AS Employee Discretion
Aug 8, 2019, 4:31 pm
#16
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
Maybe if you are GS? Otherwise, IME, they have a lot of discretion to make up bogus excuses as to why they can't help you with whatever your problem is.
Aug 8, 2019, 11:28 pm
#17
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
In contrast, as a 75k, I've begged AS agents 6-7 times over the past 2 years to be endorsed onto OAL, but have never succeeded. Lots of bad memories of 3AM arrivals back home or involuntary overnights, because their agents aren't empowered to endorse tickets apparently.
Aug 8, 2019, 11:49 pm
#18
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
Not my experience at all. For example, a TK*G (not a member of UA's program), I've been endorsed to OALs 13 times by UA during IRROPS in the past 2 years. Their agents are empowered to do what it takes to get customers to their destination on time.
In contrast, as a 75k, I've begged AS agents 6-7 times over the past 2 years to be endorsed onto OAL, but have never succeeded. Lots of bad memories of 3AM arrivals back home or involuntary overnights, because their agents aren't empowered to endorse tickets apparently.
In contrast, as a 75k, I've begged AS agents 6-7 times over the past 2 years to be endorsed onto OAL, but have never succeeded. Lots of bad memories of 3AM arrivals back home or involuntary overnights, because their agents aren't empowered to endorse tickets apparently.