Dec 12, 2015, 8:55 pm
Last edit by: Prospero
FAQ: What's a Systemwide Upgrade SWU (ex-VIP / VIPOW / "eVIP") 2017 on
Please read this wiki for important information not documented elsewhere.
NOTE: CHANGES
NOTE: SWUs are no longer automatically awarded upon achieving Platinum Pro (PP) or Executive Platinum (EXP) status. Starting in the 2021 calendar year, AA switched to Elite Choice Awards. When a member achieves PP status, the member earns one Elite Choice Award. If the member goes on to achieve EXP status, the member earns two additional elite choice awards. Each elite choice award can be redeemed until 12/31 of the following year (example: a member who reaches PP in July 2021 has until December 31, 2022 to redeem the elite choice award). A PP elite choice award can be redeemed for one SWU or other choices; each EXP elite choice award can be redeemed for two SWUs or other choices. Therefore, a member who reaches EXP can choose from one to five SWUs. When an elite choice award is redeemed for one or two SWUs, the SWU(s) are immediately deposited, and expire one year from the day they are deposited.
NOTE: SWUs awarded in 2019 expiring 31 Jan 2021 have been extended through 31 July 2021; this is now reflected in online accounts.
NOTE: Upgrade waitlist priority is 1) Status, followed by 2) type of upgrade, 3)Rolling EQD earning for last 365 days as of 20 May 2017. Link to FT thread.
Remember: EQM earning will vary from 0 to 3.0 EQM per base mile, based on eligible fare class and marketing airline, on EQM earning fares.
As of January 2017
"The way your upgrade request is prioritized is you'll be listed according to your elite status level followed by (the type of upgrade - SWU and Upgrade Award, aka miles + copay), the number of EQD (Elite Qualifying Dollars) earned in the (rolling) last 12 months."
Upgrades are prioritized first by the following elite status levels:
Concierge Key SM (up to 120 hours out)
Executive Platinum (up to 100 hours out)
Platinum Pro (up to 72 hours out)
Platinum (up to 48 hours out)
Gold (up to 24 hours out)
After status tier, upgrades are prioritized by the type of upgrade (SWU and miles + copay before 500 Mile e-upgrades / UDU; your last 12 months' Elite Qualifying Dollar spend on AA. See FAQ: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on) (EQD will include the EQD offset one might earn from spend on their Barclaycard Aviator Red or Silver card, as announced elsewhere in this forum.)
Date of request has no bearing on upgrade priority other than after all other priorities have been met and there’s a highly unlikely tie.
From AA.com... "Before you get to the airport, requests for systemwide and mileage award upgrades are processed independently from 500-mile upgrade requests.
At the airport, upgrades requested will be prioritized in this order:
See: https://www.aa.com/i18n/aadvantage-p...am-updates.jsp
Systemwide Upgrade FAQ:
Q. What are Systemwide Upgrades, exactly?
Electronic Systemwide Upgrades, abbreviated SWU, also previously referred to as eVIPs or VIPs, are electronic instruments earned as stated previously. SWU generally allow the owner to upgrade up to three segments, more or less in the same direction, on any flights AA flies with their own aircraft (not valid on partners or codeshares -- flights must be marketed and operated by AA), on most paid, published fares to the next class of service. (Successful upgrades on a single SWU include EZE-MIA-JFK-LHR, NRT-LAX-DFW-LHR.)
Q. When do SWU clear?
Upgrades can clear immediately if the appropriate inventory is available (e.g., Coach to Business (and domestic First on two class aircraft) requires "C" class to be available, Business to First requires "A" class to be available). Otherwise, SWU may be waitlisted in priority of AAdvantage status, followed by last 12 months EQD spend (and within those, by fare class if they are full fare Y).
Q. Can I use SWU on codeshares operated by AA?
No. (Though 001 AA ticketing is not a requirement), the flight must be marketed and operated by AA.
Q. Are any fare classes ineligible / invalid for SWU upgrades?
Some government and consolidator fares may not be upgraded. Award flights may not be upgraded with SWU. See post #683 by JonNYC:
Invalid (for SWU upgrade)
*The reason for not allowing SWU / eVIP upgrades to be used in conjunction with a military/government fare is not based on the fare level (although they are discounted), but rather it is based on the full flexibility those fares provide. Military/government fares provide a huge benefit to the customer already in that they can be booked at the last minute and canceled or changed with no advance notice and no penalties. As such, they are not allowed to be used in conjunction with a SWU.
Can I still make use of my SWU and credit the flight(s) to another airline?
You are not supposed to. If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).
From the AAdvantage Terms and Conditions (link)
Q. Can I see SWU eligible flights on aa.com? If not, where?
aa.com will show if a flight has SWU availability, provided the member is logged in and has sufficient SWUs in their account. One can see required inventory (A or C) using ExpertFlyer Upgrade and Award query (not Flight Availability query) or other tools.
Q. What is the priority order for SWU wait list clearing?
Priority for wait listing is based first on AAdvantage status of requestor, then by rolling EQD earning during las 12 months; within those criteria, full fare (J or Y) trumps discounted fares.
NOTE: once the booking goes to airport control you may have to request your SWU request be reactivated. Those travel companions previously prioritized by the sponsor's status no longer revert to their own status at airport control.
Q. How do I know if my SWU request has been waitlisted?
The app as well as the web page shows requested and confirmed upgrades.
If my SWU clears on AA but the flights is cancelled or delayed, and I get put on another AA or partner flight, will my upgrade be preserved / honored?
On AA and Joint Business Venture partners (AY, BA, IB, JL, QF), AA will attempt to honor the upgrade. On other airline partners it is unlikely.
Q. Can I gift SWUs to others, and will my or their status apply?
You may certainly gift SWU to others. They will have to provide you their information, including PNR, and you will have to call it in. Your status can carry over to one traveling companion (on your itinerary) until the SWU passes to airport control; otherwise, SWU priority will depend on the user's AAdvantage status followed by date of upgrade request.
Q. What if I apply a SWU to a traveling companion?
They will “borrow” your status if they are flying as your single traveling companion on the same flights. Otherwise, their status will determine their position on the upgrade wait list. This "borrowed" status was previously lost once the flight has gone to airport control; it doesn’t now, but it pays to check and see if it has been mismanaged by software - it can be restored when it has passed to airport control.
Q. Can I sell or purchase SWUs to / from others (e.g. on eBay or CraigsList)?
While SWU may be gifted to others, AAdvantage rules prohibit selling / purchasing, trading or bartering various instruments, including SWU. A sold SWU will, if caught by AA Corporate Security AAdvantage Fraud (and they actively seek these out), cause SWU / upgrade cancellation at minimum and may even include closing the seller's account with forfeiture of miles, upgrade instruments and even elite status.
Further useful details about using SWU
● Members who achieve Platinum Pro (PP) status receive one Elite Choice Award, which may be redeemed for one SWU (among other choices). Members who achieve PP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem the Elite Choice Award. If an SWU is chosen, the SWU is immediately deposited and expires one year from the date deposited.
● Members who achieve Executive Platinum (EXP) status receive two Elite Choice Awards, each of which may be redeemed for two SWUs (among other choices). Members who achieve EXP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem their Elite Choice Awards. If two SWUs are chosen for an award, the SWUs are immediately deposited and expire one year from the date deposited.
● Members who reach 120,000, 160,000 or 200,000 EQMs between 1/1/2021 and 2/28/2022 may choose two SWUs (or additional redeemable miles or a gift of status) upon reaching 120,000, 160,000 and 200,000 EQMs.
● Two SWUs (more) are earned by Concierge Key members.
● Four SWUs are earned by those crossing Million Miler thresholds of 2MM and every Million Miles milestone thereafter.
● SWUs may be transferred or gifted (not bargained, bartered or sold) to anyone the owner chooses - the owner must authorize the transfer and provide at minimum the designated person's name, frequent flyer #, and PNR. Note fees and taxes may be due, such as APD / Air Passenger Duty due for flights originating in the UK (or with connections exceeding 23:59).
● AA tends to protect passengers granted upgrades with SWUs if IROPS move them to other oneworld flights, particularly JBV partners (AA, AY, BA, IB, JL, preserving already granted upgrades (not waitlisted).
● N.B. A customer may use an SWU to upgrade a flight that departs after the SWU's expiration date, provided the SWU clears (the upgrade is confirmed) and the ticket is (re)issued before the SWU expires. (Previously this had been allowed only for 'high value' customers). See for example:
https://thepointsguy.com/news/americ...wide-upgrades/
● N.B. In the good old days, if there were not sufficient C space (e.g., a party of three but only two upgrades available), agents could ask Revenue Management to release an additional seat, which revenue management sometimes would. This is no longer done, even for CK.
● If you don't want to wait list your SWU so that it automatically encumbered when a domestic segment becomes available for upgrade, but only want the domestic segments to clear if the international segment clears, ask the AA EP agent to waitlist the international portion but "DSR" the domestic segments; that way, the domestic segments will only clear if the international segment clears. Note: it's possible that the domestic segment has SWU upgrade inventory initially, but by the time the international flight becomes available to upgrade, availability is gone on the domestic flight.
● SWU application can include co-terminals: JonNYC, post #601: "This is the current list of MAC airports, and, as far as I understand it, are generally recognized for revenue tickets including SWU application to same:
● UK Air Passenger Duty / APD for LHR/UK departures: (Often incorrectly called "Luxury tax"): Departing from the UK (or on a layover of 24:00 or longer via the U.K.), you'll be charged the full APD (the lowest cabin class - usually economy - pays only half APD). This applies for upgrades to business only. Upgrading business to first doesn't incur this, (since your business ticket already included the full APD). This does not apply TO the U.K. or to connecting in under 24:00 in the U.K. Other airports may impose other taxes, e.g. HKG is USD $2.80.
● Through (two flights with the same flight number, or through flights with stops) flights pose challenges insofar as upgrade availability must exist on all sectors. You may have to call AA to use a SWU on through flights.
Suggested reading:
aa.com: SYSTEMWIDE UPGRADES AND FAQS
FlyerTalk: Upgrades / SWUs / eVIPs and UK APD / Air Passenger Duty questions
New *internal* changes will 90%+ eliminate post-expiration use of SWUs by JonNYC
This post in the thread entitled "Reversing Use of SWU. Is this possible?" (it is not. AA no longer allows cancelling a SWU and substituting "stickers".)
MODERATOR NOTE
Archived posts from 2017 may be read here.
Posts prior to 2016 may be read here: ARCHIVE: SWU / VIP / eVIP Systemwide Upgrade questions
NOTE: This thread is for the discussion of the mechanics of AA systemwide upgrades. For "chance of upgrade clearing" questions, please use this thread: 2015 Chances of Upgrade Clearing and Upgrade Availability Discussion (consolidated)
Please note there is a separate thread discussing lost / missing/ misappropriated SWUs:
Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)
American AAdvantage Forum Moderator Team
FAQ: Internal IT changes eliminate 90+% of post-expiry SWU use 26 Jun 2014
Q. I've been able to encumber expiring SWU past their expiration date if I find the proper upgrade inventory available prior to that date. Is this feature still available to Executive Platinum members?
A. Not for most. The option was possible due to software limitations. New software, AAcoRN, put into place 26 June 2014, will prevent this from occurring for "unqualified" members; only "qualified" members will be allowed to encumber SWU past their expiry date in the future. (See post #1)
Q. How do I know if I am a "qualified" member?
A. You can try to call and encumber expiring SWU past their expiry. If you are not allowed to, you aren't.
Q. So, exactly who does AA consider "qualified"?
A. A very high value AAdvantage member, as measured by the internal "Helix" system, which assigns an "Eagles" ranking from 1 to 5 (the more, the better).
Q. I've never heard of this. When did it start?
A. AA's rating system was originally based on three colors, green, yellow and red, which changed to 1-3 Eagles and was later expanded to 1-5 Eagles.
Q. How are Eagles scores assigned? Are they static, or do they change?
A. It has been said spend and fare classes (think lots of annual travel in fare classes of D and above) may affect your Eagles score, as well as OSO and negative incidents you have experienced that might result in your moving your custom to another airline. It is also said your Helix score is updated periodically, perhaps even nightly.
Q. How can I find out my Helix score / how many Eagles I have?
A. You can't. AA employees are not empowered to discuss the Helix system with customers. If you normally get extra SWU once you've made EP, are allowed to extend SWU use and find EP desk agents are willing to bend rules for you often, speculative, you might have 4-5 Eagles rating.
Q. So, this is a hidden tier higher than Executive Platinum?
A. No, because it doesn't give you privileges beyond EP beyond those mentioned, e.g. courtesy Club membership or additional priority for boarding or upgrades, like Concierge Key may.
Q. Do others than Executive Platinum have Helix / Eagles scores?
A. It can be safely assumed all AAdvantage members have such scores.
Please read this wiki for important information not documented elsewhere.
NOTE: CHANGES
NOTE: SWUs are no longer automatically awarded upon achieving Platinum Pro (PP) or Executive Platinum (EXP) status. Starting in the 2021 calendar year, AA switched to Elite Choice Awards. When a member achieves PP status, the member earns one Elite Choice Award. If the member goes on to achieve EXP status, the member earns two additional elite choice awards. Each elite choice award can be redeemed until 12/31 of the following year (example: a member who reaches PP in July 2021 has until December 31, 2022 to redeem the elite choice award). A PP elite choice award can be redeemed for one SWU or other choices; each EXP elite choice award can be redeemed for two SWUs or other choices. Therefore, a member who reaches EXP can choose from one to five SWUs. When an elite choice award is redeemed for one or two SWUs, the SWU(s) are immediately deposited, and expire one year from the day they are deposited.
NOTE: SWUs awarded in 2019 expiring 31 Jan 2021 have been extended through 31 July 2021; this is now reflected in online accounts.
NOTE: Upgrade waitlist priority is 1) Status, followed by 2) type of upgrade, 3)Rolling EQD earning for last 365 days as of 20 May 2017. Link to FT thread.
- Executive Platinum members receive an additional two SWUs (or may choose bonus miles or to gift status) when they reach 120,000, 160,000 and 200,000 EQMs in 2021 (which includes January and February 2022).
Remember: EQM earning will vary from 0 to 3.0 EQM per base mile, based on eligible fare class and marketing airline, on EQM earning fares.
As of January 2017
"The way your upgrade request is prioritized is you'll be listed according to your elite status level followed by (the type of upgrade - SWU and Upgrade Award, aka miles + copay), the number of EQD (Elite Qualifying Dollars) earned in the (rolling) last 12 months."
Upgrades are prioritized first by the following elite status levels:
Concierge Key SM (up to 120 hours out)
Executive Platinum (up to 100 hours out)
Platinum Pro (up to 72 hours out)
Platinum (up to 48 hours out)
Gold (up to 24 hours out)
After status tier, upgrades are prioritized by the type of upgrade (SWU and miles + copay before 500 Mile e-upgrades / UDU; your last 12 months' Elite Qualifying Dollar spend on AA. See FAQ: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on) (EQD will include the EQD offset one might earn from spend on their Barclaycard Aviator Red or Silver card, as announced elsewhere in this forum.)
Date of request has no bearing on upgrade priority other than after all other priorities have been met and there’s a highly unlikely tie.
From AA.com... "Before you get to the airport, requests for systemwide and mileage award upgrades are processed independently from 500-mile upgrade requests.
At the airport, upgrades requested will be prioritized in this order:
- Status tier (CK, EXP, PPRO, PLT, GLD, no status)
- Upgrade type
- Systemwide and mileage + copay upgrades
- 500-mile upgrades on purchased tickets
- 500-mile upgrades on award tickets for eligible status tiers
- Rolling last 12 month EQD spend
- Fare booking code (highest to lowest )
- Date/time of the request
- Load Factor Based Upgrades (after all other upgrade requests have been fulfilled)
See: https://www.aa.com/i18n/aadvantage-p...am-updates.jsp
Systemwide Upgrade FAQ:
Q. What are Systemwide Upgrades, exactly?
Electronic Systemwide Upgrades, abbreviated SWU, also previously referred to as eVIPs or VIPs, are electronic instruments earned as stated previously. SWU generally allow the owner to upgrade up to three segments, more or less in the same direction, on any flights AA flies with their own aircraft (not valid on partners or codeshares -- flights must be marketed and operated by AA), on most paid, published fares to the next class of service. (Successful upgrades on a single SWU include EZE-MIA-JFK-LHR, NRT-LAX-DFW-LHR.)
Q. When do SWU clear?
Upgrades can clear immediately if the appropriate inventory is available (e.g., Coach to Business (and domestic First on two class aircraft) requires "C" class to be available, Business to First requires "A" class to be available). Otherwise, SWU may be waitlisted in priority of AAdvantage status, followed by last 12 months EQD spend (and within those, by fare class if they are full fare Y).
Q. Can I use SWU on codeshares operated by AA?
No. (Though 001 AA ticketing is not a requirement), the flight must be marketed and operated by AA.
Q. Are any fare classes ineligible / invalid for SWU upgrades?
Some government and consolidator fares may not be upgraded. Award flights may not be upgraded with SWU. See post #683 by JonNYC:
Invalid (for SWU upgrade)
- Military fares*
- Government fares*
- Agency/industry discounts
- Employee travel booked in E
- AAdvantage/promotion free or companion tickets
- Ticket designators that require a certificate (CEN20, etc.) - contact MSD to verify
- MSD Site products (ticket designator SITE)
- CAT25/CAT25 Group Fares for MCLA
- Charter flights
- Infant tickets
- Purchased extra seats (one passenger)
- Opaque fares
- Award tickets
*The reason for not allowing SWU / eVIP upgrades to be used in conjunction with a military/government fare is not based on the fare level (although they are discounted), but rather it is based on the full flexibility those fares provide. Military/government fares provide a huge benefit to the customer already in that they can be booked at the last minute and canceled or changed with no advance notice and no penalties. As such, they are not allowed to be used in conjunction with a SWU.
Can I still make use of my SWU and credit the flight(s) to another airline?
You are not supposed to. If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).
From the AAdvantage Terms and Conditions (link)
Q. Can I see SWU eligible flights on aa.com? If not, where?
aa.com will show if a flight has SWU availability, provided the member is logged in and has sufficient SWUs in their account. One can see required inventory (A or C) using ExpertFlyer Upgrade and Award query (not Flight Availability query) or other tools.
Q. What is the priority order for SWU wait list clearing?
Priority for wait listing is based first on AAdvantage status of requestor, then by rolling EQD earning during las 12 months; within those criteria, full fare (J or Y) trumps discounted fares.
NOTE: once the booking goes to airport control you may have to request your SWU request be reactivated. Those travel companions previously prioritized by the sponsor's status no longer revert to their own status at airport control.
Q. How do I know if my SWU request has been waitlisted?
The app as well as the web page shows requested and confirmed upgrades.
If my SWU clears on AA but the flights is cancelled or delayed, and I get put on another AA or partner flight, will my upgrade be preserved / honored?
On AA and Joint Business Venture partners (AY, BA, IB, JL, QF), AA will attempt to honor the upgrade. On other airline partners it is unlikely.
Q. Can I gift SWUs to others, and will my or their status apply?
You may certainly gift SWU to others. They will have to provide you their information, including PNR, and you will have to call it in. Your status can carry over to one traveling companion (on your itinerary) until the SWU passes to airport control; otherwise, SWU priority will depend on the user's AAdvantage status followed by date of upgrade request.
Q. What if I apply a SWU to a traveling companion?
They will “borrow” your status if they are flying as your single traveling companion on the same flights. Otherwise, their status will determine their position on the upgrade wait list. This "borrowed" status was previously lost once the flight has gone to airport control; it doesn’t now, but it pays to check and see if it has been mismanaged by software - it can be restored when it has passed to airport control.
Q. Can I sell or purchase SWUs to / from others (e.g. on eBay or CraigsList)?
While SWU may be gifted to others, AAdvantage rules prohibit selling / purchasing, trading or bartering various instruments, including SWU. A sold SWU will, if caught by AA Corporate Security AAdvantage Fraud (and they actively seek these out), cause SWU / upgrade cancellation at minimum and may even include closing the seller's account with forfeiture of miles, upgrade instruments and even elite status.
Further useful details about using SWU
● Members who achieve Platinum Pro (PP) status receive one Elite Choice Award, which may be redeemed for one SWU (among other choices). Members who achieve PP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem the Elite Choice Award. If an SWU is chosen, the SWU is immediately deposited and expires one year from the date deposited.
● Members who achieve Executive Platinum (EXP) status receive two Elite Choice Awards, each of which may be redeemed for two SWUs (among other choices). Members who achieve EXP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem their Elite Choice Awards. If two SWUs are chosen for an award, the SWUs are immediately deposited and expire one year from the date deposited.
● Members who reach 120,000, 160,000 or 200,000 EQMs between 1/1/2021 and 2/28/2022 may choose two SWUs (or additional redeemable miles or a gift of status) upon reaching 120,000, 160,000 and 200,000 EQMs.
● Two SWUs (more) are earned by Concierge Key members.
● Four SWUs are earned by those crossing Million Miler thresholds of 2MM and every Million Miles milestone thereafter.
● SWUs may be transferred or gifted (not bargained, bartered or sold) to anyone the owner chooses - the owner must authorize the transfer and provide at minimum the designated person's name, frequent flyer #, and PNR. Note fees and taxes may be due, such as APD / Air Passenger Duty due for flights originating in the UK (or with connections exceeding 23:59).
● AA tends to protect passengers granted upgrades with SWUs if IROPS move them to other oneworld flights, particularly JBV partners (AA, AY, BA, IB, JL, preserving already granted upgrades (not waitlisted).
● N.B. A customer may use an SWU to upgrade a flight that departs after the SWU's expiration date, provided the SWU clears (the upgrade is confirmed) and the ticket is (re)issued before the SWU expires. (Previously this had been allowed only for 'high value' customers). See for example:
https://thepointsguy.com/news/americ...wide-upgrades/
● N.B. In the good old days, if there were not sufficient C space (e.g., a party of three but only two upgrades available), agents could ask Revenue Management to release an additional seat, which revenue management sometimes would. This is no longer done, even for CK.
● If you don't want to wait list your SWU so that it automatically encumbered when a domestic segment becomes available for upgrade, but only want the domestic segments to clear if the international segment clears, ask the AA EP agent to waitlist the international portion but "DSR" the domestic segments; that way, the domestic segments will only clear if the international segment clears. Note: it's possible that the domestic segment has SWU upgrade inventory initially, but by the time the international flight becomes available to upgrade, availability is gone on the domestic flight.
● SWU application can include co-terminals: JonNYC, post #601: "This is the current list of MAC airports, and, as far as I understand it, are generally recognized for revenue tickets including SWU application to same:
- WAS (DCA, IAD)
- DFW (DFW, DAL)
- HOU (HOU, IAH)
- NYC (JFK, LGA) (I think there is a separate rule that says EWR is always part of NYC for this purpose as well)
- LON (LGW, LHR, STN)
- SLU (UVF, SLU)
- TYO (HND, NRT)
● UK Air Passenger Duty / APD for LHR/UK departures: (Often incorrectly called "Luxury tax"): Departing from the UK (or on a layover of 24:00 or longer via the U.K.), you'll be charged the full APD (the lowest cabin class - usually economy - pays only half APD). This applies for upgrades to business only. Upgrading business to first doesn't incur this, (since your business ticket already included the full APD). This does not apply TO the U.K. or to connecting in under 24:00 in the U.K. Other airports may impose other taxes, e.g. HKG is USD $2.80.
● Through (two flights with the same flight number, or through flights with stops) flights pose challenges insofar as upgrade availability must exist on all sectors. You may have to call AA to use a SWU on through flights.
Suggested reading:
aa.com: SYSTEMWIDE UPGRADES AND FAQS
FlyerTalk: Upgrades / SWUs / eVIPs and UK APD / Air Passenger Duty questions
New *internal* changes will 90%+ eliminate post-expiration use of SWUs by JonNYC
This post in the thread entitled "Reversing Use of SWU. Is this possible?" (it is not. AA no longer allows cancelling a SWU and substituting "stickers".)
MODERATOR NOTE
Archived posts from 2017 may be read here.
Posts prior to 2016 may be read here: ARCHIVE: SWU / VIP / eVIP Systemwide Upgrade questions
NOTE: This thread is for the discussion of the mechanics of AA systemwide upgrades. For "chance of upgrade clearing" questions, please use this thread: 2015 Chances of Upgrade Clearing and Upgrade Availability Discussion (consolidated)
Please note there is a separate thread discussing lost / missing/ misappropriated SWUs:
Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)
American AAdvantage Forum Moderator Team
FAQ: Internal IT changes eliminate 90+% of post-expiry SWU use 26 Jun 2014
Q. I've been able to encumber expiring SWU past their expiration date if I find the proper upgrade inventory available prior to that date. Is this feature still available to Executive Platinum members?
A. Not for most. The option was possible due to software limitations. New software, AAcoRN, put into place 26 June 2014, will prevent this from occurring for "unqualified" members; only "qualified" members will be allowed to encumber SWU past their expiry date in the future. (See post #1)
Q. How do I know if I am a "qualified" member?
A. You can try to call and encumber expiring SWU past their expiry. If you are not allowed to, you aren't.
Q. So, exactly who does AA consider "qualified"?
A. A very high value AAdvantage member, as measured by the internal "Helix" system, which assigns an "Eagles" ranking from 1 to 5 (the more, the better).
Q. I've never heard of this. When did it start?
A. AA's rating system was originally based on three colors, green, yellow and red, which changed to 1-3 Eagles and was later expanded to 1-5 Eagles.
Q. How are Eagles scores assigned? Are they static, or do they change?
A. It has been said spend and fare classes (think lots of annual travel in fare classes of D and above) may affect your Eagles score, as well as OSO and negative incidents you have experienced that might result in your moving your custom to another airline. It is also said your Helix score is updated periodically, perhaps even nightly.
Q. How can I find out my Helix score / how many Eagles I have?
A. You can't. AA employees are not empowered to discuss the Helix system with customers. If you normally get extra SWU once you've made EP, are allowed to extend SWU use and find EP desk agents are willing to bend rules for you often, speculative, you might have 4-5 Eagles rating.
Q. So, this is a hidden tier higher than Executive Platinum?
A. No, because it doesn't give you privileges beyond EP beyond those mentioned, e.g. courtesy Club membership or additional priority for boarding or upgrades, like Concierge Key may.
Q. Do others than Executive Platinum have Helix / Eagles scores?
A. It can be safely assumed all AAdvantage members have such scores.
FAQ: What's a Systemwide Upgrade / SWU / VIP and how to use? (Master thread)
Mar 9, 2019, 5:34 pm
#571
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
I’m considering a route to Europe showing C available on the outbound. Few questions on a good strategy.
Id love to book economy RT using SWUs at booking for outbound but I’m concerned about no availability on the return. Not doing economy that long. So my options seem to be these:
1. Take my chances and look for last minute miles redemptions 14 days out with Life miles on Lufthansa, canceling that if upgrade clears on AA in time. If not eat the $600 for AA inbound.
2. Book RT Econ outbound and use SWUs. Inbound book premium Econ. $1000 extra for two of us. Wouldn’t be end of world if upgrade didn’t clear in that scenario.
3. Could do the above with one of us J on the inbound. Not that much more and I’d need to do Miles+copay(or maybe bus extra points?) for one of us anyway.(have 3)
4. Could use membership rewards with the 35% return for any of the above.
for using Membership rewards, what’s the process on doing that? Will it lower my placement on the waitlist? I here talk of these tickets being treated as special fares with AMEX points but my experience has been no on domestic flights. Are international flights treated differently? I need the EQMs and EQDS.
With international flights booked with AMEX points would it ticket quickly so I could call AA and apply my SWUs and Miles copay upgrade requests? I’d have 24hrs to cancel as I understand it.
Lastly as far as the inbound using mixed upgrade methods. I’m EXP, obviously, wife has no status. Would she be right behind me on the list still(or would she be even if SWUs)?
Id love to book economy RT using SWUs at booking for outbound but I’m concerned about no availability on the return. Not doing economy that long. So my options seem to be these:
1. Take my chances and look for last minute miles redemptions 14 days out with Life miles on Lufthansa, canceling that if upgrade clears on AA in time. If not eat the $600 for AA inbound.
2. Book RT Econ outbound and use SWUs. Inbound book premium Econ. $1000 extra for two of us. Wouldn’t be end of world if upgrade didn’t clear in that scenario.
3. Could do the above with one of us J on the inbound. Not that much more and I’d need to do Miles+copay(or maybe bus extra points?) for one of us anyway.(have 3)
4. Could use membership rewards with the 35% return for any of the above.
for using Membership rewards, what’s the process on doing that? Will it lower my placement on the waitlist? I here talk of these tickets being treated as special fares with AMEX points but my experience has been no on domestic flights. Are international flights treated differently? I need the EQMs and EQDS.
With international flights booked with AMEX points would it ticket quickly so I could call AA and apply my SWUs and Miles copay upgrade requests? I’d have 24hrs to cancel as I understand it.
Lastly as far as the inbound using mixed upgrade methods. I’m EXP, obviously, wife has no status. Would she be right behind me on the list still(or would she be even if SWUs)?
Mar 12, 2019, 10:20 am
#573
Join Date: Nov 2013
Posts: 36
SWU with Premium Economy cabin
After doing some research, I'm still confused about using a SWU on an international flight that has a Premium Economy Cabin, as it says upgrade to next cabin of service.
EXP Status here and I booked at Flight from New York (JFK) to Barcelona (BCN) - AA Flight # 66 for later this month in Main Cabin (so I currently have a MCE seat). This flight uses the 772 aircraft which has Economy, Premium Economy and Business cabins and PE and Business both have many seats available. My question is if I submit a request to use a Systemwide Upgrade, will I upgrade to Premium Economy or Business?
Thanks in advance!
EXP Status here and I booked at Flight from New York (JFK) to Barcelona (BCN) - AA Flight # 66 for later this month in Main Cabin (so I currently have a MCE seat). This flight uses the 772 aircraft which has Economy, Premium Economy and Business cabins and PE and Business both have many seats available. My question is if I submit a request to use a Systemwide Upgrade, will I upgrade to Premium Economy or Business?
Thanks in advance!
Mar 12, 2019, 10:24 am
#574
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
After doing some research, I'm still confused about using a SWU on an international flight that has a Premium Economy Cabin, as it says upgrade to next cabin of service.
EXP Status here and I booked at Flight from New York (JFK) to Barcelona (BCN) - AA Flight # 66 for later this month in Main Cabin (so I currently have a MCE seat). This flight uses the 772 aircraft which has Economy, Premium Economy and Business cabins and PE and Business both have many seats available. My question is if I submit a request to use a Systemwide Upgrade, will I upgrade to Premium Economy or Business?
Thanks in advance!
EXP Status here and I booked at Flight from New York (JFK) to Barcelona (BCN) - AA Flight # 66 for later this month in Main Cabin (so I currently have a MCE seat). This flight uses the 772 aircraft which has Economy, Premium Economy and Business cabins and PE and Business both have many seats available. My question is if I submit a request to use a Systemwide Upgrade, will I upgrade to Premium Economy or Business?
Thanks in advance!
Mar 12, 2019, 10:25 am
#575
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,148
Right now AA's website says "next cabin", but for the SWU or Miles+Copay it skips PE and puts you straight into biz. There's also currently no priority given to those in PE above those in Y.
Mar 14, 2019, 3:44 pm
#576
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
Yes, you can switch a cleared miles and copay upgrade to SWU
The agent was either flat-out lying for unknown reasons (it's not like the EL is a secret) or woefully untrained and unknowledgeable. Unfortunately, far too many ACS agents have been one, the other, or both the past couple of years. I've had ACS agents tell me there was no such thing as EQM, or that EQM and RDM were the same thing and earned the same way. Call again or ask for a supervisor.
I'd booked in the fall for a cheap RT in premium economy LAX-Beijiing and didn't have SWUs at that point available. So, I'd waitlisted for miles and copay upgrade and actually cleared outbound two days later for that. Late in December I reached EXP and got my SWUs. My thinking then was I'd be using the four SWUs anyway. But given the difficulty in clearing in advance I decided I'd rather use 2 of my SWUs on this trip, then see what happens for the others. Better to get out of the way early rather than last minute. I'd made a number of calls and each agent told me, can't do and get the miles redeposited and the copay back for the upgrade already cleared. Some said miles yes, copay no. Yet you anabolism said I should be able to so I'd continued to pursue this. Thank you.
My experience was that ACS still did not know about an "Executive Laison" and insisted that they don't see this information and can't help with my request. So that part of which you stated I still could not confirm. However, I spoke with an excellent agent at the EXP desk who immediately said yes she can do this and she did it for me, miles redeposited, copay reimbursement coming in a few days and attached my SWUs, one confirmed and one waitlisted on the inbound.
It's so frustrating that some few agents even at the EXP desk don't understand what they can and cannot do! Moral of the story is hang up and call again, repeatedly if necessary, this can be done.
Mar 14, 2019, 4:44 pm
#577
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Mar 15, 2019, 11:08 pm
#578
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
Me too, seems to be a known thing. It's interesting that I find the agents a lot more friendly and corrective of how they say my name-hyphenated-but after two or three mistakes get to it correctly. But even though much more friendly and helpful kind of more clueless.....
Mar 15, 2019, 11:30 pm
#579
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
Interesting that just in the last 5 days I've received notices from ExpertFlyer on a few available upgrade "C" flights internationally. I'd set up a large number of alerts for anything from various US cities and the returns to Europe, pretty much everywhere to Europe nonstop from LAX, PHX, DFW and a few others from ORD and MIA. I'd figured DFW to MAD, CDG, maybe LHR, and FRA would be my best options given LAX to Europe is just LHR and same with PHX to LHR.
For anyone interested 6 C seats became available 5 days ago for DFW to FRA on 10/29/19 tuesday and then FRA to DFW on November 6 and then 7 I think 2 seats at least. If a week would have done it I'd booked that if the pricing was also good but at over $1000 RT econ either business class only a bit over double of that made not sense. Could be helpful if prices reduce so help it helps.
Then today LHR to LAX opened up on November 9 with 4 seats in C, I've used 2 now so maybe 2 still. I'm very surprised anything this route opened up and I booked a RT at a much more reasonable $600-plus the stupid luxury task for the upgrade-about $120 each and not going to happen on the outbound. Now will wait to see what happens on the outbound.
Huge difference getting out of LAX vs. DFW and LHR much better than FRA for what I need to do. Wonder what my odds are for the more important outbound....
I've got a question on the outbound, though. If it wasn't looking good for LAX to LHR and something opened up with for example LAX to DFW to LHR showing upgrade C space on at least DFW to LHR I'd probably look at changing the outbound. I know I'd pay a change fee, probably about $300/person. If it opened up for First/business both segments I'd consider paying the fee to make this change. But is this scenario even possible? Obviously must still be considered RT to not be ridiculously charged, is LAX-DFW-LHR then LHR to LAX considered a RT? For example?
For anyone interested 6 C seats became available 5 days ago for DFW to FRA on 10/29/19 tuesday and then FRA to DFW on November 6 and then 7 I think 2 seats at least. If a week would have done it I'd booked that if the pricing was also good but at over $1000 RT econ either business class only a bit over double of that made not sense. Could be helpful if prices reduce so help it helps.
Then today LHR to LAX opened up on November 9 with 4 seats in C, I've used 2 now so maybe 2 still. I'm very surprised anything this route opened up and I booked a RT at a much more reasonable $600-plus the stupid luxury task for the upgrade-about $120 each and not going to happen on the outbound. Now will wait to see what happens on the outbound.
Huge difference getting out of LAX vs. DFW and LHR much better than FRA for what I need to do. Wonder what my odds are for the more important outbound....
I've got a question on the outbound, though. If it wasn't looking good for LAX to LHR and something opened up with for example LAX to DFW to LHR showing upgrade C space on at least DFW to LHR I'd probably look at changing the outbound. I know I'd pay a change fee, probably about $300/person. If it opened up for First/business both segments I'd consider paying the fee to make this change. But is this scenario even possible? Obviously must still be considered RT to not be ridiculously charged, is LAX-DFW-LHR then LHR to LAX considered a RT? For example?
Mar 15, 2019, 11:46 pm
#580
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
Interesting that just in the last 5 days I've received notices from ExpertFlyer on a few available upgrade "C" flights internationally. I'd set up a large number of alerts for anything from various US cities and the returns to Europe, pretty much everywhere to Europe nonstop from LAX, PHX, DFW and a few others from ORD and MIA. I'd figured DFW to MAD, CDG, maybe LHR, and FRA would be my best options given LAX to Europe is just LHR and same with PHX to LHR.
For anyone interested 6 C seats became available 5 days ago for DFW to FRA on 10/29/19 tuesday and then FRA to DFW on November 6 and then 7 I think 2 seats at least. If a week would have done it I'd booked that if the pricing was also good but at over $1000 RT econ either business class only a bit over double of that made not sense. Could be helpful if prices reduce so help it helps.
Then today LHR to LAX opened up on November 9 with 4 seats in C, I've used 2 now so maybe 2 still. I'm very surprised anything this route opened up and I booked a RT at a much more reasonable $600-plus the stupid luxury task for the upgrade-about $120 each and not going to happen on the outbound. Now will wait to see what happens on the outbound.
Huge difference getting out of LAX vs. DFW and LHR much better than FRA for what I need to do. Wonder what my odds are for the more important outbound....
I've got a question on the outbound, though. If it wasn't looking good for LAX to LHR and something opened up with for example LAX to DFW to LHR showing upgrade C space on at least DFW to LHR I'd probably look at changing the outbound. I know I'd pay a change fee, probably about $300/person. If it opened up for First/business both segments I'd consider paying the fee to make this change. But is this scenario even possible? Obviously must still be considered RT to not be ridiculously charged, is LAX-DFW-LHR then LHR to LAX considered a RT? For example?
For anyone interested 6 C seats became available 5 days ago for DFW to FRA on 10/29/19 tuesday and then FRA to DFW on November 6 and then 7 I think 2 seats at least. If a week would have done it I'd booked that if the pricing was also good but at over $1000 RT econ either business class only a bit over double of that made not sense. Could be helpful if prices reduce so help it helps.
Then today LHR to LAX opened up on November 9 with 4 seats in C, I've used 2 now so maybe 2 still. I'm very surprised anything this route opened up and I booked a RT at a much more reasonable $600-plus the stupid luxury task for the upgrade-about $120 each and not going to happen on the outbound. Now will wait to see what happens on the outbound.
Huge difference getting out of LAX vs. DFW and LHR much better than FRA for what I need to do. Wonder what my odds are for the more important outbound....
I've got a question on the outbound, though. If it wasn't looking good for LAX to LHR and something opened up with for example LAX to DFW to LHR showing upgrade C space on at least DFW to LHR I'd probably look at changing the outbound. I know I'd pay a change fee, probably about $300/person. If it opened up for First/business both segments I'd consider paying the fee to make this change. But is this scenario even possible? Obviously must still be considered RT to not be ridiculously charged, is LAX-DFW-LHR then LHR to LAX considered a RT? For example?
Apr 1, 2019, 4:45 pm
#581
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I booked an exAsia business class ticket through HKG and upgraded HKG-LAX with a SWU. Just got a schedule change which I think is sufficient to make free change to another date. Question is, can the agent hold the same SWU that was pulled back in Jan (a Jan 2019 expiring one) if they move me to another date of travel? Anyone done this before??
Apr 1, 2019, 5:08 pm
#582
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I booked an exAsia business class ticket through HKG and upgraded HKG-LAX with a SWU. Just got a schedule change which I think is sufficient to make free change to another date. Question is, can the agent hold the same SWU that was pulled back in Jan (a Jan 2019 expiring one) if they move me to another date of travel? Anyone done this before??
If your ticket was reissued, then call to see about changing flights due to the schedule change. Best to not mention the SWU, and especially don't mention anything about expiration dates. Just note that you are ticketed in whichever class (i.e., business or first.
By the way, it's unusual to ask to be moved to a different date because of a schedule change, unless it's less than 24 hours earlier or later, which can obviously be seen as an attempt to mitigate the schedule change.
Apr 3, 2019, 1:12 pm
#584
Join Date: Jan 2004
Location: Phoenix, AZ, USA
Programs: AA ExP (former HP/US), Marriott (former SPG) Lifetime Platinum, and most other major hotel programs
Posts: 455
Looking for advice
Does it make sense to use SWUs* to upgrade a planned trip to Hawaii if I see C availability on EF now? Or does it make more sense to use AA miles+cash for Hawaii and save the SWUs for possible upgrades to Europe and/or Asia later in the year (on the possibly optimistic assumption that C availability will show up for Europe or Asia some time when I want to go there)?
* my wife and I are both ExPlat and like to travel.
* my wife and I are both ExPlat and like to travel.
Apr 3, 2019, 1:22 pm
#585
Join Date: Sep 2001
Location: SJC (AA PLT 2MM - Marriott LTT - Avis Preferred)
Posts: 2,030
Does it make sense to use SWUs* to upgrade a planned trip to Hawaii if I see C availability on EF now? Or does it make more sense to use AA miles+cash for Hawaii and save the SWUs for possible upgrades to Europe and/or Asia later in the year (on the possibly optimistic assumption that C availability will show up for Europe or Asia some time when I want to go there)?
* my wife and I are both ExPlat and like to travel.
* my wife and I are both ExPlat and like to travel.