Air NZ refuses to extend 2000 expiring FFP!
 

I have 2000 FFP with air NZ that expire in December 2020. I live in Canada and do not want to travel to NZ even though I am a CAD/NZ dual citizen. I have kids in Norway and USA. I have no way to use the points other than to book a ticket via Star Alliance - (which is another conundrum in itself) for a flight that I will take only if Covid restrictions on entering USA or Norway are lifted. I do not want and can not afford to quarantine for two weeks - especially in Norway.

If I book a fully cancelable flight for next summer, will they refund the points?

I'm having great difficulty with this as Star Alliance is just a referral back to the Air NZ clerks and they know nothing about how to book from CA to USA or Norway.

I'd truly appreciate help with this problem. Any suggestions are welcome

I can not redeem the points for march or other as they will not send to CA. They refuse to extend the points even though I can't fly anywhere with them.

Can you book a ticket from LAX - AKL far in advance as possible on a fully refundable fare, you can then when time is closer - keep pushing the flight further. Maybe YVR will be back up & running & they will allow a change of destination or you just fly Canada - LAX - AKL. Hopefully then Covid will be over?
if you have any friends/family in NZ - update your contact details to their address & spend up large on Airpoints store/mall.

If you use them to book a Fully Flexi and then cancel it should result in a full refund of the airpoints.

It won't. The points won't be refunded if they were due to be expired. Bit like RUs if you cancel a flight in a new membership year they don't go back into your account.

Have you tried the partner airline booking portal where you can book Star Alliance reward flights online? If it's not available to your Airpoints account, change your address to New Zealand and change it back once you are done.

https://www.airnewzealand.co.nz/partner-airline-rewards

You can also book with Airpoints to rent a car with AVIS or Budget globally. There are still plenty of ways to use them.

Do you have a NZ bank account? If so you might be able to get a credit card because even a zero annual fee Amex will give you no points expiry.

Can you use the points for Canadian domestic flights (up to 12 months out)?

Good idea - I'll poke around with that one and let you know. BTW - no need for rental car if I"m not flying.;)

Thanks for the suggestion re bank account. I have one but no NZ address. They may pull that at any time.

Thanks for the suggestion and link, I'll poke around with that and let you know. No need for a car if I am not flying.

Thanks. This is the crux of the problem. Air NZ has said they may change policy by the time the booking comes around. So I better book a flight I am willing to take and also willing to loose the points over if I don't take the flight. I am checking Canadian Transport to see if there is any protection thru them.

I will check to see if NZ has package forwarding services - these are expensive but I wouldn't loose all the value in the points.
I wonder how many times I could push the fight forward...

Do you have any friends in NZ who need something from Mitre10 (like Home depot)? You could potentially order something for them online.

Similarly, friends / relatives who might like something from the Airpoints store? This includes a load of voucher options.

I'd like this if anyone wants to be my friend
https://www.airpointsstore.co.nz/win...86-Whisky.html

I looked at that one too.... the dogs won't ship to Canada!

A remailer? I use NZ Posts Youshop from the UK and US at times not perfect, but broadly happy, does it work in reverse?

No. Is a one way thing.

Sorry, I know that with NZ Post, I meant is there a North American version that ships from NZ back

yes I have just been checking on it. It is pricy and there’s duty on the Ca end. Also most of the items are higher cost from the Airpoints store.

[QUOTE=Xiaotung;32632529]Have you tried the partner airline booking portal where you can book Star Alliance reward flights online? If it's not available to your Airpoints account, change your address to New Zealand and change it back once you are done.

https://www.airnewzealand.co.nz/partner-airline-rewards

I’m working on this avenue now. Can’t seem to get flight to Norway but Ohio is available

Buying a airpoints ticket LHR to AKL
 

Is it possible to buy a One way ticket LHR -???-AKL using airpoints ?

How would that help?

Air Nz Wine Store ships globally.

unfortunately not to Canada but thanks for the suggestion

Not to North America (I looked at having them ship wine to the USA several months ago and it was not an option). When they say "globally", it is somewhat deceptive. What they mean is to select countries around the world.