Slow posting of points from other programs to topbonus
 

What is going on these days? About 6 months ago, I transferred 25,000 SPG points to topbonus and the transfer went through in a couple of days.

Recently, I initiated a transfer of 1,500 miles from the Marriott program that took 8 weeks! This was longer than the Marriott program stated the transfer would take, so I emailed them, and they had to email their AB representative at least twice to get moving on the transfer.

10 days ago, I transferred SPG points again, and they are still not showing up in my topbonus account. I am still within the acceptable window, but this is slower than last time I transferred SPG points.

Given that there is a slow transfer from two separate programs, I wonder if the problem is on AB's end. Has anyone else noticed this? What could be the cause?

AB had problems with their support during the last weeks. There were periods when it was practically impossible to get through at the hotline and the IT struggled, too.

According to the information I got, this was due to the system changes to Amadeus and the necessary changes for the OW-Entry.

Anyway, these changes didn't come unexpected and they could have prevented the problems by providing additional support capacities.

S.

An update of sorts
 

Well, I got am email response from them asking for my Starwood number. Hopefully, they can move this along.

I am eager to burn all of my topbonus miles on a one way J booking to North America and these last few miles are holding that up. Hopefully the same problems will not impact my ability to book that trip.

I agree it is frustrating since they knew this change was coming for a while.

Just an Update
 

22 days since I made the original request and still nothing. I sent a couple of emails through the AB website, received one reply, and nothing after that. SPG cannot help me until 30 days have elapsed. Last time I transferred points between SPG and AB, it took about 3 days.

This is just a warning to anyone who is thinking of transferring points/miles to topbonus right now. Possibly due to the OW merger, this piece has just stopped working.