Originally Posted by ffman999
(Post 29207305)
I regularly have this happen on partner awards. Most often the change is simply 5-30 min difference. A few times it’s been an hour or more. I’ve never had them call me. I do wish you could just click “accept” though rather than calling. I believe United allows this, as I seem to remember doing it. Or maybe it was Continental?
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Originally Posted by jinglish
(Post 29207079)
But if you check on your reservation and there's a change more significant than the app and site can let you handle on your own--it seems to me like slight time changes are fine, but not when flight numbers change too--you have no way of knowing if it's a ten-minute change or a more significant issue unless you either 1) call in and get it fixed or 2) try to recreate your itinerary on the AS site or Google Flights and figure out how big the change is... in the time it would've taken to just call.
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Originally Posted by channa
(Post 29208756)
I guess that's true. But I wouldn't want to call in on a bad change before knowing what the other options were first. Basically I don't like making a call without knowing the desired outcome first. :D
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Originally Posted by jinglish
(Post 29209038)
How are you going to research the other options before calling when you don't know the extent of the change? Look up all space-available alternatives for each segment, just in case that's the one that got nixed?
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Originally Posted by channa
(Post 29209599)
Usually you can see the partner PNR and see what's been auto-rebooked. If it's AS metal, you can usually figure out the issue since there are not that many flights.
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I just had this happen to me; I have an award flight for August 2018 that includes the final legs of NAN - SFO - SEA on Fiji Airways. FJ switched their NAN - SFO flight from being on a Sunday to Saturday and auto booked us into the Saturday flight, but I had to call in to get the SFO - SEA legged patched up.
No idea when the schedule changed originally but glad I looked when I did so I could get my second flight updated to the correct day as well while there was still availability. I received no notification from Alaska, and just noticed it because I happened to be looking at the reservation. Wish there was some sort of email that came through to me though or alert banner on my Alaska account for things like this! |
Yes there should be. Time for us all to write AS!
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Originally Posted by ffman999
(Post 29221641)
Yes there should be. Time for us all to write AS!
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Originally Posted by AmhLe
(Post 29219789)
I just had this happen to me; I have an award flight for August 2018 that includes the final legs of NAN - SFO - SEA on Fiji Airways. FJ switched their NAN - SFO flight from being on a Sunday to Saturday and auto booked us into the Saturday flight, but I had to call in to get the SFO - SEA legged patched up.
No idea when the schedule changed originally but glad I looked when I did so I could get my second flight updated to the correct day as well while there was still availability. I received no notification from Alaska, and just noticed it because I happened to be looking at the reservation. Wish there was some sort of email that came through to me though or alert banner on my Alaska account for things like this! |
Originally Posted by drewcwsj
(Post 29228825)
A few weeks ago AS cancelled the AS metal morning flights SEA and PDX to/from SFO and replaced them with VX. This lead to a big problem with my award itinerary PDX-SFO-CDG (on AF) with AS only offering a single evening flight PDX-SFO. I did get an email on this but it took a few days after I first noticed the itinerary with the message to call in. They initially wanted me to do a 22 hour layover in SFO and then I asked about the VX flight that replaced my morning AS flight and was told it would be elevated. It took two days but now I am on VX PDX-SFO and AF SFO-CDG with a 3 hour layover. This will be a problem for most partner awards starting in SEA and PDX connecting in SFO, at least until the integration is completed in April???
After then, award space in F will be the issue for those chasing premium cabins. 16>12>8 seats is a squeeze. |
Originally Posted by beckoa
(Post 29229136)
Imagine it will be a problem for those 4 months.
After then, award space in F will be the issue for those chasing premium cabins. 16>12>8 seats is a squeeze. https://cimg2.ibsrv.net/gimg/www.fly...c85f363d99.jpg |
I just got a note to call in (from the app) because my inbound was going to land 5 minutes later. Urrrgh! Why can’t I accept that via the app?
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Originally Posted by sea_flyer_17
(Post 29269863)
I just got a note to call in (from the app) because my inbound was going to land 5 minutes later. Urrrgh! Why can’t I accept that via the app?
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