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Aircraft Change Removed Me From First Class

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Aircraft Change Removed Me From First Class

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Old Dec 20, 2016, 11:45 am
  #121  
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Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
https://www.alaskaair.com/content/le...-carriage.aspx

If a Passenger is removed from a seat for which a fee has been paid, and the Passenger is not re-accommodated in the same class of seat or a seat of equal or greater value, or if a Passenger is downgraded from a class of service and is not re-accommodated in a seat of an equal or greater class of service for which a fee has been paid, the Passenger may be eligible for a refund in accordance with Rule 16.
Amusingly, rule 16 covers codeshare services. They really mean rule 17, Refunds. Rule 17 doesn't explicitly mention downgrades, here's the best I could find:

If a portion of the Ticket has been used or a portion of the transportation has been provided:

a. Via one-way fares: An amount equal to the lowest comparable one-way fare for the class of service paid for;

b. Via round-trip, Circle Trip, or open-jaw fares: Fifty percent of the round-trip fare for the class of service paid for, for the unflown Segment
Sounds like if this was a round-trip you should be able to get back 50% of the fare for the class you paid for, right?

Neil
missamo80 is offline  
Old Dec 23, 2016, 1:51 am
  #122  
 
Join Date: Nov 2000
Location: Portland
Programs: UA 1K, AK Gold 75K, etc. etc.
Posts: 1,660
They wrote to me and offered to refund >$400/ticket for the downgrade (PDX-HNL) and an extra $125 bonus gift for my troubles. That seemed fair to me.
mikel51 is offline  


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