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Originally Posted by I_Hate_US_Airways
(Post 17335350)
He said that AS COULD compete on the soft product (& on their transcons they do a nice soft job), but that seat wise, they simply can't afford to pull out seats in order to upgrade their hard product...
So basically, I agree there is unlikely to be a sigificant ROI for Economy Plus, but I do think there would be ROI for just making the F seats more comfortable. |
The thing is that AS's fleet is a lot less worn out than others. Try flying an AA SlAAveship (757 pre-refurb) sometime. I think most of AS's fleet's newer than UA's, too... it's just the F seats they've selected kinda suck-diddly-uck.
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Originally Posted by seacarl
(Post 17346912)
I have excellent upgrade success on Calif flights and Las Vegas. I think everyone agrees that the upgrade rates and seat comfort on AS are fine on these routes. Where we are dissatisfied is on the transcons, where there are essentially no upgrades available and where AS's seat comfort in both Y and F is subpar. These flights would be more attractive to elites if there were a Y+ product available, or if the F cabin were bigger.
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Originally Posted by eponymous_coward
(Post 17346455)
That statement should be qualified to read "domestic F". Legacies doing international flying most certainly don't give away IAD-LHR F and J seats like they give away IAD-SEA. UA/CO doesn't give free upgrades on all of their domestic routes, even: EWR/IAH-HNL and JFK-LAX/SFO are significant exceptions that would require instruments... because they sell a lot of premium seats.
Originally Posted by eponymous_coward
(Post 17346455)
And, in fact, AS does give a lot of F away. My lifetime upgrade percentage on SEA-Greater LA is somewhere north of 90%, and most times when I don't get it is when I throw an upgrade away to switch to a better timed flight on same day change.
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Originally Posted by seacarl
(Post 17329820)
I think there are two factors:
(1) AS prices F to sell. AS is often priced $200 cheaper each way than the cheapest confirmable F fares on the competitors - and those are sometimes limited to competitor elites and/or capacity controlled. So AS sell out F. (2) The $99 AS companion certificates which book into full F. So for round trip cheap F fare + $99 2 people can travel, and 2 seats removed from inventory. These two factors add up to the fact that elites just aren't going to get upgrades on the transcons. That must be fully understood by and OK with AS management. |
Originally Posted by ukchris
(Post 17355533)
I have to agree, on several recent flights I know the attendants quite well and asked about the lack of upgrades. In each case the F cabon was full of paying customers, no elites were upgrades. Row 15 had three 75K's and two Golds sitting together. While this is frustrating compared to other airlines I do like that AS still provides some benefits to elites sat in coach such as a free drink, Digi etc. depending on level. On other airlines if you're not upgraded then you're a nobody for the most part.
I agree that it's nice that they recognize their elites in Y, but I'd rather be recognized by being in a seat with more legroom. |
Originally Posted by golfingboy
(Post 17336737)
If you are flying in paid F, you should give CO a try... Their F experience [IMO] is better than UA with better meals, DirecTV, better blankets [thicker and not the fleece variety], better hot towels [the thick kind, not the ones you can see through], etc.
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Originally Posted by seaflyguy
(Post 17355912)
You get a free drink if you're an MVPG and a Digiplayer if you're a 75K. What did you mean by "etc."?.
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Originally Posted by seaflyguy
(Post 17349375)
My upgrade percentage on UA international flights (where I can use SWUs) is vastly higher than my upgrade percentage on AS transcons. If I was flying internationally every month, it would drop down, naturally, because SWUs are finite, but since I'm never upgraded on AS transcons these days, it would still be higher.
I think the bottom line is whether or not AS cares enough about your comfort on SEA-EWR/BOS to hurt their bottom line on SEA-LAS/LAX/DEN/ORD/DFW/IAH. (I threw some midcons in there because... yep, there's plenty of U space on those, too). |
Originally Posted by eponymous_coward
(Post 17356362)
But they're instrument upgrades, which is a bit different.
I think the bottom line is whether or not AS cares enough about your comfort on SEA-EWR/BOS to hurt their bottom line on SEA-LAS/LAX/DEN/ORD/DFW/IAH. (I threw some midcons in there because... yep, there's plenty of U space on those, too). Yes, there are different types of upgrades, but my bottom line is that as a UA 1K and an AS MVPG, I'm upgraded on a higher percentage of my international flights on UACO (I'm 4 for 4 this year, and Mrs Seaflyguy is 1 for 1 using one of my SWUs) than I'm upgraded on domestic transcons and Hawai'i flights on AS (I'm 0 for 6 this year). If you want to compare instrument-to-instrument upgrades, it works out the same: I've been able to use my UA SWUs on 5 of 5 flights this year, while on transcons and Hawai'i flights, I've been able to use my Gold chits on 0 of 6 flights. So from my subjective viewpoint, UA is more generous in upgrading me internationally than AS is on long-haul domestic routes. Perhaps the numbers would be slightly different if I flew more internationally on UA (and therefore exhausted my SWUs), or if I were 75K on AS, but I don't think they'd change radically. You write that AS has a choice between my comfort on transcons versus their bottom line on midcons and West Coast flights. That's a misleading choice of words. It's their choice between my business on transcons versus their bottom line on other routes. Now, so far, that choice has worked out well for them. Again, as an AS shareholder, I applaud their performance. I just know that personally, I'm done flying AS transcons until they provide better seating options for elites. If I'm in a very small minority, then I don't expect them to change, nor should they -- their primary responsibility is to their shareholders. But if there are many more elites like me, then at some point they'll change. I don't know enough about AS' elite population to hazard a guess as to how this will play out, or when. Finally, as for your comment on midcon upgrade availability, it's still far worse on AS than on UACO. It has been a while since I was upgraded on an AS midcon, whereas if I book at least a week out, and don't change plans at the last minute, I'm always upgraded on UACO. So I wouldn't call it "plenty of U space" (again, from my subjective viewpoint). |
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