Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AirPass Prepaid Travel (ne AAirpass, not Lifetime Airpass) Master Thread

Old Dec 1, 2015, 8:52 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Shawn02139
American Airlines AirPass PrePaid Travel

NOTE: The program is Airpass; no longer named "AAirpass"
Link to AirPass front page

Link to aa.com AirPass contact and links page.

Prepaid, Unrestricted Air Travel at a Fixed Rate

As an AirPass member, you wont have to search for fares or pay extra for last-minute trips. Your airfare is pre-paid at a fixed rate and your account is ready when you need to travel to any of the more than 350 destinations in the combined American Airlines and US Airways network.
AirPass offers significant savings on fares (as well as guaranteed last seat availability) for flyers who know they will fly a lot but find themselves buying expensive last minute walk-up level fares.

AirPass, depending on level of purchase, includes status and may include up to Executive Platinum status and Admirals Club membership, or even Concierge Key, which includes both.

AirPass members get a courtesy drink and a snack if they're traveling in Coach, much as Executive Platinums do; unlike Executive Platinums, their traveling companion does also.

14 Jan 2016 jmappleby said: "...they take credit via wire transfer at $10k (Gold), $20k (Platinum), $30k (EP). Concierge Key is available for $50k individual spend or $75k team spend."
AirPass can be for different classes of service, and except for "PlanAAhead Economy", book into Y, J or F classes (and in 2016 will earn AA Elite Qualifying Miles at Y, J or F levels) and for Economy AirPass flyers offers "instant upgrade" fares that book into A for First or D for Business. These may not be available on all routes, however, and the legal routes may change during your contract.

Contact AirPass

AirPass Customer Service
800-433-6355
817-931-9029 - Fax

Monday - Friday
8 a.m. - 5 p.m. (CT)

Send us a letter
FedEX / UPS / Overnight mail
American Airlines
AirPass Customer Service
4255 Amon Carter Blvd.
MD 4106
Fort Worth, TX 76155

U.S mail
American Airlines, Inc.
AirPass Customer Service
P.O. Box 619616
MD 4106
DFW Airport, TX 75261-9616
You can get indicative pricing here: https://airpass.aa.com/vt-customer/c...ervations.html
The best deal seems to be the -UP fares, where you pay the standard economy, but book a confirmed seat into business
Print Wikipost

AirPass Prepaid Travel (ne AAirpass, not Lifetime Airpass) Master Thread

Old May 25, 2022, 4:51 pm
  #826  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by roberttonti
Has anyone experienced their AA Airpass account closing without their knowledge or notice ?
Yikes. No, I have not. How much $ did you have in your balance? I'd call Airpass CS ASAP.
rtontdal likes this.
BlooJoo is offline  
Old May 25, 2022, 5:00 pm
  #827  
 
Join Date: May 2022
Location: Dallas
Programs: AirPass, AA Advantage, Ex plat
Posts: 5
I renewed in Dec 2019 for a year with $30,000.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??

They say we are working on it?? Working on what?? Scary but I'm hopeful.
rtontdal is offline  
Old May 25, 2022, 9:20 pm
  #828  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by rtontdal
I renewed in Dec 2019 for a year with $30,000.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??

They say we are working on it?? Working on what?? Scary but I'm hopeful.
Am I missing the part where you extended the contract under the COVID allowances?
metallo and rtontdal like this.
BlooJoo is offline  
Old May 25, 2022, 9:34 pm
  #829  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
Originally Posted by rtontdal
I renewed in Dec 2019 for a year with $30,000.
Covid shuts everything down March 15th 2020.
Contract was in place until Dec 13th 2020.
I was even asked to participate in the AirPass beta test March 5, 2020.
I did not travel much in 2020 or 2021. called recently "can't find your account" Huh??

They say we are working on it?? Working on what?? Scary but I'm hopeful.
Originally Posted by BlooJoo
Am I missing the part where you extended the contract under the COVID allowances?
I would assume that, without you and AA reaching a mutual agreement to extend the contract due to the pandemic, your contract likely expired, as originally written. Airpass was quite generous with such extensions last year, but you had to request them -- they weren't automatic. I was offered up to 12 months, if desired, although I didn't need that much time to exhaust the original funds!

I assume they'll likely work with you if you're truly out $30k, but legally, they may not have to do so (I'm a bit rusty on the standard Airpass contract policies, as I haven't reviewed mine in quite some time, but certainly all of these terms are well spelled out in your original agreement).
rtontdal likes this.
metallo is offline  
Old May 25, 2022, 11:23 pm
  #830  
 
Join Date: May 2022
Location: Dallas
Programs: AirPass, AA Advantage, Ex plat
Posts: 5
Nope. in the past I paid a fee and extended for 6 months depending on my travel plans and dollars left.
Air Pass did not send me an extension amendment, email or text. I did find a 03/ 2020 UATP statement showing recent travel of -$1657.90
and a -$28,617.17 "transfer from VT to NexGen". So, I surmise I'm in the new NexGen system going forward.

01/May/2020 statement had an entry "04/07/2020-JB-absorb due $636.93"

Statements stop being delivered October 4th, 2021, $27,000 balance remaining.?? No further communication from Air Pass/NexGen
The information above came from looking back at every statement I have. I wasn't on top of things however Air Pass/NexGen never contacted me. I would have extended and paid a fee or added additional money had I been informed my contract required renewal.
rtontdal is offline  
Old May 25, 2022, 11:30 pm
  #831  
 
Join Date: May 2022
Location: Dallas
Programs: AirPass, AA Advantage, Ex plat
Posts: 5
I always received notice of renewal, so I knew they weren't "automatic". Granted.
I had to pay an extension fee or add additional funds for another contract year. As to what the contract says, I'm sure it's not written in my favor.

I do not think Nexgen has the right to take $27,000 dollars without so prior notice.
rtontdal is offline  
Old May 25, 2022, 11:30 pm
  #832  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by rtontdal
Nope. in the past I paid a fee and extended for 6 months depending on my travel plans and dollars left.
Air Pass did not send me an extension amendment, email or text. I did find a 03/ 2020 UATP statement showing recent travel of -$1657.90
and a -$28,617.17 "transfer from VT to NexGen". So, I surmise I'm in the new NexGen system going forward.

01/May/2020 statement had an entry "04/07/2020-JB-absorb due $636.93"

Statements stop being delivered October 4th, 2021, $27,000 balance remaining.?? No further communication from Air Pass/NexGen
The information above came from looking back at every statement I have. I wasn't on top of things however Air Pass/NexGen never contacted me. I would have extended and paid a fee or added additional money had I been informed my contract required renewal.
When you last extended it, what was the new expiration date?

Not following this well, but sounds like your extended contract expired October 2021, and you failed to reach out and extend it. So now it sounds like youre at the mercy of their goodwill. Theyre not under an obligation to inform you it was going to expire.

That said, I do think theyll work with you to a degree, given the $27K balance.
rtontdal likes this.
BlooJoo is offline  
Old May 25, 2022, 11:32 pm
  #833  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by rtontdal
I always received notice of renewal, so I knew they weren't "automatic". Granted.
I had to pay an extension fee or add additional funds for another contract year. As to what the contract says, I'm sure it's not written in my favor.

I do not think Nexgen has the right to take $27,000 dollars without so prior notice.
My bet is when they transferred to Nexgen, they forgot to add reminder emails. But I also bet the contract is written such that they dont have to inform you. I mean really, $30K is a lot of money to simply forget about.
rtontdal likes this.
BlooJoo is offline  
Old May 25, 2022, 11:32 pm
  #834  
 
Join Date: May 2022
Location: Dallas
Programs: AirPass, AA Advantage, Ex plat
Posts: 5
Never heard of the Covid extension allowance. makes sense of course as nobody was flying for a good part of 2020
rtontdal is offline  
Old May 25, 2022, 11:46 pm
  #835  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by rtontdal
Never heard of the Covid extension allowance. makes sense of course as nobody was flying for a good part of 2020
OK 🤷‍♂️
It seems like you really didnt worry too much about your $30K sitting in AAs bank account.
metallo likes this.
BlooJoo is offline  
Old Jun 5, 2022, 7:31 pm
  #836  
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,717
Anyone else having issues making AirPass bookings recently? I successfully made a couple today and now repeatedly get the below error message, despite having sufficient funds in the account.

Unable to continue with AirPass booking

Please log in to the AirPass account or contact your travel manager.
tismfu is offline  
Old Jun 5, 2022, 7:41 pm
  #837  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by tismfu
Anyone else having issues making AirPass bookings recently? I successfully made a couple today and now repeatedly get the below error message, despite having sufficient funds in the account.

Unable to continue with AirPass booking

Please log in to the AirPass account or contact your travel manager.
Not here. Ive made about 30 bookings and refunded 20 in the last two weeks. My only issues have been the standard AA.com crap thats been going on of late. Not this error. I havent booked any today though, but yesterday three if so successfully.

Id call Airpass CS if I were you.
tismfu likes this.
BlooJoo is offline  
Old Jun 11, 2022, 7:27 pm
  #838  
 
Join Date: Jul 2014
Programs: AA Ck, Delta DM, Marriott ambassador , Hertz President, National EE, Hilton Diamond ,
Posts: 132
Nope. Ive been booking each week with no issues. Ive also been canceling a ton too
scott56 is offline  
Old Jun 20, 2022, 2:09 pm
  #839  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Has anyone seen the "new" interface offer a BA metal flight? For instance, if I search JFK-MAD, I get IB metal (AA code), and if I search JFK-HEL, I get AY metal (AA code.) Why don't I get BA metal options when searching JFK-LHR?
BlooJoo is offline  
Old Jun 22, 2022, 1:34 pm
  #840  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Have they figured out how to apply SWUs to Nexgen tickets yet? When it first launched, they couldn't, because Nexgen tickets can't be "changed" (only refunded and repurchased), but that can't be the final outcome, right? Basically, looking to buy J and upgrade to F on JFK-LAX, to use one of my soon-expiring SWUs.
BlooJoo is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.