OLCI - no longer traveling?
Dec 14, 2015, 11:28 am
#1
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Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
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OLCI - no longer traveling?
I've never seen this before.
What's this "no longer traveling" business about?
What's this "no longer traveling" business about?
Dec 14, 2015, 11:37 am
#2
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
I noticed this on Saturday when I attempted to check-in again for a flight (to see if a LMU was available). The option was "I am no longer travelling, please cancel my check-in." I haven't seen this before.
Dec 14, 2015, 11:42 am
#3
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
It's just because of the change in the UI you see it there now.
In the past you would just have to go do the check-in for a flight you're already checked in for and you'd see the cancel check-in at the bottom.
So same thing that has always been there but it's easier to see (and you see it on the first pass now) with the new UI.
In the past you would just have to go do the check-in for a flight you're already checked in for and you'd see the cancel check-in at the bottom.
So same thing that has always been there but it's easier to see (and you see it on the first pass now) with the new UI.
Dec 14, 2015, 11:47 am
#4
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It's just because of the change in the UI you see it there now.
In the past you would just have to go do the check-in for a flight you're already checked in for and you'd see the cancel check-in at the bottom.
So same thing that has always been there but it's easier to see (and you see it on the first pass now) with the new UI.
In the past you would just have to go do the check-in for a flight you're already checked in for and you'd see the cancel check-in at the bottom.
So same thing that has always been there but it's easier to see (and you see it on the first pass now) with the new UI.
I find this new verbiage confusing. When I first read it, I was like, wait, what? Why am I no longer traveling?
IMO, it should only be displayed if a passenger has checked in already. Clearly I have not, but anyway, it confused me.
Dec 14, 2015, 12:00 pm
#5
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Ah, so this replaces the "Cancel Check In" verbiage.
I find this new verbiage confusing. When I first read it, I was like, wait, what? Why am I no longer traveling?
IMO, it should only be displayed if a passenger has checked in already. Clearly I have not, but anyway, it confused me.
I find this new verbiage confusing. When I first read it, I was like, wait, what? Why am I no longer traveling?
IMO, it should only be displayed if a passenger has checked in already. Clearly I have not, but anyway, it confused me.
The new one really frustrates me that every time I select a seat it takes me back to the page to the top and I have to scroll down (on my iPhone 6 plus) again to select my next seat, then it takes me to the top of the page again, and I need to scroll down to select my seat again, then it takes me to the top of the page again and I have to scroll all the way down to select me seat again (for my 4th segment if you're keeping track) then it takes me all the way back to the top of the page again and I need to scroll all the way down to the bottom to continue.
Dec 14, 2015, 12:05 pm
#6
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Posts: 19,284
The old system was a far better UI / UX.
The new one really frustrates me that every time I select a seat it takes me back to the page to the top and I have to scroll down (on my iPhone 6 plus) again to select my next seat, then it takes me to the top of the page again, and I need to scroll down to select my seat again, then it takes me to the top of the page again and I have to scroll all the way down to select me seat again (for my 4th segment if you're keeping track) then it takes me all the way back to the top of the page again and I need to scroll all the way down to the bottom to continue.
The new one really frustrates me that every time I select a seat it takes me back to the page to the top and I have to scroll down (on my iPhone 6 plus) again to select my next seat, then it takes me to the top of the page again, and I need to scroll down to select my seat again, then it takes me to the top of the page again and I have to scroll all the way down to select me seat again (for my 4th segment if you're keeping track) then it takes me all the way back to the top of the page again and I need to scroll all the way down to the bottom to continue.
1) It's a stupid step, that info is already included when one books a reservation
2) AC never contacts you anyways for an IRROP, until at least you're at the gate
What a waste of a step.
Dec 14, 2015, 12:11 pm
#7
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I had checked a bag, and it looked the same as the screenshot above. No way to cancel my check-in. Not that I'd expect there to be one.
Dec 14, 2015, 1:41 pm
#8
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Join Date: Feb 2004
Location: YVR
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Feb 7, 2017, 3:50 pm
#10
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
You can check-in again. I've done it before when eUpgrades were finicky... I'd be on the waitlist before check-in, but at check-in, there was open R space and I wasn't upgraded. Had to cancel check-in, re-do the eupgrade request, and then check in again.
Feb 16, 2017, 9:21 am
#11
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Thank you for the swift feedback.
Yes, I was able to cancel my check-in and still travel. But the travel agent's system (Expedia) thought that the rest of my itinerary had been cancelled. They sent me a notice to that effect and never updated my itinerary on their website, although two further flights were added by Air Canada under the same ticket and resource locator, and flown by me.
That was confusing, but didn't prevent me from travelling.
The reason for my question was that I had checked in, but then Air Canada issued a weather warning and offered a free change to another day. I wanted to take advantage of that, but the rebooking system said I was ineligible - maybe because I had checked in already. However, after I cancelled my check-in, the system still said I was ineligible.
I had to go through Air Canada's call centre to facilitate my free change to a flight for the next day. That was easy, but the wait was substantial. Lots of people calling for weather induced flight changes, I suppose.
Yes, I was able to cancel my check-in and still travel. But the travel agent's system (Expedia) thought that the rest of my itinerary had been cancelled. They sent me a notice to that effect and never updated my itinerary on their website, although two further flights were added by Air Canada under the same ticket and resource locator, and flown by me.
That was confusing, but didn't prevent me from travelling.
The reason for my question was that I had checked in, but then Air Canada issued a weather warning and offered a free change to another day. I wanted to take advantage of that, but the rebooking system said I was ineligible - maybe because I had checked in already. However, after I cancelled my check-in, the system still said I was ineligible.
I had to go through Air Canada's call centre to facilitate my free change to a flight for the next day. That was easy, but the wait was substantial. Lots of people calling for weather induced flight changes, I suppose.