Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Dropping last segment of award ticket

Register
Community
Wiki Posts
Today's Posts
Search

Dropping last segment of award ticket

Thread Tools
 
Search this Thread
 
Old Aug 17, 2017, 2:36 pm
  #1  
Original Poster
 
Join Date: Feb 2016
Posts: 27
Dropping last segment of award ticket
I have an award ticket booked on Cathay first class next March. I am scheduled to arrive in HKG on 3/7 (from JFK) and then continue on to Phuket on 3/8 in business class. I no longer want to continue onto Phuket. Are there any consequences associated with dropping the last segment (i.e., just not showing)? I have a return ticket booked as a separate award and want to make sure AA does not cancel that.
thatdarnpunk is offline  
Reply
Old Aug 17, 2017, 2:42 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,585
Originally Posted by thatdarnpunk
I have an award ticket booked on Cathay first class next March. I am scheduled to arrive in HKG on 3/7 (from JFK) and then continue on to Phuket on 3/8 in business class. I no longer want to continue onto Phuket. Are there any consequences associated with dropping the last segment (i.e., just not showing)? I have a return ticket booked as a separate award and want to make sure AA does not cancel that.
If you know for sure that you do not want to fly the HKG-HKT segment, just call AA now, and ask them to lop that segment off of the award. There's no charge for such a change in this case (although some agents don't know that); in fact, you might even be entitled to a small refund if there are fees/taxes associated with the HKG-HKT segment.
guv1976 is offline  
Reply
Old Aug 17, 2017, 2:43 pm
  #3  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Is ur return on the same PNR as the outbound? If yes, u are taking a huge risk of not formally cancelling and re-ticketing. If not on the same PNR, no problem dropping.







Originally Posted by thatdarnpunk
I have an award ticket booked on Cathay first class next March. I am scheduled to arrive in HKG on 3/7 (from JFK) and then continue on to Phuket on 3/8 in business class. I no longer want to continue onto Phuket. Are there any consequences associated with dropping the last segment (i.e., just not showing)? I have a return ticket booked as a separate award and want to make sure AA does not cancel that.
AAExecPlatFlier is offline  
Reply
Old Aug 17, 2017, 2:48 pm
  #4  
 
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
As guv1976 mentioned, since HKG and Thailand are in same award region - you can drop the last segment for free. I've had some agents who wanted to re-price the award at new rates (I had pre 3/23 deval awards) but I was able to reason with them that it does not require cancel and rebook. You may get some taxes back and your bags would be checked to HKG
Acid is offline  
Reply
Old Aug 17, 2017, 3:15 pm
  #5  
Original Poster
 
Join Date: Feb 2016
Posts: 27
Originally Posted by Acid
As guv1976 mentioned, since HKG and Thailand are in same award region - you can drop the last segment for free. I've had some agents who wanted to re-price the award at new rates (I had pre 3/23 deval awards) but I was able to reason with them that it does not require cancel and rebook. You may get some taxes back and your bags would be checked to HKG
Thanks for the reply. I just tried calling them and they said it would be $150 to change since technically my final destination has changed from Phuket to Hong Kong...
thatdarnpunk is offline  
Reply
Old Aug 17, 2017, 3:26 pm
  #6  
 
Join Date: Feb 2015
Posts: 539
Originally Posted by thatdarnpunk
Thanks for the reply. I just tried calling them and they said it would be $150 to change since technically my final destination has changed from Phuket to Hong Kong...
HUCA. Since you're staying in the same region (Asia 2) they are allowed to drop the last segment without the change fee. Keep trying until you get an agent that knows that. I believe if you search on Flyertalk you'll find the internal memo that went out to AAgents stating this. You can then quote the memo if needed.
JonNYC and AA100k like this.
Merlinrnr is offline  
Reply
Old Aug 17, 2017, 5:18 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,585
Originally Posted by Merlinrnr
HUCA. Since you're staying in the same region (Asia 2) they are allowed to drop the last segment without the change fee. Keep trying until you get an agent that knows that. I believe if you search on Flyertalk you'll find the internal memo that went out to AAgents stating this. You can then quote the memo if needed.
+1. And do not hesitate to ask for a supervisor if the line agent tries to charge a fee.
JonNYC likes this.
guv1976 is offline  
Reply
Old Aug 17, 2017, 5:26 pm
  #8  
 
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
You have to remind them of the rule that both destinations are in same regions. Don't assume agents know their geography.
Acid is offline  
Reply
Old Aug 17, 2017, 5:49 pm
  #9  
Suspended
 
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Originally Posted by Merlinrnr
HUCA. Since you're staying in the same region (Asia 2) they are allowed to drop the last segment without the change fee. Keep trying until you get an agent that knows that. I believe if you search on Flyertalk you'll find the internal memo that went out to AAgents stating this. You can then quote the memo if needed.

JonNYC is offline  
Reply
Old Aug 17, 2017, 9:42 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by Acid
You have to remind them of the rule that both destinations are in same regions. Don't assume agents know their geography.
Yep, exactly
fly747first is offline  
Reply
Old Jun 20, 2018, 6:11 pm
  #11  
 
Join Date: Sep 2013
Posts: 877
Just tried this a couple of all times and all agents insist the award must be repriced.

DUS-LHR-AUS

I am trying to drop DUS-LHR and I keep being it doesn’t qualify because this is a Saver Award. The memo states this is only valid for Flex awards.

Thoughts?
coltonatx is offline  
Reply
Old Jun 20, 2018, 6:34 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,481
Originally Posted by coltonatx
Just tried this a couple of all times and all agents insist the award must be repriced.

DUS-LHR-AUS

I am trying to drop DUS-LHR and I keep being it doesn’t qualify because this is a Saver Award. The memo states this is only valid for Flex awards.

Thoughts?
They are giving you the right answer but for the wrong reason. You are changing the country of origin so the "free drop" does not apply here.
JJeffrey is offline  
Reply
Old Jun 20, 2018, 6:40 pm
  #13  
 
Join Date: Sep 2013
Posts: 877
Originally Posted by JJeffrey
They are giving you the right answer but for the wrong reason. You are changing the country of origin so the "free drop" does not apply here.
wait, everyone above said you can drop it as long as it’s the same region. DUS and LHR are in Europe.
coltonatx is offline  
Reply
Old Jun 20, 2018, 6:43 pm
  #14  
 
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Originally Posted by coltonatx


wait, everyone above said you can drop it as long as it’s the same region. DUS and LHR are in Europe.
Please read JonNYC's picture above. The last bullet point is about change of country of origin.
JDiver likes this.
andersonCooper is offline  
Reply
Old Jun 20, 2018, 9:10 pm
  #15  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by coltonatx
Just tried this a couple of all times and all agents insist the award must be repriced.

DUS-LHR-AUS

I am trying to drop DUS-LHR and I keep being it doesn’t qualify because this is a Saver Award. The memo states this is only valid for Flex awards.

Thoughts?
Unless Germany and the United Kingdom merge into a single country (), nope.
JDiver is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.