Agents Saying You’re on the Upgrade List But...
Dec 19, 2017, 12:30 am
#1
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Original Poster
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
Agents Saying You’re on the Upgrade List But...
Many times I will downgrade for a SDC and give up First on my current flight. On the app or online it never shows me on the F upgrade list on my new flight. I always call, and the 75k agents always say “oh yeah you’re on the Upgrade list” but my name never shows up on the app or online.
is this just a glitch where I am on the upgrade list and it not being shown? This happens every time I do a SDC.
is this just a glitch where I am on the upgrade list and it not being shown? This happens every time I do a SDC.
Dec 19, 2017, 1:21 am
#5
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Original Poster
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
Getting back to the topic, has anyone done SDC, and even though not showing on the UG list, been Upgraded on the new flight?
Dec 19, 2017, 1:40 am
#7
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Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
Currently the agent says I’m on the list. but It does not show it on the app, nor waiting list. Apparently also cannot Check in for the flight because online because she told me I was randomly selected as someone who needs to check in at the airport. I’ve never heard of that before but... whatever.So I can’t check in online.
Dec 19, 2017, 1:52 am
#8
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Original Poster
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
Guess last agent lied because I had never heard of that before. I Recalled, New agent, was able to fix to let me check in online.Now I’m #1 on the list it shows. ����
Dec 19, 2017, 9:26 am
#12
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
Same Day Change is a great option for all passengers but even better for elites.
https://www.alaskaair.com/content/tr...flight-changes
https://www.alaskaair.com/content/tr...flight-changes
Dec 19, 2017, 12:58 pm
#13
Join Date: Apr 2014
Posts: 540
In my experience, if your name is not showing up on the list you will not get the upgrade. You will call and you'll have agents fight with you that your name is on the upgrade list and not to worry, but that's not the case. I've shown up at the airport and the gate agent tells me that my name is not showing up on their list. I normally have to call several times until I find an agent that knows what to do and fixes it to get me on the list and my name shows up. Be prepared for some agents to be rude for insisting and just keep trying until you get one that will help. One time the agent kept trying on the backend for a while, unchecked me from my flight and about an hour later I was able to check in again and then my name appeared on the list. It's a tough glitch apparently.
Dec 19, 2017, 1:15 pm
#14
Join Date: May 2017
Location: SEA
Posts: 355
There have been a few times I've managed to grab an upgrade on a SDC, but usually it's something like LAX-SEA at 11am on a Wednesday.
Dec 19, 2017, 2:27 pm
#15
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Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
As UAPremier1k pointed out above, I was able to check-in online, and then about an hour after I got an email saying I was upgraded and got the last seat in F. This is SEA-LAS today (Tuesday). I suppose because I was a 75ker, YMMV.