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-   -   Product upgrade with pending One Up (https://www.flyertalk.com/forum/air-new-zealand-air-points/1913263-product-upgrade-pending-one-up.html)

c3rn Jun 7, 2018 10:31 pm
Product upgrade with pending One Up
 
Hi all

I have a trans-tasman flight coming up which has a pending One Up bid against it. I purposely booked a Seat fare hoping that I can upgrade to Works if the bid is unsuccessful.

Currently, the option to upgrade this flight is not possible online. I asked Air NZ about it and they said:
As you have a OneUp bid against your flight from Melbourne to Auckland, this will prevent you from upgrading the product online. We would require you to phone our Contact Centre and they will do this for you and waive the service fee. However, please note the OneUp bid needs to be cancelled then once our consultant has added the Works product to your booking you can then submit your OneUp bid again.
Obviously I don't want to pay the upgrade unless the bid is unsuccessful so just want to know how long before the flight I can upgrade the product. Is it 24hrs?


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