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Note update - 2016 June 10
EU clarification on EC261/2004 http://ec.europa.eu/transport/themes...16)3502_en.pdf Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91. AA email address for EC 261 claims: [email protected] Code:
The regulation applies to any passenger: Code:
- departing from an EU member state, or travelling to an EU member state NOTE: Heretofore, the ruling only applied to flights leaving Europe on all airlines, or flights from anywhere to Europe, on European airlines. Most recently (July 2019), a new European Court of Justice ruling commands that even flights which connect to non-EU airlines, but were booked as one ticket from the EU must be compensated. (link to article on godsavethepoints.com) Link to EC 261/2004 text in several languages. Link to language (English) Adobe Portable Document Format (PDF) of EC 261/2004 Link to description by Air Passenger Rights a "multilingual consumer website explaining the rights of air passengers in the European Union." Link to contact details of EC 261/2004 enforcement bodies Link to English language EC 261/2004 compliaint form PDF Email for EC claims at AA.com: [email protected] (verified Aug 2016, can take 4 weeks for a reply) Link to BAEC Forum lengthy EC261/2004 thread. Link to thisismoney.co.uk article explaining EC261/2004. Link to travel sort.com blog on recovering EC261/2004 compensation from American Airlines. Previous posts from this thread have been archived to ARCHIVE: EC261 / EC 261/2004 complaints, compensation and AA (master thread) “Despite all this, expect airlines to give you a hard time with your claim. File a claim on your own, but if you find yourself stonewalled or denied unfairly, enlisting a firm like AirHelp or Bott & Co can be huge, since they fight the case for you, in exchange for a 25% cut of the recovered cash. A 75% chunk of something is better than 100% of nothing.” (godsavethepoints.com) Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the http://www.flyertalk.com/forum/image...ns/printer.gif (lower right wiki corner) |
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