Are you saying that TA's can lodge an RU for you if, for example, the website was not allowing it?

Yes, and it's sonething I'd expect them to do after all you've chosen them to be your agent and they're getting paid commission for the booking.

As a reference point to the above, QF seem to have resolved their calling centre issues at least for Elites. I have had to call them a few times over the past few weeks to make changes I was not able to do online and answered within a few minutes, and the calls were at different times of the day. They seem to use a South African calling centre for flights that have an international leg.

One does wonder if its all due to their being some genuine competition in Australia from Virgin, keeping Qantas at least somewhat on their toes

Gave up after 90 mins on hold, went to bed and called back 6:30am PST (3:30am NZT) and got through in 2 mins, all I need to do is change an outbound departure date for one my kids, so simple but cannot be done online:
https://cimg8.ibsrv.net/gimg/www.fly...2693d38bb0.jpg

On hold for 3 hours, 11 minutes. Only want to sort out conflicting info on ANZ website about whether *G (as UA Platinum) V-class (econ) ticket gets 1 checked bag or 2. The ANZ "checked-in-baggage" page and my ticket say 1, but when I booked the ticket the booking page said "...Star Alliance Gold or Koru members are entitled to 1 checked bag in addition to the standard allowance (to a max of 3 checked bags)."

drumroll please, the answer is that *Gold = 2 bags and the info on the eticket and ANZ website are wrong--or misleading, at best.

The ticket will have the standard allowance. On the day of travel passenger could have lower status, same status or higher status, The status on the day of travel determines benefits. Would be complainants galore if a pax booked a ticket, later got higher status and then on day of travel could not receive those increased benefits:- seat selection, lounge access, baggage etc

As already mentioned the ticket only shows the standard baggage allowance for the flight.

On the e-ticket it explains the baggage policy in detail and benefits to all HVC *A / NZ customers with status and that these are in addition to the baggage limit shown.

"Airpoints Elite, Gold, Star Alliance Gold and Koru Club with checked baggage are entitled to one additional piece without charge when travelling in Economy or Premium Economy on Air New Zealand ticketed and operated flights. This offer is not applicable to fares which do not have a baggage allowance e.g. 'seat only' fares"

This should have been pretty clear so I'm not sure what is misleading about the app or website.

It sucks that wait times are so bad but once again yesterday there were massive disrupts which are causing total chaos.
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The source of confusion is this:

1) The text on my e-ticket is different than written above:
Star Alliance Gold members including Air New Zealand Elite and Gold members are entitled to one additional standard piece of checked baggage without charge on all Star Alliance flights, where the ticketed itinerary has two or more Star Alliance airlines.
2) The ticketing webpage(s) at the time of ticketing did not include this caveat.

I'm only flying ANZ, so no extra bag?

You should be entitled to an extra bag per *A protocols.

The full text of my e-tix AKL-SIN-AKL text reads similarly: