Full and various changes in terms & conditions, legal language eff 08 APR 14
Apr 8, 2014, 2:40 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Mar 1999
Posts: 12,097
Full and various changes in terms & conditions, legal language eff 08 APR 14
Customer Service Plan
Before:
Now:
The effective date of the plan has not changed (it still says "effective Feb. 3, 2012", even though the language effective then was different).
Optional Service Charges
Before:
You can claim an AAnytimeŽ award for travel whenever you like - no travel embargo dates, restrictions - as long as the flight is not sold out.
You can claim an AAnytimeŽ award for any seat on any flight, with no blackout dates.
Optional Service Charges
- Multiple increases in baggage fees, as discussed in http://www.flyertalk.com/forum/ameri...pr-2014-a.html.
- Change in oversized baggage exception for U.K.: it used to be that baggage measuring more than 80 in/204 cm would not be accepted as checked baggage, but the new measurements are laxer at 126 in/320 cm.
- Unaccompanied Minor fees not only increased 50% from $200 on a round-trip basis to $300, but now have an ominous "Fees subject to change" in the note column. I don't understand why they would call out this particular charge given that the entire enormous number of "optional service charges" are subject to change.
- Transaction processing charge for buying miles increases from $30-$35 per transaction to $30-$40.
- Ticketing fees for issuing ticket now contain the disclaimer "Ticketing fees vary by country".
Apr 9, 2014, 9:36 am
#2
FlyerTalk Evangelist
Original Poster
Join Date: Mar 1999
Posts: 12,097
The International General Rules were updated as well.
Rule 0105 (Acceptance of Pets and Animals), Rule 0115 (Baggage Regulations - Applicable within Area 1), and Rule 0116 (Baggage Regulations - Applicable between Points in Area 1 and Points in Areas 2/3 Only) were merged into a single Rule 0116 (Baggage Regulations) and extensively rewritten.
The new rule for sure incorporates the increase in check-in time requirement (to 60 minutes) and all of the fee increases, but the rewrite is so complete and the rule so long that I would almost expect for some hidden and unannounced changes to be lurking in there, based on previous behavior.
Rule 0025 was updated with the 50% increase in the unaccompanied minor fee
Rule 0105 (Acceptance of Pets and Animals), Rule 0115 (Baggage Regulations - Applicable within Area 1), and Rule 0116 (Baggage Regulations - Applicable between Points in Area 1 and Points in Areas 2/3 Only) were merged into a single Rule 0116 (Baggage Regulations) and extensively rewritten.
The new rule for sure incorporates the increase in check-in time requirement (to 60 minutes) and all of the fee increases, but the rewrite is so complete and the rule so long that I would almost expect for some hidden and unannounced changes to be lurking in there, based on previous behavior.
Rule 0025 was updated with the 50% increase in the unaccompanied minor fee