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-   -   11 Nov 2016 A.M.: Sabre computer issue - Flights, call centers, airports affected (https://www.flyertalk.com/forum/american-airlines-aadvantage/1801802-11-nov-2016-m-sabre-computer-issue-flights-call-centers-airports-affected.html)

boerne Nov 11, 2016 10:14 am

11 Nov 2016 A.M.: Sabre computer issue - Flights, call centers, airports affected
 
All AA system computers. 11 am CST. Processing upgrades and standbys by hand.

tt120 Nov 11, 2016 10:16 am

I can't check in via mobile app or the web for my flight tonight. Says service / servers "unavailable"

ThreeJulietTango Nov 11, 2016 10:17 am

Can confirm.

tkey75 Nov 11, 2016 10:17 am

Website and app cannot access itineraries.

boerne Nov 11, 2016 10:18 am

Phone desks out too
 
You are on your own. Be nice to the GAs. That's your only hope.

skitch23 Nov 11, 2016 10:22 am

Stuck on the tarmac. Pilot said they can't get our final numbers for weight so we can't take off. In Phoenix.

bostonbean Nov 11, 2016 10:24 am

Also stuck on the tarmac here in Boston -- they can't get takeoff numbers so we can't leave. Come on AA!

AANYC1981 Nov 11, 2016 10:25 am

sounds fun! :(

AA100k Nov 11, 2016 10:32 am

Also down at SFO.

Nevafazeme Nov 11, 2016 10:33 am

There's certainly no "good" day for this to happen but...
 
on Veterans' Day? Doesn't sound very "American" to me. Come on man!!

plon Nov 11, 2016 10:33 am

CLT is no longer boarding any flights.

aschuett Nov 11, 2016 10:34 am

Looks like a Sabre issue impacting AA and B6.

https://twitter.com/LBAirport/status/797129659401912322

arollins Nov 11, 2016 10:34 am

Luckily not flying today. Good luck to those who are, and as mentioned above, be nice to the GA's.

I wonder what is the fault of this one? UA had theirs, DL as well, SWA also.

aschuett Nov 11, 2016 10:37 am

And we're back. Looks like website can now pull up reservations again.

ThreeJulietTango Nov 11, 2016 10:40 am

Seems to be back now.

bostonbean Nov 11, 2016 10:41 am

Back up, and heading out!

skitch23 Nov 11, 2016 10:41 am

Pilot just came said that systems are coming back online. Should be good to go in a few mins. Yay!!!!

boerne Nov 11, 2016 10:44 am

Watched the reboot
 
And got on as standby

MCI777 Nov 11, 2016 10:48 am

It appears that AA > SW when it comes to getting computer systems back on line. :)

arollins Nov 11, 2016 10:55 am

That was a quick turnaround, wow, kudos to AA on that, all other carriers that went through that took some time.

IAHtraveler Nov 11, 2016 11:16 am

AA checkin lines at DCA are atrocious. First and priority are about 30 deep. I pity anyone standing in the non-elite lines.

GumboCook Nov 11, 2016 6:38 pm

Still not up 100%
 
1) Tried to purchase a ticket, no go.
2) Only got 1 out of 2 boarding passes for my flight tomorrow morning.
Guess I will go to airport even earlier for my 6AM flight !

AA telephone support was a waste of time:

AA: Try to get your boarding pass in another hour or two. We are still having system issues. Or try and email boarding passes to your email and see if the second boarding pass shows up. Also don't worry you already have a seat assignment.

Me: I already tried the email method and it doesn't work. Am I checked in on the second flight ?

AA: ah, no, sorry.

Me: If I am not checked in on the second flight, then how can I get a boarding pass ?

AA: Oh. Yes. That is right. Hmmm, just try later or go get your boarding pass at the airport tomorrow morning. I am sure everything will be ok.

Me: So you guys not sure what is going on ?

AA: Yes, that's right. Have a nice flight.

Me: Thank you.


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