AS Launches First-Ever Flight Subscription Service (Flight Pass) in CA, AZ, NV and UT
Apr 10, 2022, 4:16 am
#166
Join Date: Dec 2016
Location: LAX
Programs: MVP100K, A-list, Marriott/IHG Plat, CHP525 Ticket Plat, CHP Solo Carpool 100K, Costco EXP, Tinder 1K
Posts: 820
Anyone have idea whether they let you change co-terminals? Although the flight pass terms and conditions said co-terminals changes are not allowed, they do allow SDC. And for SDC rules, west coast co-terminals are allowed (LA5, SF3). So can I book LAX-SJC using flight pass (when all SFO flights are premium) and then SDC to LAX-SFO?
Apr 10, 2022, 7:55 am
#167
Join Date: Mar 2007
Posts: 4,969
Anyone have idea whether they let you change co-terminals? Although the flight pass terms and conditions said co-terminals changes are not allowed, they do allow SDC. And for SDC rules, west coast co-terminals are allowed (LA5, SF3). So can I book LAX-SJC using flight pass (when all SFO flights are premium) and then SDC to LAX-SFO?
Apr 11, 2022, 3:37 pm
#168
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
I stated above my business partner bought into this program to "commute" from PSP - SFO/OAK (whatever works) and back twice a week. From what she has told me so far so good. She was getting hammered by crazy fares into (and out)) of PSP for the last year but this has been a bit of a live saver for her. I would add that I fully understand the limitation of the program and it isn't for me for multiple reasons.
Apr 11, 2022, 7:41 pm
#169
Join Date: Dec 2016
Location: LAX
Programs: MVP100K, A-list, Marriott/IHG Plat, CHP525 Ticket Plat, CHP Solo Carpool 100K, Costco EXP, Tinder 1K
Posts: 820
I stated above my business partner bought into this program to "commute" from PSP - SFO/OAK (whatever works) and back twice a week. From what she has told me so far so good. She was getting hammered by crazy fares into (and out)) of PSP for the last year but this has been a bit of a live saver for her. I would add that I fully understand the limitation of the program and it isn't for me for multiple reasons.
Apr 19, 2022, 12:13 pm
#170
Join Date: Apr 2019
Location: LAX/ONT
Programs: AS 100K, Hilton Diamond, IHG Plat, Marriott G, Hertz PC, Avis PC
Posts: 518
With airfares insanely high, I take a second look at the service, so LAX-SFO basically $50+$15 ~= $65, looking at the cash price it makes sense. But men, look at those premiums.
I checked someday, like SFO-LAX on 5/27, ALL flights have a premium. I mean, there are 11 flights, at least there should be 1 flight included in the subscription.
I checked someday, like SFO-LAX on 5/27, ALL flights have a premium. I mean, there are 11 flights, at least there should be 1 flight included in the subscription.
Apr 19, 2022, 12:18 pm
#171
Join Date: Feb 2021
Location: San Francisco
Programs: Alaska MVP Gold 100K, Hyatt Globalist, and Marriott Titanium Member
Posts: 266
With airfares insanely high, I take a second look at the service, so LAX-SFO basically $50+$15 ~= $65, looking at the cash price it makes sense. But men, look at those premiums.
I checked someday, like SFO-LAX on 5/27, ALL flights have a premium. I mean, there are 11 flights, at least there should be 1 flight included in the subscription.
I checked someday, like SFO-LAX on 5/27, ALL flights have a premium. I mean, there are 11 flights, at least there should be 1 flight included in the subscription.
Apr 19, 2022, 1:05 pm
#172
Join Date: Dec 2021
Posts: 28
With airfares insanely high, I take a second look at the service, so LAX-SFO basically $50+$15 ~= $65, looking at the cash price it makes sense. But men, look at those premiums.
I checked someday, like SFO-LAX on 5/27, ALL flights have a premium. I mean, there are 11 flights, at least there should be 1 flight included in the subscription.
I checked someday, like SFO-LAX on 5/27, ALL flights have a premium. I mean, there are 11 flights, at least there should be 1 flight included in the subscription.
Not to make excuses for AS but 5/27 is one of the peak travel days of the year. So if they were going to slap a Premium surcharge on flights that would be the day I expect.
Waiting for the first DOT complaint to hit until they are more transparent on how this all works.
May 10, 2022, 12:13 pm
#173
Join Date: Jul 2018
Posts: 87
This never got a reply. Does anyone know the answer? Moving to LA and considering this pass, but only if I can credit miles to AA and still get my Ex Plat benefits flying AS? Do we have to login with our Mileage Plan accounts to redeem these flights? Can we swap out FF info on booking page?
May 10, 2022, 1:03 pm
#174
Join Date: Apr 2019
Location: LAX/ONT
Programs: AS 100K, Hilton Diamond, IHG Plat, Marriott G, Hertz PC, Avis PC
Posts: 518
Horrible Customer Service
This never got a reply. Does anyone know the answer? Moving to LA and considering this pass, but only if I can credit miles to AA and still get my Ex Plat benefits flying AS? Do we have to login with our Mileage Plan accounts to redeem these flights? Can we swap out FF info on booking page?
Other than that, I do want to vent about their customer service.
So, I want to make a change to an existing reservation. First of all, that 888 number always has a wait, 10 - 30 minutes. Once picked up or get a callback, there is an operator to triage calls. Once she confirms it is a flight pass reservation, 'oh, this is a flight pass reservation, let me transfer you'. Duh, of course, I'll call regular elite line for my regular reservation. Then another 10-30 minutes wait.
Transcript, summarized.
Agent 1: oh, to change it, you need to pay up. I can't do that.
Me: ok, how much is the extra? ( I know there won't be any because the new flight shows 'included' on the website.
Agent 1: let me check. (10 minutes hold). Oh, there is no extra, I can do that.
A little back and forth, but it worked.
Another call, I want to change another one. Went through the triage call, and mistakenly transferred me to regular reservations, then I got transferred back. and about 40 minutes total wait.
Agent 2: This is xx from Boise. You can't make a change because there is no class of service available. (she's lying, I can see the website shows included)
Me: I can see the website shows included. And I just called and did the change.
Agent 2 (She suddenly lost it and started yelling and educating me): You can't do that, that's now allowed. There is no class of service available, the website is wrong, and it is out of date. (What the previous agent did) That's not what the manual said, I need to cancel your reservation, and you need to apply for the flight credit back to your account. After 48 hours, you need to book again.
Me: (..., never had an agent this rude in many years, other airlines agent may sound cold or machinery, but never rude): whatever, I'll keep everything as it is.
HUCA:
Agent 3 (Which I think it is still agent 2 because the triage lady even recognized my voice and remembered my reservation): (Much calmer voice, sounded normal this time): If you want to make a change, you need to cancel and apply for the credit back, which takes 48 hours. Only when the travel is imminent, you can call again. At that time, I will apply for a special discount code and apply that to your reservation. But that's only for travel which is imminent.
me: fine, bye.
Conclusion:
It seems that the phone number is operated by a tiny group of people, which is an operator to triage calls. After the triage, there are only a few people working on flight pass reservations, so the wait can be very long. The cancel and wait 48 hours thing are very inconvenient.
May 10, 2022, 1:24 pm
#175
Join Date: Dec 2016
Location: LAX
Programs: MVP100K, A-list, Marriott/IHG Plat, CHP525 Ticket Plat, CHP Solo Carpool 100K, Costco EXP, Tinder 1K
Posts: 820
The booking is made on a separate website, where you need to create a new account. As far as changing to Advantage number, not sure about that.
Other than that, I do want to vent about their customer service.
So, I want to make a change to an existing reservation. First of all, that 888 number always has a wait, 10 - 30 minutes. Once picked up or get a callback, there is an operator to triage calls. Once she confirms it is a flight pass reservation, 'oh, this is a flight pass reservation, let me transfer you'. Duh, of course, I'll call regular elite line for my regular reservation. Then another 10-30 minutes wait.
Transcript, summarized.
Agent 1: oh, to change it, you need to pay up. I can't do that.
Me: ok, how much is the extra? ( I know there won't be any because the new flight shows 'included' on the website.
Agent 1: let me check. (10 minutes hold). Oh, there is no extra, I can do that.
A little back and forth, but it worked.
Another call, I want to change another one. Went through the triage call, and mistakenly transferred me to regular reservations, then I got transferred back. and about 40 minutes total wait.
Agent 2: This is xx from Boise. You can't make a change because there is no class of service available. (she's lying, I can see the website shows included)
Me: I can see the website shows included. And I just called and did the change.
Agent 2 (She suddenly lost it and started yelling and educating me): You can't do that, that's now allowed. There is no class of service available, the website is wrong, and it is out of date. (What the previous agent did) That's not what the manual said, I need to cancel your reservation, and you need to apply for the flight credit back to your account. After 48 hours, you need to book again.
Me: (..., never had an agent this rude in many years, other airlines agent may sound cold or machinery, but never rude): whatever, I'll keep everything as it is.
HUCA:
Agent 3 (Which I think it is still agent 2 because the triage lady even recognized my voice and remembered my reservation): (Much calmer voice, sounded normal this time): If you want to make a change, you need to cancel and apply for the credit back, which takes 48 hours. Only when the travel is imminent, you can call again. At that time, I will apply for a special discount code and apply that to your reservation. But that's only for travel which is imminent.
me: fine, bye.
Conclusion:
It seems that the phone number is operated by a tiny group of people, which is an operator to triage calls. After the triage, there are only a few people working on flight pass reservations, so the wait can be very long. The cancel and wait 48 hours thing are very inconvenient.
Other than that, I do want to vent about their customer service.
So, I want to make a change to an existing reservation. First of all, that 888 number always has a wait, 10 - 30 minutes. Once picked up or get a callback, there is an operator to triage calls. Once she confirms it is a flight pass reservation, 'oh, this is a flight pass reservation, let me transfer you'. Duh, of course, I'll call regular elite line for my regular reservation. Then another 10-30 minutes wait.
Transcript, summarized.
Agent 1: oh, to change it, you need to pay up. I can't do that.
Me: ok, how much is the extra? ( I know there won't be any because the new flight shows 'included' on the website.
Agent 1: let me check. (10 minutes hold). Oh, there is no extra, I can do that.
A little back and forth, but it worked.
Another call, I want to change another one. Went through the triage call, and mistakenly transferred me to regular reservations, then I got transferred back. and about 40 minutes total wait.
Agent 2: This is xx from Boise. You can't make a change because there is no class of service available. (she's lying, I can see the website shows included)
Me: I can see the website shows included. And I just called and did the change.
Agent 2 (She suddenly lost it and started yelling and educating me): You can't do that, that's now allowed. There is no class of service available, the website is wrong, and it is out of date. (What the previous agent did) That's not what the manual said, I need to cancel your reservation, and you need to apply for the flight credit back to your account. After 48 hours, you need to book again.
Me: (..., never had an agent this rude in many years, other airlines agent may sound cold or machinery, but never rude): whatever, I'll keep everything as it is.
HUCA:
Agent 3 (Which I think it is still agent 2 because the triage lady even recognized my voice and remembered my reservation): (Much calmer voice, sounded normal this time): If you want to make a change, you need to cancel and apply for the credit back, which takes 48 hours. Only when the travel is imminent, you can call again. At that time, I will apply for a special discount code and apply that to your reservation. But that's only for travel which is imminent.
me: fine, bye.
Conclusion:
It seems that the phone number is operated by a tiny group of people, which is an operator to triage calls. After the triage, there are only a few people working on flight pass reservations, so the wait can be very long. The cancel and wait 48 hours thing are very inconvenient.
Have you done SDC on flight pass? If so, could you do it directly on the app? For co-terminals changes, did you the 888 flight pass number or regular reservation?
May 10, 2022, 3:22 pm
#176
Join Date: Apr 2019
Location: LAX/ONT
Programs: AS 100K, Hilton Diamond, IHG Plat, Marriott G, Hertz PC, Avis PC
Posts: 518
May 10, 2022, 6:00 pm
#177
Join Date: Mar 2007
Posts: 4,969
Word of caution that it doesnt always work well. Errors out many times, I think mostly due to upgrades (including PC a time of booking) but couldn't confirm this. If you call flightpass they have no idea whats going on, if you call regular customer service they will point you back to flightpass. Your experience with them is spot on, basically not many agents and they often will just tell you to cancel and rebook - ummm that doesnt work for SDC haha.
May 27, 2022, 6:39 pm
#178
Join Date: Apr 2019
Location: LAX/ONT
Programs: AS 100K, Hilton Diamond, IHG Plat, Marriott G, Hertz PC, Avis PC
Posts: 518
So I have my first experience of SDC on a flight pass reservation. I was upgraded at T4 for my original outbound. A few screenshots from the website. One note is once you are on your new flight, you need to manually request an upgrade again. Once I have done that, because there is U space open, I got upgraded within a minute or two on my new flight. Both of my original inbound and outbound are in S fare class.
Step 1, choose another flight
Step two, go back to your trip detail, go to complimentary upgrades
Final step, refresh until U opens.
Step 1, choose another flight
Step two, go back to your trip detail, go to complimentary upgrades
Final step, refresh until U opens.
Aug 3, 2022, 6:58 pm
#179
Join Date: Apr 2019
Location: LAX/ONT
Programs: AS 100K, Hilton Diamond, IHG Plat, Marriott G, Hertz PC, Avis PC
Posts: 518
They quietly removed the LAX-RNO. Actually, AS canceled the entire route after labor day, and the flight pass simply updates that in their new route map. However, if you joined recently, you can still book this route before it's gone. Not sure if this is a seasonal thing or if they stop service to RNO. This route was still available for Oct/Nov etc around two weeks ago.
Aug 26, 2022, 10:06 am
#180
Join Date: Sep 2015
Location: SFO
Posts: 3,881
I'm considering this after my F9 100k status expires at the end of the year. I intend to utilize it for my trips to LAS every other month or so. And thinking about parlaying F9 status with a AS status match.
Visconti , would you do it again?
Visconti , would you do it again?