Missed my flight due to misinformation on AA app and Text alerts
#106
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This was apparently the only flight of the day, or the last flight of the day, available to OP. In such a circumstance, no reasonable person — and certainly no person who travels infrequently — would get a delay notification straight from the airline but then assume it will be revoked without enough time to recover.
Sometimes I *do* gamble and show up at the later time. But I recognize there are potential consequences for doing so.
#107
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Or.. people see the delay and adjust accordingly. Say you are visiting Disneyland. You book the 6 AM because it is half the price of the later flights. Your flight posts a 4 hour delay, you smile, go back to bed and show up for a flight at 10. Not wake up at 3:30 and sit at the airport assuming it moves back up. Or most people don't know what they can or can't do regarding changing flights - or don't want to with a family of four.
IMO, the above is what most people do. Non road warriors.
IMO, the above is what most people do. Non road warriors.
Some intra-CA route? Go back to sleep. If you screw up and miss your flight you're still getting down there that day. Flying in from Europe? Maybe not...
#108
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Because passengers get annoyed and complain if you don't tell them either.
What a number of other airlines do (and what AA should do) for minor delays is provide you the update in the App but make very clear that the delay may be reduced and you should still get to the airport for the original check-in/gate closure times. That way the passenger knows that if they want to arrive late, they do so at their own risk. Only if the airline is sure that the delay will go beyond a certain time do they send out an update saying arrive later and check-in is extended.
What a number of other airlines do (and what AA should do) for minor delays is provide you the update in the App but make very clear that the delay may be reduced and you should still get to the airport for the original check-in/gate closure times. That way the passenger knows that if they want to arrive late, they do so at their own risk. Only if the airline is sure that the delay will go beyond a certain time do they send out an update saying arrive later and check-in is extended.
#109
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Sure, I *might* do that, knowing that the risk is missing the 1st day at Disneyland. It would probably depend on where I was flying from, how many other flights there were, and how hard it looked like it would be to get 4 people through a standby list.
Some intra-CA route? Go back to sleep. If you screw up and miss your flight you're still getting down there that day. Flying in from Europe? Maybe not...
Some intra-CA route? Go back to sleep. If you screw up and miss your flight you're still getting down there that day. Flying in from Europe? Maybe not...
I just disagree with the characterization of calling someone who missed a delayed flight that got advanced with no notice, as having screwed up.
#110
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I find this his thread confusing. Delays are made up all the time. Unless there is some massive issue (strike, hurricane) where the airline tells you not to show up, assume you should be at the gate at the announced boarding time. Otherwise it’s at your own risk.
#111
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The sheer amount of nonsense in this thread truly is a sight to see.
Yesterday there were 10:00 am JFK-LAX flights that were delayed to an "estimated" 4:00 pm before ultimately being canceled. The Veteran Travelers™ here are seriously telling us that pax still needed to be sitting at the gate at 9:30 am?
LOL.
Yesterday there were 10:00 am JFK-LAX flights that were delayed to an "estimated" 4:00 pm before ultimately being canceled. The Veteran Travelers™ here are seriously telling us that pax still needed to be sitting at the gate at 9:30 am?
LOL.
Moreover, I think AA did take responsibility in this situation in that it tried to confirm OP on the next available flight, which in fact, by just looking at the schedule and disregarding the fact that flights might have already been sold out, happens to be this afternoon. AA can't control the fact that a bad winter storm was approaching as of Wednesday afternoon, or that OP needed to be in CMH on Thursday morning.
Honestly, in my mind, to say that AA must stick to every posted delay is the "nonsense."
#112
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It is not irrelevant that there is a delay. "Departure" scheduled departure. The departure has been delayed. I interpret that as being scheduled to depart at 10:45, but is now delayed and scheduled to depart at 11:18. What doesn't make sense is if the flight is delayed 3+ hours that I am expected to be at the airport at the original scheduled time. I believe AA agrees because I am able to check in after the original scheduled time without problems.
https://www.aa.com/i18n/customer-ser...footer?#delays
The second part though is relevant and what causes customers problems in scenarios like this:
I would like to see a possible rule that no flight may board until the schedule has been changed. There is no excuse to go from 2 hour delay to departing in 5 minutes. I do not believe it takes a long time to make an update that will push to the app and the monitors that boarding will commence now.
https://www.aa.com/i18n/customer-ser...footer?#delays
The second part though is relevant and what causes customers problems in scenarios like this:
I would like to see a possible rule that no flight may board until the schedule has been changed. There is no excuse to go from 2 hour delay to departing in 5 minutes. I do not believe it takes a long time to make an update that will push to the app and the monitors that boarding will commence now.
Same thing for the people who suggest that they are required to wait at the gate for 4 hours. They are not. They are free to show up at T+3:45 and board, unless there was a further change.
The notion that AA ought to keep the information secret is absurd.
#114
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#115
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People seem to be confusing the typical late-afternoon LaGuardia congestion delays with major systemwide delays caused by hurricanes or winter storms.
#116
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The flip side of not delaying until the last minute happened to me in CLT heading to FWA. No delay, plane arrives at gate early for the inbound. RJ so normal boarding is only 20 min out from departure, so no real concern with 30 min to departure passed. Then at 10 to departure, delays 15 minutes, minor maint, ok, no big deal, I'm sitting next to the DTW gate, and TOL is 2 over, as I live more or less centered between the 3, I regularly fly from all 3, so I really don't care which I go to, I'm getting picked up, no car to have at the wrong airport.
DTW departs, 15 min becomes 30, TOL departs, then delay to 4.5 hours, I'm expecting cancel at this point, so check on the next flight to FWA which was 5 hours out. But next DTW is only 40 minutes out. Get the last seat to DTW. Landing in DTW, the original flight was bumped back up to delayed by 3 hours, but still sitting on the ground in CLT. Could have been on either of the first two DTW or TOL flights, both were half empty, all standby cleared, but no delay until too late to do anything about it.
DTW departs, 15 min becomes 30, TOL departs, then delay to 4.5 hours, I'm expecting cancel at this point, so check on the next flight to FWA which was 5 hours out. But next DTW is only 40 minutes out. Get the last seat to DTW. Landing in DTW, the original flight was bumped back up to delayed by 3 hours, but still sitting on the ground in CLT. Could have been on either of the first two DTW or TOL flights, both were half empty, all standby cleared, but no delay until too late to do anything about it.
#118
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When an airline tells its customer that their flight is delayed, "common sense" (which is what you are asking for) is to listen to the airline because they probably know best, no?
#119
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I would think, and as was suggested by someone upthread, make a claim against them for your out of pocket expenses (if you have screenshots and such) in Small Claims court.
#120
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The idea that a flight can be un-delayed is akin to arguing a bell can be un-rung. Once an airline tells people the flight is delayed, that should be it, unless all passengers are accounted for and/or unless there are other reasonable rebooking options within a few hours thereafter for any stragglers.