Dec 1, 2015, 8:52 am
Last edit by: Shawn02139
American Airlines AirPass PrePaid Travel
NOTE: The program is Airpass; no longer named "AAirpass"
Link to aa.com AirPass contact and links page.
Prepaid, Unrestricted Air Travel at a Fixed Rate
As an AirPass member, you won’t have to search for fares or pay extra for last-minute trips. Your airfare is pre-paid at a fixed rate and your account is ready when you need to travel to any of the more than 350 destinations in the combined American Airlines and US Airways network.
As an AirPass member, you won’t have to search for fares or pay extra for last-minute trips. Your airfare is pre-paid at a fixed rate and your account is ready when you need to travel to any of the more than 350 destinations in the combined American Airlines and US Airways network.
AirPass, depending on level of purchase, includes status and may include up to Executive Platinum status and Admirals Club membership, or even Concierge Key, which includes both.
AirPass members get a courtesy drink and a snack if they're traveling in Coach, much as Executive Platinums do; unlike Executive Platinums, their traveling companion does also.
14 Jan 2016 jmappleby said: "...they take credit via wire transfer at $10k (Gold), $20k (Platinum), $30k (EP). Concierge Key is available for $50k individual spend or $75k team spend."
Contact AirPass
AirPass Customer Service
800-433-6355
817-931-9029 - Fax
Monday - Friday
8 a.m. - 5 p.m. (CT)
Send us a letter
FedEX / UPS / Overnight mail
American Airlines
AirPass Customer Service
4255 Amon Carter Blvd.
MD 4106
Fort Worth, TX 76155
U.S mail
American Airlines, Inc.
AirPass Customer Service
P.O. Box 619616
MD 4106
DFW Airport, TX 75261-9616
AirPass Customer Service
800-433-6355
817-931-9029 - Fax
Monday - Friday
8 a.m. - 5 p.m. (CT)
Send us a letter
FedEX / UPS / Overnight mail
American Airlines
AirPass Customer Service
4255 Amon Carter Blvd.
MD 4106
Fort Worth, TX 76155
U.S mail
American Airlines, Inc.
AirPass Customer Service
P.O. Box 619616
MD 4106
DFW Airport, TX 75261-9616
The best deal seems to be the -UP fares, where you pay the standard economy, but book a confirmed seat into business
AirPass Prepaid Travel (née AAirpass, not Lifetime Airpass) Master Thread
May 25, 2022, 4:51 pm
#826
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
May 25, 2022, 5:00 pm
#827
Join Date: May 2022
Location: Dallas
Programs: AirPass, AA Advantage, Ex plat
Posts: 5
I renewed in Dec 2019 for a year with $30,000.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??
They say we are working on it?? Working on what?? Scary but I'm hopeful.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??
They say we are working on it?? Working on what?? Scary but I'm hopeful.
May 25, 2022, 9:20 pm
#828
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
I renewed in Dec 2019 for a year with $30,000.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??
They say we are working on it?? Working on what?? Scary but I'm hopeful.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??
They say we are working on it?? Working on what?? Scary but I'm hopeful.
May 25, 2022, 9:34 pm
#829
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
I renewed in Dec 2019 for a year with $30,000.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??
They say we are working on it?? Working on what?? Scary but I'm hopeful.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??
They say we are working on it?? Working on what?? Scary but I'm hopeful.
I assume they'll likely work with you if you're truly out $30k, but legally, they may not have to do so (I'm a bit rusty on the standard Airpass contract policies, as I haven't reviewed mine in quite some time, but certainly all of these terms are well spelled out in your original agreement).
May 25, 2022, 11:23 pm
#830
Join Date: May 2022
Location: Dallas
Programs: AirPass, AA Advantage, Ex plat
Posts: 5
Nope. in the past I paid a fee and extended for 6 months depending on my travel plans and dollars left.
Air Pass did not send me an extension amendment, email or text. I did find a 03/ 2020 UATP statement showing recent travel of -$1657.90
and a -$28,617.17 "transfer from VT to NexGen". So, I surmise I'm in the new NexGen system going forward.
01/May/2020 statement had an entry "04/07/2020-JB-absorb due $636.93"
Statements stop being delivered October 4th, 2021, $27,000 balance remaining.?? No further communication from Air Pass/NexGen
The information above came from looking back at every statement I have. I wasn't on top of things however Air Pass/NexGen never contacted me. I would have extended and paid a fee or added additional money had I been informed my contract required renewal.
Air Pass did not send me an extension amendment, email or text. I did find a 03/ 2020 UATP statement showing recent travel of -$1657.90
and a -$28,617.17 "transfer from VT to NexGen". So, I surmise I'm in the new NexGen system going forward.
01/May/2020 statement had an entry "04/07/2020-JB-absorb due $636.93"
Statements stop being delivered October 4th, 2021, $27,000 balance remaining.?? No further communication from Air Pass/NexGen
The information above came from looking back at every statement I have. I wasn't on top of things however Air Pass/NexGen never contacted me. I would have extended and paid a fee or added additional money had I been informed my contract required renewal.
May 25, 2022, 11:30 pm
#831
Join Date: May 2022
Location: Dallas
Programs: AirPass, AA Advantage, Ex plat
Posts: 5
I always received notice of renewal, so I knew they weren't "automatic". Granted.
I had to pay an extension fee or add additional funds for another contract year. As to what the contract says, I'm sure it's not written in my favor.
I do not think Nexgen has the right to take $27,000 dollars without so prior notice.
I had to pay an extension fee or add additional funds for another contract year. As to what the contract says, I'm sure it's not written in my favor.
I do not think Nexgen has the right to take $27,000 dollars without so prior notice.
May 25, 2022, 11:30 pm
#832
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Nope. in the past I paid a fee and extended for 6 months depending on my travel plans and dollars left.
Air Pass did not send me an extension amendment, email or text. I did find a 03/ 2020 UATP statement showing recent travel of -$1657.90
and a -$28,617.17 "transfer from VT to NexGen". So, I surmise I'm in the new NexGen system going forward.
01/May/2020 statement had an entry "04/07/2020-JB-absorb due $636.93"
Statements stop being delivered October 4th, 2021, $27,000 balance remaining.?? No further communication from Air Pass/NexGen
The information above came from looking back at every statement I have. I wasn't on top of things however Air Pass/NexGen never contacted me. I would have extended and paid a fee or added additional money had I been informed my contract required renewal.
Air Pass did not send me an extension amendment, email or text. I did find a 03/ 2020 UATP statement showing recent travel of -$1657.90
and a -$28,617.17 "transfer from VT to NexGen". So, I surmise I'm in the new NexGen system going forward.
01/May/2020 statement had an entry "04/07/2020-JB-absorb due $636.93"
Statements stop being delivered October 4th, 2021, $27,000 balance remaining.?? No further communication from Air Pass/NexGen
The information above came from looking back at every statement I have. I wasn't on top of things however Air Pass/NexGen never contacted me. I would have extended and paid a fee or added additional money had I been informed my contract required renewal.
Not following this well, but sounds like your extended contract expired October 2021, and you failed to reach out and extend it. So now it sounds like you’re at the mercy of their goodwill. They’re not under an obligation to inform you it was going to expire.
That said, I do think they’ll work with you to a degree, given the $27K balance.
May 25, 2022, 11:32 pm
#833
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
I always received notice of renewal, so I knew they weren't "automatic". Granted.
I had to pay an extension fee or add additional funds for another contract year. As to what the contract says, I'm sure it's not written in my favor.
I do not think Nexgen has the right to take $27,000 dollars without so prior notice.
I had to pay an extension fee or add additional funds for another contract year. As to what the contract says, I'm sure it's not written in my favor.
I do not think Nexgen has the right to take $27,000 dollars without so prior notice.
May 25, 2022, 11:46 pm
#835
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Jun 5, 2022, 7:31 pm
#836
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,722
Anyone else having issues making AirPass bookings recently? I successfully made a couple today and now repeatedly get the below error message, despite having sufficient funds in the account.
Unable to continue with AirPass booking
Please log in to the AirPass account or contact your travel manager.
Jun 5, 2022, 7:41 pm
#837
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Anyone else having issues making AirPass bookings recently? I successfully made a couple today and now repeatedly get the below error message, despite having sufficient funds in the account.
Unable to continue with AirPass booking
Please log in to the AirPass account or contact your travel manager.I’d call Airpass CS if I were you.
Jun 20, 2022, 2:09 pm
#839
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Has anyone seen the "new" interface offer a BA metal flight? For instance, if I search JFK-MAD, I get IB metal (AA code), and if I search JFK-HEL, I get AY metal (AA code.) Why don't I get BA metal options when searching JFK-LHR?
Jun 22, 2022, 1:34 pm
#840
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Have they figured out how to apply SWUs to Nexgen tickets yet? When it first launched, they couldn't, because Nexgen tickets can't be "changed" (only refunded and repurchased), but that can't be the final outcome, right? Basically, looking to buy J and upgrade to F on JFK-LAX, to use one of my soon-expiring SWUs.