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Flying Blue
Some additional snippets of information from our session with Flying Blue, which I don't think have been mentioned elsewhere yet...
Contact They recognise that Flying Blue has been hard to reach in the past. So, as an initial step they will soon be extending the opening hours of all the FB contact centres. (I forget the exact times/days - maybe someone else can remember?) As there are FB contact centres around the globe (Ivry-Sur-Seine, Kitchener, Sydney, Guangzhou, etc), we discussed whether out-of-hours phone-calls in one country could be re-routed to another centre that was still open. It seems this isn't possible yet (for technical, language and perhaps other reasons). However, it is always possible to do this yourself - just look at the list of contact centres, and find one which is open at the right time... Incidentally, the contact centre in Nairobi is already open 24/7, and has a proper email address, which is generally answered promptly... Retro-Claims They also acknowledged frustrations around difficult retro-claims. Retro-claims for AF/KL-operated flights can already be processed online (as FB have direct access to the relevant reservations computer) but all other retro-claims have to be sent to the relevant partner to confirm the travel/purchase/etc (as FB can't access this information directly). However, they are about to introduce an online submission system for retro-claims, so you will be able to scan the relevant documentation, and submit online (or via email?), to save having to print/photo-copy and post all the paperwork. Interestingly, FB in Europe cannot directly process retro-claims for KQ, but the FB contact centre in Nairobi can (as it has direct access to the KQ reservations computer) - so retro-claims for KQ-operated flights may be best handled over email with the Nairobi contact centre. |
The Miles are Here!
Appeared on my FB account today:
27-04-2012 FT MEETING BONUS 4000 :)^ -- Henry |
Has anyone tried to organise their prize yet? Did you get the dates you wanted?
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Originally Posted by Henry III
(Post 18678429)
Appeared on my FB account today:
27-04-2012 FT MEETING BONUS 4000 :)^ -- Henry
Originally Posted by hugolover
(Post 18678463)
Has anyone tried to organise their prize yet? Did you get the dates you wanted?
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Originally Posted by hugolover
(Post 18678463)
Has anyone tried to organise their prize yet? Did you get the dates you wanted?
Got the 4k today (thanks AF) but no 50k yet. |
No 4k yet for me :(
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Originally Posted by oenophilist
(Post 18681034)
No 4k yet for me :(
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Originally Posted by KQ321
(Post 18681182)
Mine are there (thanks FB and chrissxb!) - but they're dated 27th April (not unreasonably), so I had to scroll down past all my subsequent flights, in order to see them.
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Originally Posted by Henry III
(Post 18678429)
Appeared on my FB account today:
27-04-2012 FT MEETING BONUS 4000 :)^ -- Henry |
Originally Posted by Henry III
(Post 18678429)
Appeared on my FB account today:
27-04-2012 FT MEETING BONUS 4000 :)^ -- Henry Thank you Air France ^ |
Originally Posted by stimpy
(Post 18681195)
Yes, the new site appears defaults to one month for me, so I had to select the entire year to see the Flyertalk miles.
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Originally Posted by stimpy
(Post 18467382)
I forgot to say that May 20th or thereabouts there is going to be a big announcement from the head of AF marketing. I think FB related. Maybe someone else here knows more than me because I had a bit of wine before he mentioned this. ;)
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Originally Posted by chrissxb
(Post 18497960)
Journée “vis ma vie” avec un Chef d’Escale de Permanence. (spend a day with a Station manager)
goldorak jenbel hugolover flightsimulator gajan Christian-SN Henry III Air France Maintenance dollelleth Nicolas75 bankops spend a day at the CCHUB gplates 50 000 Flying Blue miles ixs all attendees will get 4000miles on their account as a thank you for participating in this DO. All winners need to contact me for the date (valid until May 1st 2013, not in July/August) You need to fly to CDG on your own dime or use miles. noone contacted me so far ... didn't you like, what you won? |
If anyone doesn't want to, or cannot, do their event, I'll take it!
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