Changing seat assignments - does AC do it?
#1
Original Poster
Join Date: Jul 2008
Posts: 642
Changing seat assignments - does AC do it?
I've noticed a few threads on flyertalk that mentioned airlines changing seat assignments after ticket purchase and seat choice. This seems to result in a ton of unhappy customers and chaos when people board and try and shuffle back to where they want to be.
I assumed that if you chose your seat - and they didn't change the plane - that you would continue to get that seat. I've not noticed this happening on AC, but I also figured since you have to pay for your seat assignments on certain flights that they wouldn't move you. That said I have never really been picky about seat assignments so its possible that I never noticed - as long as I kept my window seat!
So, does AC do this? Is this a universal problem? Should I start checking my itineraries religiously?
I assumed that if you chose your seat - and they didn't change the plane - that you would continue to get that seat. I've not noticed this happening on AC, but I also figured since you have to pay for your seat assignments on certain flights that they wouldn't move you. That said I have never really been picky about seat assignments so its possible that I never noticed - as long as I kept my window seat!
So, does AC do this? Is this a universal problem? Should I start checking my itineraries religiously?
#2
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,199
I've noticed a few threads on flyertalk that mentioned airlines changing seat assignments after ticket purchase and seat choice. This seems to result in a ton of unhappy customers and chaos when people board and try and shuffle back to where they want to be.
I assumed that if you chose your seat - and they didn't change the plane - that you would continue to get that seat. I've not noticed this happening on AC, but I also figured since you have to pay for your seat assignments on certain flights that they wouldn't move you. That said I have never really been picky about seat assignments so its possible that I never noticed - as long as I kept my window seat!
So, does AC do this? Is this a universal problem? Should I start checking my itineraries religiously?
I assumed that if you chose your seat - and they didn't change the plane - that you would continue to get that seat. I've not noticed this happening on AC, but I also figured since you have to pay for your seat assignments on certain flights that they wouldn't move you. That said I have never really been picky about seat assignments so its possible that I never noticed - as long as I kept my window seat!
So, does AC do this? Is this a universal problem? Should I start checking my itineraries religiously?
However, if you purchase a seat assignment on a Tango fare, and then get moved, I would suspect you would be on very good footing to get a refund of that charge. I'm not sure what official AC policy on that is though.
#3
FlyerTalk Evangelist




Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 18,473
In my experience seat assignments rarely get changed on AC. When they do they tend to be because:
1. change of aircraft
2. you reserved a bulkhead and got usurped by a family with an infant
3. a family member or the flight attendant politely asks you to move so a family can sit together
4. They issue two boarding passes for the same seat. (yes it has happened to me a few times)
5. Some prick of an SE
wants your seat and convinces the concierge to make the change.
1. change of aircraft
2. you reserved a bulkhead and got usurped by a family with an infant
3. a family member or the flight attendant politely asks you to move so a family can sit together
4. They issue two boarding passes for the same seat. (yes it has happened to me a few times)

5. Some prick of an SE
wants your seat and convinces the concierge to make the change.
#4

Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,395


