aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Feb 28, 2019, 11:43 am
#4756
Join Date: Aug 2018
Programs: MVP Gold 100K
Posts: 693
Looks like was an AC system error.
Mar 1, 2019, 5:14 pm
#4757
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Anyone having problems signing into Altitude? Have had no success now for 2 days. Site does not load at all.
Real men run Linux.
Mar 10, 2019, 6:38 pm
#4761
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,407
Apparently, bookings made through the mobile apps (still?) are "not made on AC.com" and therefore cannot be cancelled on AC.com.
Oh well, I guess I just contributed to the long hold times because of yet another thing one cannot do online.
And then people wonder why my first instinct is to call for everything
Oh well, I guess I just contributed to the long hold times because of yet another thing one cannot do online.
And then people wonder why my first instinct is to call for everything
Mar 10, 2019, 6:42 pm
#4762
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,407
Oh here's another.
You can only request standby in OLCI for the NEXT two flights to your destination. If they're hourly from 6am to 10pm, and you're booked on the 5pm, you can't request the 4pm until after 2pm.
In my case, I want the third flight of the day, and I'm on the fourth of the day, which means I can't request it until after 7am (when the first departs).
So I've emailed the concierge instead, wasting their time on something that could be fixed to allow self-service by removing "LIMIT 2" from their query.
You can only request standby in OLCI for the NEXT two flights to your destination. If they're hourly from 6am to 10pm, and you're booked on the 5pm, you can't request the 4pm until after 2pm.
In my case, I want the third flight of the day, and I'm on the fourth of the day, which means I can't request it until after 7am (when the first departs).
So I've emailed the concierge instead, wasting their time on something that could be fixed to allow self-service by removing "LIMIT 2" from their query.
Mar 10, 2019, 6:42 pm
#4763
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Apparently, bookings made through the mobile apps (still?) are "not made on AC.com" and therefore cannot be cancelled on AC.com.
Oh well, I guess I just contributed to the long hold times because of yet another thing one cannot do online.
And then people wonder why my first instinct is to call for everything
Oh well, I guess I just contributed to the long hold times because of yet another thing one cannot do online.
And then people wonder why my first instinct is to call for everything
Mar 10, 2019, 6:51 pm
#4764
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,407
Mar 10, 2019, 11:38 pm
#4765
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,478
Is there any way to avoid calling in to select seats if even the services.aircanada.com site doesn't show seat selection? I have a few Lifemiles J bookings that I'd like to change seats on, and I dread the prospect of calling into AC. I don't understand why this is still so much of a problem for AC. The site can pull up my PNR and can pull up my current seat. All it needs to do is change one field in a database record.
Mar 11, 2019, 7:12 am
#4766
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,575
The fear is that removing that LIMIT clause would overload the VAX in the corner which has been doing its thing perfectly well, thank you, for 40 years. Without replacing the VAX, or simulating it with jmock, you are blocked. Implementing a 1 line fix requires 50 people to agree and testing it on a $5mil lab which doesn't exist.
Mar 11, 2019, 10:12 am
#4767
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,407
There are a number of IT types, cow and myself included, who jest at trivial one line fixes. And sometimes that is all that it is.
The fear is that removing that LIMIT clause would overload the VAX in the corner which has been doing its thing perfectly well, thank you, for 40 years. Without replacing the VAX, or simulating it with jmock, you are blocked. Implementing a 1 line fix requires 50 people to agree and testing it on a $5mil lab which doesn't exist.
The fear is that removing that LIMIT clause would overload the VAX in the corner which has been doing its thing perfectly well, thank you, for 40 years. Without replacing the VAX, or simulating it with jmock, you are blocked. Implementing a 1 line fix requires 50 people to agree and testing it on a $5mil lab which doesn't exist.
I appreciate the complexity of some of these systems, but at the same time, it's quite obnoxious when I'm SO CLOSE to being able to do something online, but still have to call in. And that only works because I'm SE.
Mar 11, 2019, 3:24 pm
#4768
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
There are a number of IT types, cow and myself included, who jest at trivial one line fixes. And sometimes that is all that it is.
The fear is that removing that LIMIT clause would overload the VAX in the corner which has been doing its thing perfectly well, thank you, for 40 years. Without replacing the VAX, or simulating it with jmock, you are blocked. Implementing a 1 line fix requires 50 people to agree and testing it on a $5mil lab which doesn't exist.
The fear is that removing that LIMIT clause would overload the VAX in the corner which has been doing its thing perfectly well, thank you, for 40 years. Without replacing the VAX, or simulating it with jmock, you are blocked. Implementing a 1 line fix requires 50 people to agree and testing it on a $5mil lab which doesn't exist.
I suspect AC systems are setup in a similar fashion where even logical changes can had a bad reaction with the rest of their system.
The key is having a development area setup in the same way as Live with a fairly complete database. And decent tests (unit/automated runs) and testers, the latter given time to do their job. I have my doubts AC has all or maybe any of these. But that’s a guess.
Mar 11, 2019, 4:18 pm
#4769
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,575
"everyone has a test environment. Some places are lucky enough to have an isolated production environment"