Alaska Airlines flight diversion leads to a 30-hour nightmare for passengers
Aaska Airlines faced a furious reaction from outraged passengers Monday following a weekend transcontinental flight that turned into a 30-hour nightmare journey. Passengers boarded Alaska nonstop flight 1367 from Boston to Los Angeles on Saturday at 6 p.m., and waited almost two hours on the ground before takeoff in an uncomfortably hot cabin. Then just 90 minutes into the flight, they were diverted because of an electrical burning smell to Buffalo Niagara International Airport in New York. https://www.seattletimes.com/busines...or-passengers/ |
30 hours: Delay, unscheduled landing for safety issue, wait overnight for plane, return to BOS. Get on another flight.
The news says Alaska will do a "deep dive" and I am sure they will determine what can be better. |
Was astounded to see this story. This was supposed to be fixed by the new tarmac regs. I still don’t understand how people arriving on a domestic flight can be prohibited from leaving a US airport. Does TSA and Buffalo PD guard the airport exits? I gather maybe Alaska doesn’t have personnel at Buffalo but that is all the more reason that they need to have a sound plan in place when these emergency landings occur. Will be more interested to see what improvements are made than in the compensation (which I expect will increase from the initial offer of $1000 in funny money) |
Originally Posted by Boraxo
(Post 30625540)
Was astounded to see this story. This was supposed to be fixed by the new tarmac regs. I still don’t understand how people arriving on a domestic flight can be prohibited from leaving a US airport. Does TSA and Buffalo PD guard the airport exits? Numerous points throughout this story where AS, their employees, and their contract staff (unless something has changed, most BOS ground staff are contract) dropped the ball. |
I don't understand why people stayed at the airport. If this happened to me, I'd leave the airport, get a hotel room, get a good night's sleep, then call AS about getting me on a flight home.
Compensation for the room etc could be dealt with after the trip. |
Originally Posted by VegasGambler
(Post 30625591)
I don't understand why people stayed at the airport. If this happened to me, I'd leave the airport, get a hotel room, get a good night's sleep, then call AS about getting me on a flight home.
Compensation for the room etc could be dealt with after the trip. as mentioned, the big issue was the diversion to an airport where AS has no presence; the late arrival into BUF probably meant minimal airport staffing in terms of TSA and baggage service, and minimal concessions availability |
AS is going to need to work on East coast diversions. The problems at Buffalo are understandable, what is not understandable is flying them back to BOS and having them wait 12 hours there. |
[M]aintenance technicians traced the electrical burning smell to a malfunctioning fan used to cool the seat back entertainment system on the Airbus A320. On Monday, Alaska was flying the plane back to a maintenance base on the West Coast. |
Originally Posted by jsguyrus
(Post 30625656)
AS is going to need to work on East coast diversions. The problems at Buffalo are understandable, what is not understandable is flying them back to BOS and having them wait 12 hours there. |
https://cimg3.ibsrv.net/gimg/www.fly...f3976869d1.png
Too bad they couldn't make it to DTW or PIT... |
Originally Posted by jsguyrus
(Post 30625656)
The problems at Buffalo are understandable, what is not understandable is flying them back to BOS and having them wait 12 hours there.
|
Originally Posted by DrAlex
(Post 30625723)
https://cimg3.ibsrv.net/gimg/www.fly...f3976869d1.png
Too bad they couldn't make it to DTW or PIT... |
2 Attachment(s)
Originally Posted by dayone
(Post 30625692)
[M]aintenance technicians traced the electrical burning smell to a malfunctioning fan used to cool the seat back entertainment system on the Airbus A320. On Monday, Alaska was flying the plane back to a maintenance base on the West Coast. Didn't quite make it to the west coast. |
Originally Posted by Boraxo
(Post 30625540)
Was astounded to see this story. This was supposed to be fixed by the new tarmac regs. I still don’t understand how people arriving on a domestic flight can be prohibited from leaving a US airport. Does TSA and Buffalo PD guard the airport exits? I gather maybe Alaska doesn’t have personnel at Buffalo but that is all the more reason that they need to have a sound plan in place when these emergency landings occur. Will be more interested to see what improvements are made than in the compensation (which I expect will increase from the initial offer of $1000 in funny money) So I guess it is true flying Alaska from the East Coast can be a nightmare. |
Originally Posted by sltlyamusd
(Post 30625749)
Not excusing their handling of the situation, but regulations likely required diversion to the nearest suitable airport, hence BUF.
Originally Posted by rustykettel
(Post 30625766)
Didn't quite make it to the west coast.
it went BUF-JFK on Mon night and is currently scheduled JFK-LAX as AS1413 on Tue night
Originally Posted by s0ssos
(Post 30625776)
... So I guess it is true flying Alaska from the East Coast can be a nightmare.
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