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Alaska Denied mile credit from AA codeshare BA operated flight

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Alaska Denied mile credit from AA codeshare BA operated flight

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Old Nov 16, 2018, 3:46 pm
  #16  
 
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Originally Posted by rj123456
So AA6177 (BA 279 LHR-SJC) should earn according to the AA partner credit chart.
Absolutely nothing about the flight being operated by AA.
Scroll up on the page..:

Earning on American Airlines

Base miles earned and class of service bonuses on eligible American-operated flights count toward Alaska Airlines elite status.
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Old Nov 16, 2018, 3:51 pm
  #17  
 
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Originally Posted by rustykettel


Scroll up on the page..:

Good catch. They repeat this for domestic flights but leave it out for international.
Complicates things because BA does not allow elites any baggage on basic economy fares, but if it's an AA codeshare AA rules apply. But then I can't credit N for 50% to AS I guess 25% credit to BA is the consolation prize.
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Old Feb 14, 2019, 1:08 pm
  #18  
 
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So my friend was just denied on a AA-marketed BA-operated "P" fare for Premium Economy.

Since "P" is an AA code which does not exist on BA, the credit was denied by Alaska. What can my friend do? This was a paid cash fare for PE, seems unfair that it would get 0 when both carriers are AS partners.
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Old Feb 14, 2019, 1:22 pm
  #19  
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Originally Posted by Bonaventure
So my friend was just denied on a AA-marketed BA-operated "P" fare for Premium Economy.

Since "P" is an AA code which does not exist on BA, the credit was denied by Alaska. What can my friend do? This was a paid cash fare for PE, seems unfair that it would get 0 when both carriers are AS partners.
https://www.alaskaair.com/content/mi...er-overview:AA
Qualify for mileage accrual on international flights

Flight must either depart from, and/or arrive in a country other than the United States or a U.S. territory, and be both marketed and operated by American Airlines.


https://www.alaskaair.com/content/mi...ritish-airways

Flights must fall within the eligible flight number range below, and your flight must be marketed and operated by British Airways.
To repeat:

The rules have never changed. What everyone reports on FT is that AS has ignored the published rules when people submit boarding passes.

I'd have your friend submit the BPs for credit on BA or AA (whichever makes more sense; BA Avios can be redeemed in the USA for as little as 7.5k miles for a one-way AA/AS flight).
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Old Feb 14, 2019, 4:40 pm
  #20  
 
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See Post #14 above. Try HUACA first, then other crediting strategies.
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Old Feb 14, 2019, 5:11 pm
  #21  
 
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Originally Posted by Bonaventure
So my friend was just denied on a AA-marketed BA-operated "P" fare for Premium Economy.

Since "P" is an AA code which does not exist on BA, the credit was denied by Alaska. What can my friend do? This was a paid cash fare for PE, seems unfair that it would get 0 when both carriers are AS partners.
It’s been clear in the past that in these scenarios mileage is credited using the operating carrier’s chart. Since P earns 0 on BA, it sounds like the outcome is consistent with both formal and informal policies. No harm in trying HUACA, but I wouldn’t be sanguine about the chances.
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Old Feb 14, 2019, 7:55 pm
  #22  
 
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Originally Posted by milypan


It’s been clear in the past that in these scenarios mileage is credited using the operating carrier’s chart. Since P earns 0 on BA, it sounds like the outcome is consistent with both formal and informal policies. No harm in trying HUACA, but I wouldn’t be sanguine about the chances.
How P credits on BA is irrelevant. When AS has given credit, it's based on the operating partner's earning charts in their with their underlying fare bucket.
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Old Feb 14, 2019, 8:04 pm
  #23  
 
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Originally Posted by rustykettel
See Post #14 above. Try HUACA first, then other crediting strategies.
What I would do is email your boarding passes & confirmation email as an attachment and ask them what Fare Class the AA P fare would match to on BA (there are more than one) showing the PE purchase. Email directly to [email protected] rather than using the online missing credit function.

James in Empire Bay.
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Old Feb 16, 2019, 5:33 pm
  #24  
 
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Originally Posted by jinglish
How P credits on BA is irrelevant. When AS has given credit, it's based on the operating partner's earning charts in their with their underlying fare bucket.
According to the post, BA was the operating carrier, the fare code was P, and P does not earn on the BA chart. How is that irrelevant? Maybe I'm not parsing "based on the operating partner's earning charts in their with their underlying fare bucket" correctly. Is your point that there's a hidden fare bucket that BA is using that the traveler can't see but that AS has access to?

Last edited by milypan; Feb 16, 2019 at 5:39 pm
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Old Feb 16, 2019, 7:54 pm
  #25  
 
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Originally Posted by milypan
According to the post, BA was the operating carrier, the fare code was P, and P does not earn on the BA chart. How is that irrelevant? Maybe I'm not parsing "based on the operating partner's earning charts in their with their underlying fare bucket" correctly. Is your point that there's a hidden fare bucket that BA is using that the traveler can't see but that AS has access to?
Oops, scratch the "with their". P is the bucket it booked into on AA, but BA's records will show the passenger in another fare bucket that actually exists on their end. It should be accessible to both AS and the customer, although I don't remember if it's made plain in any of BA's materials or if it'd have to be deciphered from the fare code.

My one experience with this was on a BA-operated AA codeshare, booked into O on AA's end. At the time, AA O earned 100% on AS and BA O earned 25%; whichever bucket BA had me in got me 50% mileage credit after I submitted my request.
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Old Mar 1, 2019, 9:58 am
  #26  
 
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Originally Posted by rustykettel
See Post #14 above. Try HUACA first, then other crediting strategies.
My friend has tried e-mailing Alaska, and been denied twice.

Originally Posted by Flying for Fun
What I would do is email your boarding passes & confirmation email as an attachment and ask them what Fare Class the AA P fare would match to on BA (there are more than one) showing the PE purchase. Email directly to [email protected] rather than using the online missing credit function.

James in Empire Bay.
Originally Posted by milypan
According to the post, BA was the operating carrier, the fare code was P, and P does not earn on the BA chart. How is that irrelevant? Maybe I'm not parsing "based on the operating partner's earning charts in their with their underlying fare bucket" correctly. Is your point that there's a hidden fare bucket that BA is using that the traveler can't see but that AS has access to?
This is something that I've been wondering - can't Alaska see the 'real' fare class code when they plug it into their system? I've sent in boarding passes before without a receipt, so clearly there is no fare class that can be deduced from the boardingpass, so it must be in the system. If so I can imagine that what Alaska is seeing is AA "P" = BA "P". I've told my friend to contact BA but BA customer service is notoriously inept about anything.

Originally Posted by jinglish
Oops, scratch the "with their". P is the bucket it booked into on AA, but BA's records will show the passenger in another fare bucket that actually exists on their end. It should be accessible to both AS and the customer, although I don't remember if it's made plain in any of BA's materials or if it'd have to be deciphered from the fare code.

My one experience with this was on a BA-operated AA codeshare, booked into O on AA's end. At the time, AA O earned 100% on AS and BA O earned 25%; whichever bucket BA had me in got me 50% mileage credit after I submitted my request.
This is interesting. However since Oneworld operates on marketing code, I'm not sure if BA actually has different internal codes when their partners operate with different fare naming systems for codeshares on their metal. My search on the BA / AA forums hasn't yielded anything on this front but I'll keep the forum (and future unlucky persons reading this!) updated.

Any other suggestions would be appreciated.
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Old Mar 1, 2019, 11:33 am
  #27  
 
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Originally Posted by Bonaventure
This is something that I've been wondering - can't Alaska see the 'real' fare class code when they plug it into their system? I've sent in boarding passes before without a receipt, so clearly there is no fare class that can be deduced from the boardingpass, so it must be in the system. If so I can imagine that what Alaska is seeing is AA "P" = BA "P". I've told my friend to contact BA but BA customer service is notoriously inept about anything.
I've got several AY-marketed, BA-operated flights coming up. All the AY fare codes are D (eastbound) and I (westbound), regardless of whether it's AY-operated or BA-operated.

I did find the BA fare codes on britishairways.com, but it's not very easy. On the "Manage My Booking" page, if you scroll down to the individual flights, there is a "More flight information" link. Clicking on that link brings up details that include "Selling class." On my 3 BA-operated flights, one is D for AY and BA, one is I for AY and BA, and one is I for AY but R for BA.

For the record, BA does appear to have a P fare class. It looks like a mileage or upgrade class, so it seems a bit odd that a paid AA ticket would book into that, but it would certainly explain why it doesn't qualify for mileage.
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Old Mar 1, 2019, 12:57 pm
  #28  
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If you upgrade, most FF programs give miles based on the underlying fare class that was purchased.
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Old Mar 1, 2019, 3:56 pm
  #29  
 
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Originally Posted by MSPeconomist
If you upgrade, most FF programs give miles based on the underlying fare class that was purchased.
Yes, this is true with AS as well. In fact, you will see reference to upgraded class on AS Partner earning charts with the notation that accrued Mileage Plan miles will be based on the original booking class.

Last year I flew DPS-SIN on KLM and upgraded to J at check-in. When I manually submitted the boarding pass, AS gave me credit for J. I advised them of the error and in appreciation, AS allowed me to keep the J earnings.

James
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Old Mar 1, 2019, 4:19 pm
  #30  
 
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Originally Posted by MSPeconomist
If you upgrade, most FF programs give miles based on the underlying fare class that was purchased.
Sure, but I don't think that's the issue here. It sounds like it was a purchased PE fare, and the passenger sat in PE.
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