and even her being on the phone with someone talking to Delta for a while. I'm probably going nuts.
Also surprised by the bandwagon of people saying that I booked economy basic and that I got what was deserved. Let's get this straight, I didn't come for compassion or to make myself feel better, I know AA doesn't care if I don't fly them again, and neither do yall or myself. Truth is they messed up with very simplE flights and the fact that I was on a basic ticket had NOTHING to do with a terrible operation. I was in group 9 yeah, no baggage space so they took my bag. So what? What if I would've checked one in because I wanted to? What would the excuse have been? That's what you get for travelling with bags? Forgot we're meant to throw everything on a la ryanair. Being on a cheap ticket has nothing to do with horrible CS reps and a bad operation where although there's plenty of connection time, you still don't get bags on later flights for no reason and although you know there's a really delayed flight, you refuse to do something about it until it's too late.
In my example I could've been sent through to LAX and onwards from there. I was on a restricted fare, but at that point according to the MIA agent that got me the hotel, it cancels some restrictions because the delay is now on AA's side and not my fault. She kept says it was a CSR or RSA delay, something to that extend.
I was even told in PHX to get to LAX on WN and they would get me on the DL flight to SJO from there.
There are occasional exceptions some agents might make to the rules, but to believe the exceptions are the rules is erroneous. Keep on believing what you want to, particularly about Basic Economy and reaccommodation as of 25 Sep. Perhaps reading the detailed fare rules governing your ticket (you had the opportunity prior to purchase) would have been instructive.
If you’d wanted to check a bag, it would have incurred a fee and it might have been handled differently than a gate-checked bag. We’ll never know, but it’s possible.
(I’m guessing if you had flown WN to LAX there’s a reasonable chance you might have found your remaining travel had been erroneously cancelled for abandoning ticketed travel, or even possibly that the AA ticket hadn’t been properly endorsed to Delta enabling you to fly DL to San José. Speculation, but based on a number of reported instances in this forum.)
Safe travels.
Oct 3, 2018, 12:21 pm
#21
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
Do i understand correctly that aa can treat BE pax as no rush cargo in case of any irrops?
i kinda saw be as pay as you go for extras however i assumed it was still aa's responsibility to get me to destination on time or provide timely alternative arrangements if they are unable to do so...
i kinda saw be as pay as you go for extras however i assumed it was still aa's responsibility to get me to destination on time or provide timely alternative arrangements if they are unable to do so...
Oct 4, 2018, 6:28 am
#22
Join Date: Nov 2012
Posts: 7
Come on guys. In some cases it is obviously the fault of the passenger but in this case the last straw was clearly the rudeness of the AA employee in MIA. I'm sure Redwood839 was irritated in his tone at MIA (I would have been too in the same situation) but the agent's job is to be polite and help. Not to talk rudely in another language behind the passenger's back.
Yes the route is odd and baggage issues occur but this is not how it has to be. Perhaps if we spent less time name calling and telling the posters that it is their fault and more time holding the airlines to account for their poor performance then we could all make our connections with bags in toe and talked to with some decorum.
@ Redwood839
I empathise. It sounds like a bit of a nightmare journey and the agent at MIA sounds like a piece of work.
Yes the route is odd and baggage issues occur but this is not how it has to be. Perhaps if we spent less time name calling and telling the posters that it is their fault and more time holding the airlines to account for their poor performance then we could all make our connections with bags in toe and talked to with some decorum.
@ Redwood839
I empathise. It sounds like a bit of a nightmare journey and the agent at MIA sounds like a piece of work.
Oct 4, 2018, 6:50 am
#23
Join Date: Jan 2006
Posts: 69
I agree that MIA is a zoo. This seems to be function of the passengers grinding down the personnel than the staff simply being rude. I have been flying through there for over 30 years and have seen it all. Back in the days when it was an Eastern hub I was once told that my luggage had been sent to Haiti but that there was a riot at the airport.
I have never flown on a BE fare, mainly because it isn't worth the money to put up with the restrictions. I looked at a one way fare from DFW to ORD and it was $280 coach $79 BE. This should be a red flag. I am American EXP, so I could probably board early enough to get a bin, but I would expect to be shoehorned into a middle seat.
I have accidentally selected a BE fare on Orbitz a few times, and I was warned that it was a severely restricted fare. I changed to regular coach. How could anyone ignore this warning yet complain that they were treated differently.
I have never flown on a BE fare, mainly because it isn't worth the money to put up with the restrictions. I looked at a one way fare from DFW to ORD and it was $280 coach $79 BE. This should be a red flag. I am American EXP, so I could probably board early enough to get a bin, but I would expect to be shoehorned into a middle seat.
I have accidentally selected a BE fare on Orbitz a few times, and I was warned that it was a severely restricted fare. I changed to regular coach. How could anyone ignore this warning yet complain that they were treated differently.
Oct 4, 2018, 7:53 am
#24
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
Do i understand correctly that aa can treat BE pax as no rush cargo in case of any irrops?
i kinda saw be as pay as you go for extras however i assumed it was still aa's responsibility to get me to destination on time or provide timely alternative arrangements if they are unable to do so...
i kinda saw be as pay as you go for extras however i assumed it was still aa's responsibility to get me to destination on time or provide timely alternative arrangements if they are unable to do so...
But I guess the idea is that on the LCCs there is no re-accommodation on other airlines, and they're just matching that "service" with BE. At least the beverages are still free...
Oct 4, 2018, 9:15 am
#25
Join Date: Jan 2015
Location: PDX
Programs: AA EXP, HHonors Diamond, Avis First
Posts: 99
Can you please provide a link that shows this as a benefit? I think that as an EXP, I get three 50 pound bags, and if I happen to be sitting in first class, I get upgraded to three 70 pound bags. The extra weight is not due to status, but class of service.
Oct 4, 2018, 9:27 am
#27
FlyerTalk Evangelist
Join Date: Aug 2003
Posts: 12,242
Yes, I would like to know more about this Sept. 25th directive, I hadn't seen anything -- is there a thread or link? I'd like to educate myself...
But I guess the idea is that on the LCCs there is no re-accommodation on other airlines, and they're just matching that "service" with BE. At least the beverages are still free...
But I guess the idea is that on the LCCs there is no re-accommodation on other airlines, and they're just matching that "service" with BE. At least the beverages are still free...
https://saleslink.aa.com/en-US/docum...conomy_FAQ.pdf
The following link was posted by JonNYC on his twitter feed: https://skift.com/2018/10/03/america...e-compeittion/ on rebooking Y passengers.
View from the Wing - https://viewfromthewing.boardingarea...-wont-like-it/
Cranky Flier - https://crankyflier.com/2018/10/02/a...ings-go-wrong/
Oct 4, 2018, 10:33 am
#28
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
You probably got the same overnight CS agents I dealt with in PHX on my last PHX-MIA disaster (5 hour delay). They are nice but completely incompetent. They do not deal with international travel very much and it shows. They probably blew you off because they did not know what to do.
They tried to claim they could not rebook me because I could not separate from my bags on an international trip, completely ignoring that (a) I was already separated from my bags since AA had already caused me to misconnect in DFW earlier that day and (b) I was not voluntarily separating from my baggage - the flight was delayed 5 hours and I was going to miss my connection in MIA. Thankfully, I was able to get a competent Admirals Club agent to assist me even though they were technically closed.
AA please retrain your late night PHX staff ;(
They tried to claim they could not rebook me because I could not separate from my bags on an international trip, completely ignoring that (a) I was already separated from my bags since AA had already caused me to misconnect in DFW earlier that day and (b) I was not voluntarily separating from my baggage - the flight was delayed 5 hours and I was going to miss my connection in MIA. Thankfully, I was able to get a competent Admirals Club agent to assist me even though they were technically closed.
AA please retrain your late night PHX staff ;(
Oct 4, 2018, 10:45 am
#29
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,391
This doesn't have a specific date on it, but Googling came back with the following FAQ on Basic Economy dated September 2018.
https://saleslink.aa.com/en-US/docum...conomy_FAQ.pdf
The following link was posted by JonNYC on his twitter feed: https://skift.com/2018/10/03/america...e-compeittion/ on rebooking Y passengers.
View from the Wing - https://viewfromthewing.boardingarea...-wont-like-it/
Cranky Flier - https://crankyflier.com/2018/10/02/a...ings-go-wrong/
https://saleslink.aa.com/en-US/docum...conomy_FAQ.pdf
The following link was posted by JonNYC on his twitter feed: https://skift.com/2018/10/03/america...e-compeittion/ on rebooking Y passengers.
View from the Wing - https://viewfromthewing.boardingarea...-wont-like-it/
Cranky Flier - https://crankyflier.com/2018/10/02/a...ings-go-wrong/
Oct 4, 2018, 10:48 am
#30
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
From the Skift article, "The spokesman said an agent may make an exception if American has only one flight per day, or if a missed connection requires an overnight stay. American will also rebook members of the military on orders and unaccompanied minors on non-partner airlines, as well as customers “traveling for a funeral, weddings, surgery, [or] starting a cruise,” according the the policy."
So basically, just tell the agent you are travelling for a funeral, wedding, surgery, or starting a cruise and you're good to go, or will the require proof?
So basically, just tell the agent you are travelling for a funeral, wedding, surgery, or starting a cruise and you're good to go, or will the require proof?