Forgot my aa.com password . What now?
Jun 23, 2018, 12:01 am
#1
Original Poster
Join Date: Jun 2014
Location: DFW
Programs: United Premier, EK Skywards Blue, AAdvantage, Delta SkyMiles, Lufthansa Miles & More, Aeroplan
Posts: 79
Forgot my aa.com password . What now?
I want to change my American Airlines frequent flyer password, but it wants me to answer the security questions... I DON’T KNOW THE ANSWERS TO *ANY* OF THEM!!!! WHAT IN HEAVEN’S NAME AM I SUPPOSED TO DO?!?!?!
And no, there is no way I am calling,
And no, there is no way I am calling,
Jun 23, 2018, 12:20 am
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Really? Interesting.
I just changed my password and it didn't ask for them. When I click the "Change your Password" link, I get
Are you sure it's not asking you to create security questions/answers?
I just changed my password and it didn't ask for them. When I click the "Change your Password" link, I get
Are you sure it's not asking you to create security questions/answers?
Last edited by CPRich; Jun 23, 2018 at 12:31 am
Jun 23, 2018, 1:12 am
#3
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,252
Not knowing secret questions and not willing to call to fix it.
sure this is your account were talking about?
sure this is your account were talking about?
Jun 23, 2018, 2:47 am
#4
Original Poster
Join Date: Jun 2014
Location: DFW
Programs: United Premier, EK Skywards Blue, AAdvantage, Delta SkyMiles, Lufthansa Miles & More, Aeroplan
Posts: 79
Yeah it is my account
Jun 23, 2018, 2:49 am
#5
Original Poster
Join Date: Jun 2014
Location: DFW
Programs: United Premier, EK Skywards Blue, AAdvantage, Delta SkyMiles, Lufthansa Miles & More, Aeroplan
Posts: 79
To be honest, I don’t even know my AAdvantage frequent flyer number
Jun 23, 2018, 3:43 am
#6
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
What is wrong with the obvious approach of calling?
Jun 23, 2018, 4:05 am
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
It’s ok to bother us, but you won’t take the simple step of just calling in. Sigh.
Jun 23, 2018, 5:22 am
#8
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,193
why wont you call?
Jun 23, 2018, 6:01 am
#9
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
Methods of effectively changing aa.com password:
1) Know current password
2) Answer secret questions
3) Call AA
Methods with no chance of changing password:
1) Posting on FT
2) 1000 monkeys typing at 1000 typewriters
3) Underwear gnomes
1) Know current password
2) Answer secret questions
3) Call AA
Methods with no chance of changing password:
1) Posting on FT
2) 1000 monkeys typing at 1000 typewriters
3) Underwear gnomes
Jun 23, 2018, 6:16 am
#10
Join Date: Nov 2017
Posts: 204
Secret questions are often just made up by the bank, airline, etc.
One bank kept asking me secret questions that were no way written by me...one of them was "what make of car did your Grandfather drive?" My grandfather didn't have a car; he drove a tractor. They made up the question & answer... Customer service at my credit union admitted that they just make up questions & answers...
So it's likely that the OP never wrote the answers to the questions he was asked..
One bank kept asking me secret questions that were no way written by me...one of them was "what make of car did your Grandfather drive?" My grandfather didn't have a car; he drove a tractor. They made up the question & answer... Customer service at my credit union admitted that they just make up questions & answers...
So it's likely that the OP never wrote the answers to the questions he was asked..
Jun 23, 2018, 10:13 am
#11
Original Poster
Join Date: Jun 2014
Location: DFW
Programs: United Premier, EK Skywards Blue, AAdvantage, Delta SkyMiles, Lufthansa Miles & More, Aeroplan
Posts: 79
I try and avoid talking to customer service as much as possible, not an ego thing, just hate being kept on hold.
Jun 23, 2018, 10:19 am
#12
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
So you're asking how to access an account where you don't know the account number, password, or any of the security questions, without actually speaking with a human?
What an odd question.
What an odd question.
Jun 23, 2018, 10:28 am
#13
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
OP definitely has to call AA to resolve this issue.
Jun 23, 2018, 11:01 am
#14
Original Poster
Join Date: Jun 2014
Location: DFW
Programs: United Premier, EK Skywards Blue, AAdvantage, Delta SkyMiles, Lufthansa Miles & More, Aeroplan
Posts: 79
Jun 23, 2018, 11:03 am
#15
Original Poster
Join Date: Jun 2014
Location: DFW
Programs: United Premier, EK Skywards Blue, AAdvantage, Delta SkyMiles, Lufthansa Miles & More, Aeroplan
Posts: 79
It’s my account and not anyone else’s that I’m trying to access. I get AAdvantage emails with deals and offers. All I know is that I have an account and that’s it.