aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Feb 17, 2018, 7:06 pm
#4141
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Feb 17, 2018, 7:09 pm
#4142
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Use the link provided by DNAWizard or just go to manage your booking on ac.com and you'll be able to choose seats.
Feb 17, 2018, 7:35 pm
#4143
Join Date: Jan 2017
Location: YYC
Programs: AC SE100K/*G, Nexus
Posts: 211
Aeroplan: " We could not obtain the profile for the information entered."?
Is anyone else getting the message "We could not obtain the profile for the information entered. Please make sure to enter the correct information and try again." when you try to logon to Aeroplan?
Mrs kenlor has gotten this for the last couple of days, while I have had no problem logging in (we are both E50 so can't blame it on rank)...
Mrs kenlor has gotten this for the last couple of days, while I have had no problem logging in (we are both E50 so can't blame it on rank)...
Feb 17, 2018, 9:28 pm
#4144
Join Date: Mar 2015
Location: YVR
Posts: 1,083
What's up with the "Booking Details" page on Aircanada.com?
It doesn't show booking class info per segment anymore?
It doesn't show booking class info per segment anymore?
Feb 17, 2018, 9:48 pm
#4145
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Feb 17, 2018, 10:07 pm
#4146
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
It's a regular problem.
Most likely "down for maintenance."
Most likely "down for maintenance."
Feb 19, 2018, 8:16 am
#4147
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,950
Mobile app has not been working for me for a week (iPhone).
If I try to open a boarding pass from email, it takes me into the app and then spins.
If I try to hit "check in" in the app, it does nothing at all.
"My flights" takes forever to respond, then comes up with the list but I still can't check in.
I've tried re-installing the app, same issue.
Anyone?
If I try to open a boarding pass from email, it takes me into the app and then spins.
If I try to hit "check in" in the app, it does nothing at all.
"My flights" takes forever to respond, then comes up with the list but I still can't check in.
I've tried re-installing the app, same issue.
Anyone?
Last edited by Simon; Feb 19, 2018 at 8:31 am
Feb 21, 2018, 7:19 am
#4148
Join Date: May 2011
Location: YYZ
Programs: AC*SE
Posts: 133
eUpgrade site down?
Tried a few times this morning and can't log in (buttons aren't working)... tried a few browsers. Anyone else seeing this?
Feb 21, 2018, 7:24 am
#4149
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Feb 21, 2018, 10:49 am
#4150
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Yup, not a week so much as on and off and on and off
Yup
I have apps on my phone from 11 airlines that I fly often and/or have flown recently. The only app that spins is AC's
While I know no technology is perfect, nor does it work all the time, nor does it always work the way it is supposed to, so far, Manage Bookings and Check-in on LH, QF, LX, SQ, BR, CX, NH, EY, DL and even AA have been able to deliver a mobile BP, most especially for flights on their own metal, and their own ticket stock, but also for codeshare partners.
A thing of beauty, no?
I have apps on my phone from 11 airlines that I fly often and/or have flown recently. The only app that spins is AC's
While I know no technology is perfect, nor does it work all the time, nor does it always work the way it is supposed to, so far, Manage Bookings and Check-in on LH, QF, LX, SQ, BR, CX, NH, EY, DL and even AA have been able to deliver a mobile BP, most especially for flights on their own metal, and their own ticket stock, but also for codeshare partners.
A thing of beauty, no?
Feb 21, 2018, 4:38 pm
#4151
Join Date: Jun 2013
Location: YVR
Programs: Marriott Gold
Posts: 952
Has anyone else been having trouble with the Flight Search on Aeroplan.com? It won't come out with a result for me even after 5-10 minutes of leaving it alone on the "searching..." page.
Feb 22, 2018, 5:42 am
#4152
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
While I know no technology is perfect, nor does it work all the time, nor does it always work the way it is supposed to, so far, Manage Bookings and Check-in on LH, QF, LX, SQ, BR, CX, NH, EY, DL and even AA have been able to deliver a mobile BP, most especially for flights on their own metal, and their own ticket stock, but also for codeshare partners.
Feb 22, 2018, 9:57 am
#4153
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
What's up with SFO checkin ? Tried the app and webcheckin and both say I need a printed boarding pass for SFO-YYZ as in 'your destination does not offer mobile boarding pass. Your boarding pass must be printed'.
Feb 22, 2018, 2:34 pm
#4154
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
Feb 23, 2018, 3:31 am
#4155
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,950