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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Airlines | AAdvantage (Pre-Consolidation with USAir) (https://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation-usair-445/)
-   -   'Easy' EXP upgrades no longer so easy (https://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation-usair/1460280-easy-exp-upgrades-no-longer-so-easy.html)

supergrandslam Apr 25, 2013 4:24 pm
Originally Posted by AAExPlat (Post 20652809)
If it was a system glitch, it was probably so random that it isn't worth AA's time to find out. If it was a manual intervention of the shenanigans kind (the theory I lean towards btw/fwiw) then they'll never want to admit it. Either way, I will never find out...
Thanks for updates.
There may be another similar glitch reported in this thread(post #91).
So it may be worth pursuing how this happened.

As your flight was specified(AA1651 on April 25th), I hope some impartial people who can access AA system may find out what happened.

LINDEGR Apr 25, 2013 5:00 pm
Originally Posted by Upgraded! (Post 20651584)
Ok, maybe "offensive" wasn't the right word. But in the post where I first saw the term/quoted it read something like: "I think it's so silly for companies to pay for F and those who book it are prima donnas and I will hold this view as long as my company refuses to pay for F".

You'd have to replace some "M's" with "F's" for it to become genuinely offensive ;).
LOL. I agree with with you then. My firm pays for the premium cabin if certain conditions are met and I am glad they do!

rich728 Apr 28, 2013 8:01 am
What I find to be happening less this year is a confirmed upgrade prior to the flight. I feel while they have seats upfront, AA is waiting till the last min to either sell them or get cash from people at the checkin kiosks for upgrades.

SFO777 Apr 28, 2013 8:06 am
Originally Posted by rich728 (Post 20664604)
I feel while they have seats upfront, AA is waiting till the last min to either sell them or get cash from people at the checkin kiosks for upgrades.
Have I missed something?
Since when has AA offered kiosk buy-ups on any flight where there are more elites waiting for an upgrade to clear than available seats.

LINDEGR Apr 28, 2013 8:37 am
Originally Posted by sfo777 (Post 20664620)
have i missed something?
Since when has aa offered kiosk buy-ups on any flight where there are more elites waiting for an upgrade to clear than available seats.

baseless speculation!

UA-NYC Apr 28, 2013 8:44 am
Originally Posted by SFO777 (Post 20664620)
Have I missed something?
Since when has AA offered kiosk buy-ups on any flight where there are more elites waiting for an upgrade to clear than available seats.
Poster probably thinking of UA, where's it's an ingrained part of an (ineffective) strategy?

VeniceDre Apr 28, 2013 5:30 pm
Just checked in for my return flight 699 ORD - LAX... Counter person - "Well Mr. XXXX you are #1 on the upgrade list but" - I cut her off and say "First Class is sold out"... and she laughs.

She agreed with what me and others have stated that AA has been pushing cheaper First Class tickets to sell out seats before upgrades as of late.

DOH!

sts603 Apr 28, 2013 8:29 pm
Originally Posted by VeniceDre (Post 20666757)
Just checked in for my return flight 699 ORD - LAX... Counter person - "Well Mr. XXXX you are #1 on the upgrade list but" - I cut her off and say "First Class is sold out"... and she laughs.

She agreed with what me and others have stated that AA has been pushing cheaper First Class tickets to sell out seats before upgrades as of late.

DOH!
Big difference between kiosk upgrades which are set at 45 dollars per 500 miles and trying to maximize F revenue with actual F ticket sales.

Upgraded! Apr 28, 2013 8:32 pm
Originally Posted by VeniceDre (Post 20666757)
Just checked in for my return flight 699 ORD - LAX... Counter person - "Well Mr. XXXX you are #1 on the upgrade list but" - I cut her off and say "First Class is sold out"... and she laughs.

She agreed with what me and others have stated that AA has been pushing cheaper First Class tickets to sell out seats before upgrades as of late.

DOH!
Originally Posted by sts603 (Post 20667343)
Big difference between kiosk upgrades which are set at 45 dollars per 500 miles and trying to maximize F revenue with actual F ticket sales.
I think that post was in reference to the cheap P fares which have been around for the last year or so and make F available on every continental US route other than JFK-SFO/LAX for under $1k rather than LFBU. In theory, the LFBU shouldn't be made available until upgrades have cleared but doesn't seem like it always works that way.

moman Apr 28, 2013 10:31 pm
Originally Posted by VeniceDre (Post 20666757)
Just checked in for my return flight 699 ORD - LAX... Counter person - "Well Mr. XXXX you are #1 on the upgrade list but" - I cut her off and say "First Class is sold out"... and she laughs.

She agreed with what me and others have stated that AA has been pushing cheaper First Class tickets to sell out seats before upgrades as of late.

DOH!
Call customer relations and let them know. The person I spoke with mentioned that they have been receiving a lot of calls regarding this subject.

I just booked 15k worth of travel and not a dime on AA due to this issue.

SFO777 Apr 28, 2013 10:41 pm
Originally Posted by moman (Post 20667800)
Call customer relations and let them know. The person I spoke with mentioned that they have been receiving a lot of calls regarding this subject.
I just booked 15k worth of travel and not a dime on AA due to this issue.
Oh puleeze. Many of us are still at or near 100% on upgrades. AA may offer reasonably priced F fares but they do not displace elites with last day kiosk upgrades. If you want to fly First, manage your travels better or buy an F ticket.

dayone Apr 28, 2013 10:42 pm
Originally Posted by moman (Post 20667800)
Call customer relations and let them know. The person I spoke with mentioned that they have been receiving a lot of calls regarding this subject.

I just booked 15k worth of travel and not a dime on AA due to this issue.
What, exactly, would be the basis of the complaint to CS?

moman Apr 28, 2013 10:49 pm
Originally Posted by dayone (Post 20667834)
What, exactly, would be the basis of the complaint to CS?
Lack of complimentary upgrades for EXP.

Originally Posted by SFO777 (Post 20667832)
Oh puleeze. Many of us are still at or near 100% on upgrades. AA may offer reasonably priced F fares but they do not displace elites with last day kiosk upgrades. If you want to fly First, manage your travels better or buy an F ticket.
And this is exactly why I won't reply in this thread anymore. It obvious buying F is the only guarantee.

SFO777 Apr 28, 2013 10:53 pm
Originally Posted by moman (Post 20667853)
Lack of complimentary upgrades for EXP.
And this is exactly why I won't reply in this thread anymore. It obvious buying F is the only guarantee.
But, but, but I thought you had already taken your $15K elsewhere. :D

tom911 Apr 28, 2013 11:15 pm
Originally Posted by moman (Post 20667800)

I just booked 15k worth of travel and not a dime on AA due to this issue.
Did you book on a carrier that is going to guarantee you an upgrade to F even if they sell out the F cabin? We all have misses on upgrades but I'd need a lot more than that to walk away from my EXP status. Who is your backup carrier to AA?


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