FB awarded 2 XP for domestic DL J
Feb 6, 2019, 2:30 am
#16
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,954
Then re-contact AF via Twitter. Are you a Silver/Gold/Plat Member? If yes, this response time is really slow!
Feb 7, 2019, 1:27 am
#17
Original Poster
Join Date: Oct 2018
Location: SAN, CDG
Programs: FB Plat
Posts: 59
Called FB then DL, and got an interesting explanation of circumstances.
Explained situation to FB rep just as I wrote in the post at the top of this thread.
FB rep says the fare class was Y, then I said no way because I had booked with DL by phone and had specifically requested J fare, paid approximately 4x Y fare, sat in 2C, and J is what's listed in my confirmation email (I no longer have the boarding passes). He said it's a DL issue because Y fare is what's in the computer on my ticket number, and he suggested in the future I always call FB to book any DL flight in order to ensure getting a fare class that will earn the expected amount of XP.
Called DL, and rep explained indeed I had paid for an upgraded Y fare despite having specifically asked for J, and despite the fact that J is what's listed in my confirmation email. She said J fare would have been even more expensive (she gave a dollar amount that would have been approximately 6x Y), and that there's nothing that can be done about it now after the flights.
Explained situation to FB rep just as I wrote in the post at the top of this thread.
FB rep says the fare class was Y, then I said no way because I had booked with DL by phone and had specifically requested J fare, paid approximately 4x Y fare, sat in 2C, and J is what's listed in my confirmation email (I no longer have the boarding passes). He said it's a DL issue because Y fare is what's in the computer on my ticket number, and he suggested in the future I always call FB to book any DL flight in order to ensure getting a fare class that will earn the expected amount of XP.
Called DL, and rep explained indeed I had paid for an upgraded Y fare despite having specifically asked for J, and despite the fact that J is what's listed in my confirmation email. She said J fare would have been even more expensive (she gave a dollar amount that would have been approximately 6x Y), and that there's nothing that can be done about it now after the flights.
Feb 7, 2019, 3:42 am
#18
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,378
Interesting, I guess it was then a YUP as sold by DL, which is confirmed in business class at ticketing but you also need availability in the underlying economy fare bucket. I bought such fares in the past and had no problem getting FB miles based on the booking class rather than the fare basis. One more example of crazy new FB rules in addition to the ticket stock... they are really messing things up with these changes.
Feb 7, 2019, 10:44 pm
#19
Join Date: Dec 2014
Location: SJC / SFO
Programs: Flying Blue Platinum; Marriott Bonvoy Platinum; Hilton Gold
Posts: 785
Interesting though, because last time I had DL Y booking (SJC-SLC) then upgraded it to J via DL app, it got reticketed as J and earned 6 XP each way.
Feb 8, 2019, 4:47 am
#20
Original Poster
Join Date: Oct 2018
Location: SAN, CDG
Programs: FB Plat
Posts: 59
Well, good news!
Called FB again today, and after five minutes of research the rep returned to the line and said that indeed there had been a mistake in posting the correct number of XP and that she would be making the adjustment.
A few minutes later I had the correct number of XP in my account.
Interesting how the FB rep yesterday said Delta had caused the problem and nothing could be done now, yet today the rep was able to solve the problem easily.
Called FB again today, and after five minutes of research the rep returned to the line and said that indeed there had been a mistake in posting the correct number of XP and that she would be making the adjustment.
A few minutes later I had the correct number of XP in my account.
Interesting how the FB rep yesterday said Delta had caused the problem and nothing could be done now, yet today the rep was able to solve the problem easily.
Feb 8, 2019, 5:12 pm
#21
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
However, I always rely on miles and XPs to post properly to FB, because frankly, in the scenario
encountered by the OP, it is very difficult to explain and argue with FB (they will always hold their ground on the rule that you always earn XP and miles based on the original fare class – while for Delta, it seems like it is the upgraded fare class is the one that feeds FB, as if there was a re-ticketing). Therefore, if not credited properly in the first place, any adjustment request will almost surely be a lost battle.
I guess that what surely helps the OP in the first place is that he has never really “upgraded” post an initial purchase, but instead purchased initially a business-class (that was not really one). Therefore, from a ticketing standpoint, he can demonstrate that he originally paid for a business class seat.
Anyway, glad that it worked and that FB was reasonable and able to credit properly the XPs.
-vinnyc
Feb 8, 2019, 5:20 pm
#22
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
The XP calculator yields strange North America earning.
• My 2,500 mile LAX-JFK in Delta One earned 6 XP. Ticket typically costs $1,300+
• My 320 mile JFK-YUL in regular DL Business earned 15 XP. Ticket cost less than $200.
• My 2,500 mile LAX-JFK in Delta One earned 6 XP. Ticket typically costs $1,300+
• My 320 mile JFK-YUL in regular DL Business earned 15 XP. Ticket cost less than $200.
Feb 8, 2019, 5:29 pm
#23
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
Feb 9, 2019, 5:49 am
#24
Original Poster
Join Date: Oct 2018
Location: SAN, CDG
Programs: FB Plat
Posts: 59
I get 60 XP yearly from a credit card that I use, and three short connecting trips to Canada from my home in the US earns more than the remaining 120 XP needed.
Then all I have to do is ensure FB credits the correct number of XP to my account!
Feb 9, 2019, 10:56 am
#25
Join Date: Dec 2014
Location: SJC / SFO
Programs: Flying Blue Platinum; Marriott Bonvoy Platinum; Hilton Gold
Posts: 785
Yep, domestic flight earnings in big countries are stupid.
Feb 9, 2019, 2:22 pm
#26
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
I think that this is something that will be looked at going forward and some adjustments will be made. There should be a maximum distance for a domestic flight as such to earn 2XPs, over which you should get a different level of XPs, say 3 then 4 and maybe even 5 (for transcontinentals in the US for example). It's a real inconsistency in the new system, so it needs to be looked at.
Feb 9, 2019, 3:38 pm
#27
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
-vinnyc
Feb 10, 2019, 7:13 am
#28
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Not at all, I'm not connected to anyone in this business. But it's an absurdity that's going to be addressed at some point or another. In the very old days of FFPs, you got something like 750 or 1,000 minimum miles for international flights, and 250 or 500 miles for domestic. That may be similar to the 2XP or 5XP difference, but when you actually flew a long domestic flight you got more miles, which ended up softening the lesser minimum basic accrual. Nowadays 2XP (or 6 in Business) for a transcon from, say, New York to Los Angeles is far too little. Same goes for flights in Russia and other large countries. I would suggest a sliding scale of 2, 3 and 4 XPs, depending on actual distance. After all, if you think about it, the existing longhaul offer works that way with different XP levels depending on the various distance thresholds.
On the other hand, maybe they think we are getting too many XPs and qualification is just a bit too easy. I hope not. I believe that for the majority qualifying for elite will remain quite difficult unless you make a real effort like us.
On the other hand, maybe they think we are getting too many XPs and qualification is just a bit too easy. I hope not. I believe that for the majority qualifying for elite will remain quite difficult unless you make a real effort like us.
Feb 13, 2019, 8:02 pm
#29
Join Date: Feb 2019
Posts: 1
Just want to ask if anyone has issues with miles and XPs earning on Delta domestic first class flight recently? My tickets are under code Z, which was not used for Delta domestic first class before realignment. Having contacted FB about it, but got a reply saying that I cannot earn miles for Domestic flight under code Z. Anyone has similar situation recently? Should I follow up with FB and argue about it? Thanks!
Last edited by ZSCNKCMH; Feb 13, 2019 at 8:34 pm
Feb 14, 2019, 4:15 am
#30
Join Date: Feb 2014
Location: Florida
Programs: Hilton Diamond, Marriott Titanium, Delta Diamond, Hyatt Globalist, AA Executive Platinum
Posts: 241
Just want to ask if anyone has issues with miles and XPs earning on Delta domestic first class flight recently? My tickets are under code Z, which was not used for Delta domestic first class before realignment. Having contacted FB about it, but got a reply saying that I cannot earn miles for Domestic flight under code Z. Anyone has similar situation recently? Should I follow up with FB and argue about it? Thanks!
Same question- What does Z Class earn because it seems like that fare class aligns with Delta One? Thanks!