Air France booked wrong award ticket! Confirmation email proves it
Jun 19, 2018, 3:25 pm
#1
Original Poster
Join Date: Feb 2012
Posts: 3
Air France booked wrong award ticket! Confirmation email proves it
I'm calling them now, but wondering if I have any rights to get the exact award flight I booked?
I booked a direct flight on Aeroflot from LAX -> Moscow (SVO). My confirmation page and confirmation email confirm this booking. However, my actual booking email (received a few mins later), has LAX -> CDG -> VKO.
I want my original direct flight, which is what I booked. Can I demand it if they say it was a mistake?
I booked a direct flight on Aeroflot from LAX -> Moscow (SVO). My confirmation page and confirmation email confirm this booking. However, my actual booking email (received a few mins later), has LAX -> CDG -> VKO.
I want my original direct flight, which is what I booked. Can I demand it if they say it was a mistake?
Jun 19, 2018, 3:53 pm
#2
Join Date: Aug 2017
Posts: 1,610
Is your original routing still available using miles on their website? If yes, you have a good chance of getting your original booking.
If not, then you won't. maybe ask for a refund/goodwill gesture miles in return for the inconvenience.
If not, then you won't. maybe ask for a refund/goodwill gesture miles in return for the inconvenience.
Jun 19, 2018, 3:58 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Jun 19, 2018, 4:01 pm
#4
Original Poster
Join Date: Feb 2012
Posts: 3
@Goldorak
Confirmation of purchase email shows LAX -> SVO. Confirmed reservation email shows LAX -> CDG -> VKO.
I spoke to Airfrance, he said Aeroflot has 4 open seats but they are not releasing them for awards. Their system somehow picked them up as available, and let me continue thru the booking. Unfortunately there's nothing he can do. He said he will refund my points.
Confirmation of purchase email shows LAX -> SVO. Confirmed reservation email shows LAX -> CDG -> VKO.
I spoke to Airfrance, he said Aeroflot has 4 open seats but they are not releasing them for awards. Their system somehow picked them up as available, and let me continue thru the booking. Unfortunately there's nothing he can do. He said he will refund my points.
Jun 20, 2018, 8:53 pm
#5
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120
Jun 20, 2018, 9:33 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
SU has 72 hours from the time OP books to confirm positive space. Usually much faster. Here, apparently there was no positive space and AF provided what was available.
I consider this good customer service because AF has at least "protected" the passenger on some routing which he may cancel for a full refund. On the other hand, if OP still wants to travel, he's got a ticket.
I consider this good customer service because AF has at least "protected" the passenger on some routing which he may cancel for a full refund. On the other hand, if OP still wants to travel, he's got a ticket.
Jun 21, 2018, 2:49 am
#7
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
@Goldorak
Confirmation of purchase email shows LAX -> SVO. Confirmed reservation email shows LAX -> CDG -> VKO.
I spoke to Airfrance, he said Aeroflot has 4 open seats but they are not releasing them for awards. Their system somehow picked them up as available, and let me continue thru the booking. Unfortunately there's nothing he can do. He said he will refund my points.
Confirmation of purchase email shows LAX -> SVO. Confirmed reservation email shows LAX -> CDG -> VKO.
I spoke to Airfrance, he said Aeroflot has 4 open seats but they are not releasing them for awards. Their system somehow picked them up as available, and let me continue thru the booking. Unfortunately there's nothing he can do. He said he will refund my points.