AA / AAdvantage status not properly showing up when flying US (consolidated)
Mar 7, 2014, 7:56 am
#16
Join Date: Jun 2010
Location: Chicago, IL
Programs: US Chairman, BA Bronze, SPG Gold
Posts: 66
I'm US Platinum - the first time I booked a flight through Concur (corporate travel portal) on AA, my Delta FF# somehow ended up in my AA reservation. When I went to change it, I wasn't able to do it online (the field was literally grayed out with no way to change it). The first call to AA resulted in "we have no idea how to fix that, you'll have to deal with it at the airport." A second call back finally got it removed, after about 20 minutes.
Since then, I've purposely left my FF# blank when making a booking, and then later go into the AA website/reservation and add it. After that first experience, I've had no problem with being able to select MCE seats, etc.
I don't know if it's normal, but on my AA BP, my status doesn't show anywhere. It does say "PA" for Priority Access, but there is no actual named status level printed anywhere. I haven't had a problem with boarding yet, but I keep my US card handy just in case.
Since then, I've purposely left my FF# blank when making a booking, and then later go into the AA website/reservation and add it. After that first experience, I've had no problem with being able to select MCE seats, etc.
I don't know if it's normal, but on my AA BP, my status doesn't show anywhere. It does say "PA" for Priority Access, but there is no actual named status level printed anywhere. I haven't had a problem with boarding yet, but I keep my US card handy just in case.
I'm a US CP and received email a few weeks ago indicating status was now valid through Feb 2015. I've been flying American Eagle two times per week for the last three weeks now and have noticed that my boarding group is in steady decline.
On 2/18 my boarding group showed as Explat Priority AAccess.
On 2/24 my boarding group showed as simply Priority AAccess.
On 2/27 my boarding group showed as Group 1. I asked at the gate and they didn't know why but said it didn't really matter as Group 1 / Priority AAccess boarding at the same time. Fine.
Since, I've flown twice on American Eagle this week and had my boarding group shows as Group 2. Tried to board with Priority AAccess showing my US CP card and was rebuffed both times. First time was because my card "had expired" (which it has, since US hasn't issued the new cards for the 2014 membership year) and the second time was told that US elites will now be boarding after all AA and Oneworld elites as a matter of policy. Who knows but assume the latter was just an ill-informed agent.
Any idea when US-AA will fix the reciprocal elite status identification which was working fine 10 days ago (for me, anyway)?
Mar 9, 2014, 11:31 pm
#17
Join Date: Jan 2011
Location: CLT
Programs: AA EXP
Posts: 709
Update to a post I made earlier this week in the AA/US Reciprocal Elite Benefits forum:
I'm a US CP and received email a few weeks ago indicating status was now valid through Feb 2015. I've been flying American Eagle two times per week for the last three weeks now and have noticed that my boarding group is in steady decline.
On 2/18 my boarding group showed as Explat Priority AAccess.
On 2/24 my boarding group showed as simply Priority AAccess.
On 2/27 my boarding group showed as Group 1. I asked at the gate and they didn't know why but said it didn't really matter as Group 1 / Priority AAccess boarding at the same time. Fine.
Since, I've flown twice on American Eagle this week and had my boarding group shows as Group 2. Tried to board with Priority AAccess showing my US CP card and was rebuffed both times. First time was because my card "had expired" (which it has, since US hasn't issued the new cards for the 2014 membership year) and the second time was told that US elites will now be boarding after all AA and Oneworld elites as a matter of policy. Who knows but assume the latter was just an ill-informed agent.
Any idea when US-AA will fix the reciprocal elite status identification which was working fine 10 days ago (for me, anyway)?
I'm a US CP and received email a few weeks ago indicating status was now valid through Feb 2015. I've been flying American Eagle two times per week for the last three weeks now and have noticed that my boarding group is in steady decline.
On 2/18 my boarding group showed as Explat Priority AAccess.
On 2/24 my boarding group showed as simply Priority AAccess.
On 2/27 my boarding group showed as Group 1. I asked at the gate and they didn't know why but said it didn't really matter as Group 1 / Priority AAccess boarding at the same time. Fine.
Since, I've flown twice on American Eagle this week and had my boarding group shows as Group 2. Tried to board with Priority AAccess showing my US CP card and was rebuffed both times. First time was because my card "had expired" (which it has, since US hasn't issued the new cards for the 2014 membership year) and the second time was told that US elites will now be boarding after all AA and Oneworld elites as a matter of policy. Who knows but assume the latter was just an ill-informed agent.
Any idea when US-AA will fix the reciprocal elite status identification which was working fine 10 days ago (for me, anyway)?
Mar 12, 2014, 5:13 am
#19
Join Date: Nov 2008
Location: Henderson, NV
Programs: AA Plat
Posts: 115
Us Plat on AA
Just completed a rt on AA (4 segments) and each boarding pass only said priority access and it did have the last 3 digits of my US dividends mile number. However, honestly, when boarding started I had no idea when to board. The 4 announcements were different. On my last leg, I jumped in after uniformed military and they let me through. Very confusing.
Mar 12, 2014, 11:13 am
#20
Join Date: Jun 2006
Location: ORD
Programs: SPG Plat, Hyatt Diamond, AA Plat.
Posts: 706
AA Plat on US metal
Recently did ORD-PHL-DUB-PHL-ORD on the 757 TATL. I redeemed 30k US for the trip and was dreading the 757 in Y. At ORD was able to add my AAdvantage number and able to get exit row, boarding and all the AA plat perks. Did the same at DUB on the return and each time the BP had the correct status etc. I was very happy with the whole experience.
Last edited by NWA747SNN; Mar 12, 2014 at 4:56 pm
Apr 5, 2014, 9:13 pm
#21
Join Date: May 1998
Posts: 3,062
This still isn't sorted out. I booked a US flight for my wife and I using our BA miles, then I changed the FF# to my lifetime Gold AA# using the Finnair site. I was then able to select preferred seats on usairways.com, but they tried to charge me for baggage at online check in. I declined, figuring I'll try my AA Gold card at the airport. My boarding pass does show Ruby (which could have no other source than my AA Gold), but not specifically AA Gold, which is what should get me one free bag. Also, the last time I flew AA, which was also on a BA award, I was given TSA Pre, but not this time, though my wife, with zero status in any of the programs involved, is marked Pre.
Apr 7, 2014, 1:57 pm
#22
Join Date: Jan 2010
Location: jax
Programs: AA Plat, Hilton Diamond
Posts: 192
This has been working for me for a few months now. I'll chose US or AA for a flight and my JetBlue number will end up in the airline's record. The airline can't change it but I can go back to concursolutions.com after the fact to update the airline system.
Apr 12, 2014, 10:59 am
#23
Join Date: May 1998
Posts: 3,062
This still isn't sorted out. I booked a US flight for my wife and I using our BA miles, then I changed the FF# to my lifetime Gold AA# using the Finnair site. I was then able to select preferred seats on usairways.com, but they tried to charge me for baggage at online check in. I declined, figuring I'll try my AA Gold card at the airport. My boarding pass does show Ruby (which could have no other source than my AA Gold), but not specifically AA Gold, which is what should get me one free bag. Also, the last time I flew AA, which was also on a BA award, I was given TSA Pre, but not this time, though my wife, with zero status in any of the programs involved, is marked Pre.
Apr 12, 2014, 11:41 am
#24
Suspended
Join Date: Feb 2011
Location: Tampa, FL
Programs: AA EXP; UA Silver; Marriott Platinum Premier; Hilton Gold; Hyatt Platinum; National Executive Elite
Posts: 156
I guess I must have gotten lucky. I flew TPA-DFW-STL-DFW-TPA two weeks ago and except for a small issue at check-in, I had no problems at all. My AA Platinum number was not on the PNR at all, just my US CP number. At check-in, the agent did tell me there would be a $25 fee for the bag. I told her I was a US CP, she asked for my card, did a few things in the computer and it was cleared up, even got priority tags. The BP did not have any status on it but did list Priority AAccess. I carried my CP card with me for elite boarding. At booking I was able to select MCE seats using my CP number, had no issues accessing the AC with my US membership and even received a free snack in the main cabin on my return DFW-TPA flight, which I was not expecting to get, even had the credit card out and ready. I wasn't interested in a snack on the outbound flight so this could have been an individual FA thing, not sure. I will be on AA again this week, TPA-DFW-MFE, we'll see how it goes this time around....
Apr 16, 2014, 5:15 pm
#25
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,348
oneworld (not AA) status showing on US Air pax list
Thought this was interesting and didn't see any other posts about it....
Recently I've flown several US Air flts, specifying my AA EXP number when reserving. Each time, my status has shown up as EXP (or whatever abbreviation they use) on the paperwork, e.g., pax list the FA uses for drink orders in FC.
On my flt yesterday, which I booked exactly the same as I always do, my status showed up as Emerald. And this must be somewhat new/unusual, since the FA made a point of showing me that I was her first Emerald.
Anyone know what motivated this change, or what implications it may have?
Recently I've flown several US Air flts, specifying my AA EXP number when reserving. Each time, my status has shown up as EXP (or whatever abbreviation they use) on the paperwork, e.g., pax list the FA uses for drink orders in FC.
On my flt yesterday, which I booked exactly the same as I always do, my status showed up as Emerald. And this must be somewhat new/unusual, since the FA made a point of showing me that I was her first Emerald.
Anyone know what motivated this change, or what implications it may have?
Apr 18, 2014, 7:07 am
#27
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
Another problem is that US boarding passes don't show any Priority status and security people often don't allow me to use preferred security lanes as they don't know you're eligible.
Apr 18, 2014, 8:16 am
#28
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
Apr 18, 2014, 9:47 am
#29
Join Date: Jun 2008
Location: PHL
Programs: AA EXP / HH Diamond
Posts: 592
Since US doesn't have the EXP-benefit to Y seated top-tier elites, not sure this change makes that big of a difference on US metal.
On AA, as CP, I was offered the benefit on 2 of 3 legs, prior to joining OW. Last week, there was no mention of the benefit, but I had both my CP card as well as a payment card ready, the FA noticed and said it would be free. I know prior to 3/30 CP's were showing as EXP on their manifests, per reports.
On AA, as CP, I was offered the benefit on 2 of 3 legs, prior to joining OW. Last week, there was no mention of the benefit, but I had both my CP card as well as a payment card ready, the FA noticed and said it would be free. I know prior to 3/30 CP's were showing as EXP on their manifests, per reports.
Apr 18, 2014, 10:35 am
#30
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
Since US doesn't have the EXP-benefit to Y seated top-tier elites, not sure this change makes that big of a difference on US metal.
On AA, as CP, I was offered the benefit on 2 of 3 legs, prior to joining OW. Last week, there was no mention of the benefit, but I had both my CP card as well as a payment card ready, the FA noticed and said it would be free. I know prior to 3/30 CP's were showing as EXP on their manifests, per reports.
On AA, as CP, I was offered the benefit on 2 of 3 legs, prior to joining OW. Last week, there was no mention of the benefit, but I had both my CP card as well as a payment card ready, the FA noticed and said it would be free. I know prior to 3/30 CP's were showing as EXP on their manifests, per reports.