Delayed Flight says “On Time”

Old Mar 30, 2024, 10:58 pm
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,860
Just wanted to chime in that the APP no longer pulls from Sabre, its from a different system. If you use TripIt or anything tied to a GDS, you'll get the updates well ahead of the APP. This is also why the notifications for cancellations come across later in the APP & email.

Alaska & other airlines are abandoning their solid GDS/PSS platforms with 3rd party integrations where communications aren't nearly as fast or reliable.
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Old Apr 1, 2024, 5:16 pm
Join Date: Aug 2008
Location: Seattle
Programs: AS MVPG, Alaska Lounge, HHonors Silver, Bonvoy Gold, National Executive
Posts: 455
Originally Posted by vanillabean
I don’t know where to put this, but here it is.

ORD-SFO 597 March 29, 2024

Scheduled departure 5:50p
Actual departure 5:53p

Scheduled gate departure 5:50p
Actual gate departure 5:53p
Takeoff 6:28p

What I saw happening:
Scheduled departure 5:50p
Door closed 5:53p
Leaving gate 6:13p
Takeoff 6:32p
This goes to show that "Departure" happens when the door closes. Much like "Arrival" happens when the brakes are set at the gate. Everything else is determine to be part of the "flight."

Someone can correct me, but I think this also determines when the FAs and Pilots are actually getting paid. Door close to brakes being set.

My last trip to MCO, we pulled up and stopped at a gate that had a broken jet bridge. Since we had pulled up and parked, technically we had arrived and all the systems reflected that time. However, we actually had to be pushed back, then taxi around a bit while they moved the RON plane at the next working gate out of the way so we could park and actually deplane.
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