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Crediting Codeshare Flight Nuances

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Old Mar 14, 2019, 4:32 pm
  #1  
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Crediting Codeshare Flight Nuances

Hi everyone!

I had a question regarding crediting codeshare flights to Alaska Airlines.

I bought a flight on AA and from HKG to SFO, it was a codeshare AA operated by CX on booking class V, which earns 75% on AA but 50% on CX. However, I was told by airline representatives from AS that they base it off the operating carrier (CX) so I was awarded 50% of the miles from that flight.

However, looking at my boarding pass, it seems as if I flew on Y class of CX, which is 100% of miles. I gave AS a call about this and they told me that my receipt says V class so they are awarding at V class, despite what my boarding pass says.

I wanted to know if anyone has any experience or workarounds regarding this because another ~3.5k miles would be pretty useful. I am sure that sometimes booking classes from one airline don't exist in another so it's even possible to get 0% of miles flown.

Thank you so much!
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Old Mar 14, 2019, 4:35 pm
  #2  
 
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Originally Posted by caramelisyummu
Hi everyone!

I had a question regarding crediting codeshare flights to Alaska Airlines.

I bought a flight on AA and from HKG to SFO, it was a codeshare AA operated by CX on booking class V, which earns 75% on AA but 50% on CX. However, I was told by airline representatives from AS that they base it off the operating carrier (CX) so I was awarded 50% of the miles from that flight.

However, looking at my boarding pass, it seems as if I flew on Y class of CX, which is 100% of miles. I gave AS a call about this and they told me that my receipt says V class so they are awarding at V class, despite what my boarding pass says.

I wanted to know if anyone has any experience or workarounds regarding this because another ~3.5k miles would be pretty useful. I am sure that sometimes booking classes from one airline don't exist in another so it's even possible to get 0% of miles flown.

Thank you so much!
I suspect that “Y” on the boarding pass refers to the cabin, not the booking class. You should check your original receipts/itineraries from CX, if you still have access to them.
milypan is offline  
Old Mar 14, 2019, 4:54 pm
  #3  
 
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Originally Posted by caramelisyummu
Hi everyone!

I had a question regarding crediting codeshare flights to Alaska Airlines.

I bought a flight on AA and from HKG to SFO, it was a codeshare AA operated by CX on booking class V, which earns 75% on AA but 50% on CX. However, I was told by airline representatives from AS that they base it off the operating carrier (CX) so I was awarded 50% of the miles from that flight.

However, looking at my boarding pass, it seems as if I flew on Y class of CX, which is 100% of miles. I gave AS a call about this and they told me that my receipt says V class so they are awarding at V class, despite what my boarding pass says.

I wanted to know if anyone has any experience or workarounds regarding this because another ~3.5k miles would be pretty useful. I am sure that sometimes booking classes from one airline don't exist in another so it's even possible to get 0% of miles flown.

Thank you so much!
As you mention, the two carriers' fare buckets don't align 100%; some sort of mapping between fares exist, so AA R may very well correspond to a CX fare that isn't R, and AS should have some visibility into that underlying fare, similar to the way they're able to determine the underlying fares of upgrades. As an example, I had a BA-operated, AA-marketed segment a few years ago, in a bucket that then earned 100% according to the AA chart (when all AA economy fares did) but would've been 25% if it were that same designation on BA. Actual credit received was 50%. So I'd get in touch with AS customer service again.
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Old Mar 14, 2019, 5:44 pm
  #4  
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V fare would not map to full Y. AS goes off receipt so you may be out of luck. Many carriers just put the generic cabin designation vs actual booking class. Next time try to avoid the codeshare
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CDKing is offline  
Old Mar 14, 2019, 8:58 pm
  #5  
 
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I had the same thing with BA's PE. The boarding pass says "W" but the actual booking class is "T".
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Old Mar 15, 2019, 2:30 am
  #6  
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This is quite common with international carriers (especially in Asia) – the boarding pass will show something like Y/M (Main) for Economy, W for premium economy, J/C for Business, and F for First regardless of booking class.

You’d probably know if you booked a full Y fare because it would have been astronomically expensive relative to normal pricing on your route (for reference, I just checked a Y class fare on United for SFO-HKG in the summer and it’s $4600 round trip).
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Old Mar 18, 2019, 9:38 am
  #7  
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Ohhh I see! Thank you so much everyone for your advice
caramelisyummu is offline  
Old Mar 18, 2019, 10:08 am
  #8  
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apropos of nothing, I misread the thread title as "Crediting Code-Share Flight Nuisances" which it seems would have also been appropriate
CalanMan likes this.
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Old Apr 9, 2019, 6:37 pm
  #9  
 
Join Date: Apr 2019
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I'm not sure about codeshare flights!
cdempsey14 is offline  


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