Absolutely, they gave me a birthday card signed by all this week. Always helpful, just the best, period.

It seems like almost every one of the 9 flight segments in the past 8 days has had to be changed because of IRROPS or my schedule. In every case the local concierge team has been extremely quick and efficient, and in a few cases had resolved the issue before I even had a chance to contact them!

Great team in YHZ (Denise, Sandra, Dorothy, and Erin). It must be a ridiculously crazy week with weather IRROPS Friday and Saturday at the start of March Break, computer IRROPS yesterday and more weather IRROPS today!!

Sylvie, Philomena, and Nathalie have also been extremely helpful at YUL. Don't remember which one of them tried to impersonate a NASCAR driver trying to get me to one of the 60 gates on time, but I was wishing the cart had seat belts! :D

One of the best benefits of the SE program is the access to the Concierge service!!

Agreed. Although I am flabbergasted you have found not just one but multiple actual people in YUL. The one station where I am never got a call back or ever interacted personally with a concierge. Despite my best efforts on many occasions. Anyways... I won't say more for sake of the person's privacy but my favorite concierge is no longer a concierge. Although still with AC. If you are reading this, you know who you are, and thank you very much for your assistance last night. ;)

YUL/YHZ - are you reading this?? Someone else's b'day is this week, and he is travelling on his b'day!!!

Did someone say "Cake on a plane"?????

YOW
 

its been a long while since I’ve had dealings with a concierge having dropped from SE status aeons ago. Today I received a call regarding today’s flights where due to a number of factors was going to be iffy to make my CNX in YYZ. Anyway he rebooked me on an earlier flight and extended a warm invite to visit the AC signature suite (which in itself restores any reason for anyone to transit YYZ).

I didn’t jot down the Concierge’s name... but sincere thanks... 🙏🏻 And cheers, the 🥂 is lovely.

Compliments to TPE concierges
 

While there is a discussion on the failure of concierge services especially after the central call number went live (or dead), my experiences with TPE concierge service were very different. I recently flew twice from TPE-YVR in Feb. and March during the peak travel seasons. During the Chinese New Year holidays, there was only one concierge Daisy who greeted me by name at the check at the counter. I have no idea how she can guess my name right without looking at any ID or boarding pass. She took my passport and handled the check in for me, gave me suggestions on which lounge to go to (SQ for the food and BR for the facility). The line at the security check winded through the airport. She found out where was the end of the line and escorted me all the way to restricted area. She greeted me again at the gate and escorted me to the plane. In March, three concierges (Daisy, Lindsay and one other) were serving at the counter. They handled the check in for me and proactively tried to sit my wife and I next to each other in D and G which I declined as across the aisle was fine with me since I wanted the window seat. Once again she escorted me to the security area, met me at the gate, and escort me to board. She even wished me bon voyage before the door closed. I haven't stress tested their services as the flights were uneventful but if Air Canada can keep up with these personal attention to details at all airports, they can beat any Asian airlines at their games.

YYC Concierge Office is great
 

I have had great service from J. Claude and the team at YYC. Always pleasant and efficient. They make a difference when it's needed and check that old issues have been addressed.

I completed 5 flights in 10 hours yesterday, ending up in the same city I started from, with only 1 of the 5 flights actually booked prior to yesterday. In one case my plane departed a gate 10 minutes after my previous flight arrived at the gate.

Had concierges in three different locations assisting me to make this crazy day happen. Don't want to name them, as I am sure a few "rules" were broken, but here is a general "THANK YOU" to the concierge teams.

Oh, and the reason for insane day is too long and too personal to explain.

Sounds like a truly crazy day - glad it all worked out in the end with a little help.

In addition to the great concierge assistance the day was truly remarkable in that all 5 flights departed and arrived on schedule. What are the odds??

Oh, and did I mention that two of the segments were to/from the US??

I received some incredulous questions from the CBSA officer. This was the same officer who questioned me when I arrived back in Canada from SFO on Apr 3rd. "You flew to SFO last night just for a party on a plane???" :D

Great service from the @YYZconcierge team yesterday from the always wonderful Angela. A minor request but gratefully received !

Can't believe I have never posted in this thread as I have had some great concierge experiences in the last couple of years.

The YYC team really is great. Last year, Alana helped me organize a special birthday surprise for a certain nomadic Toronto-based person. She also helped sort out a messy situation with a booking of my wife's and an eUp.

Chris dropped something in the mail for me after I had forgotten to put it in the mailbox before going through security and has flawlessly executed some standby requests and so on.

Anthony proactively helped us get off a repeatedly-delayed YYC-YYZ a few months back, before our original flight was cancelled.

Anna helped my wife get back her phone after forgetting it on a FRA-YYC flight last year (it made a little side trip to LHR and back).

All very nice people as well. And there are other good people in YYC too, those are just a few of the things that stuck out in my mind.

The LGA concierge team is also great. They have proactively called me when my original flight has been delayed or cancelled and offered me the chance to rush over for an earlier flight, taken care of some issues with PreCheck not showing up on BPs, helped us cut through a massive security line, etc... I feel bad for never having remembered any of their names, but they have always been very good when I've been flying through there.

Last night the LGA team did exactly that for me. Karolina (spelling?) Called me and proactively booked me on an earlier flight as my booked flight was going to be delayed. I rushed to the airport, got new boarding passes at the gate, and onto the earlier flight.

Had I ended up taking my original flight, then I would have missed my connecting flight YYZ--YYC and I would have had to spend the night in YYZ.

ORD Concierge
 

I was booked to fly home overnight, MEX-YYZ-YUL-YHZ, at 0010, booked in P; Wanted to change to either the 0845 or 1345. Reservations quoted me a $1100 fare difference + $100 scam fee to change.

A relatively quick (it is AC, the concierge needed help from someone) got me the change for free (into C).

A big thanks to Wanda at YYT. A schedule change left me five minutes short of MCT at YYZ on a return trip from Asia and I had been automatically rebooked on the original flight. I saw Wanda at the gate at YYT on my outbound and mentioned this to her. She took on the task of monitoring the flight on the return and manually checking me in on the original flight with 24 hours of the flight, once I was on my way back. Moreover, she preserved my upgrade (which I had originally by lost when I was rebooked) by taking another credit from my eup account. Then, after the flight she arranged to have that extra credit restored to the account. Amazing service!

Wanda, YYT? Is that a fish?

The movie was epic crazy. :D

Be careful when outing staff by name and place of work. For obvious reasons, airports impose strict speed limits for all vehicles inside and outside - so if the wrong, humourless supervisor gets word, even anecdotally, that their staff may be exceeding what's permitted, people could get into trouble or be asked uncomfortable questions.

I also had great assistance from Wanda on Monday. She was extremely helpful.

Got a couple impressive secondhand stories from a colleague I figured I'd share.

Colleague flew YUL-LAX today, and due to what can only be attributed to the sheer excitement of taking his MM-crossing flight, he forgot the key to a car he keeps in LA at his home in YUL. By the time he realizes this, it's too late to overnight it to him and with the provincial holiday weekend, he doesn't stand much of a chance to get the key before Tuesday, right in time for his flight home.

Enter the YUL concierge team. My colleague's daughter is bringing the key to the concierge, who'll then give it to the SD for one of tomorrow's flights to LAX who'll in turn hand it off to the LAX concierge. Despite only knowing about Flyertalk through my own lack of productivity at the office, he insists I should "share THAT on FT."

In giving me the play-by-play on this story, he went on to tell me about another time they helped out on a simple YUL-LAS flight where someone in his travel party had forgotten their passport in YYZ. He was switched onto a YUL-YYZ-LAS routing and the passport was retrieved by its owner's building security and driven to YYZ by car service. A concierge met the car curb-side and delivered the passport to the YUL-YYZ arrival gate. They made their transborder connection and went on to arrive in LAS where the rest of the YUL-LAS party had arrived about 20 minutes earlier.

Despite a knack for forgetting things in the wrong cities, he says, "the best part of SE100 is concierge."

You bring back memories of my own absent minded follies. The YEG team has assisted me in getting a shirt I needed to YYJ and my laptop power cord to YYZ. There is no question that they are an extremely important part of my team or, as they like to refer to themselves, family. For someone who flies more than a few times a year, life would be much more difficult without them.

Two recent experiences with the concierge's, both of which I wrote into AC for recognition. Concierge in ORD (forget his name) waiting outside of security, long after the counter closed to provide me and my family boarding passes as we were transferring from T5 and our inbound Int'l flight was 2 hrs late. I'm sure I was digging into his personal time and I appreciate him hanging around just for us as TK wouldn't issue us a BP.

Cindy (?) in BOS. Every time I travel to BOS Cindy stands out with her customer service. Last week traveling in Y, Cindy gave me a call 1 hr before the flight to let me know she had bumped my to J due to oversold conditions in Y and moved me to a direct flight from a connecting flight. I'm sure this happens all the time to others, but for me it was a great gesture. The fact that she takes the time to proactively call is impressive.

Great service from YOW concierge during IROPS last week Tuesday and then from YYZ concierges who were waiting at gate with new BP for missed cnx to YSB for next flight.
Multiple voice mail messages explaining all of the above. Well done !!!!

I have a question about the concierge service - namely, what is it and what can I expect out of it? Crossing into SE100k for the first time this year. I hear so much about the service but still don't fully understand it. Is it something I access in the event of a problem only? Do they anticipate problems before I know they exist?

Sorry for the newbie crap. I know y'all are very experienced and probably don't want the added company in SE status anyway ;)

When you cross the 100K threshold, your Altitude page will give you a central concierge number and email. You will also receive a package in the mail. Generally you would call them with an issue, hopefully there is no real need to call them otherwise. Minor stuff would be like can you print my boarding pass, change my seats etc. More important is missed connections, late arrivals for connections, bag issues, etc. Generally very helpful. Yes, they can also be proactive - for example meet you at the gate and transport you to your new gate for short connections, print new boarding passes, etc.

Thanks to the YVR concierge team for pro-actively rebooking me this morning when the departure of AC 122 was delayed for two hours. And thanks to concierge Sanja for guiding me, in my addled and sleep-deprived state, through the new YVR CBS and bus-transfer system.

Another thank you to the YVR concierge team. My bags including a bike did not make a connection just before August long weekend. Only very few people were working for the company AC uses to deliver delayed luggage that weekend. In order to get the bags to me in time, a concierge hoped on a yellow cab to personally deliver the bags to me. Fantastic service and truly appreciated.

Glad to hear all worked out for you, with some assistance.

I would hope that AC procures vendors that have contracts stating that during peak times that they have more staff on hand... not less. But what do I know.

I couldn't agree more!

Actually, the experience as a whole was a pain and it was only thanks to the YVR concierge team that it did not end up being a total disaster. Even before takeoff for my first leg of the day I knew my bags would not make it because the connection time was way too tight (that was LH's fault as they cancelled the original flight and put me on the next). The lineup at baggage services at YVR was atrocious and there was no priority line or anything like that. Worldtracer website was down all weekend with server errors so I could not take the progress online. And the baggage service hotline was a joke: clueless agents who make you feel bad that you even call… Than again, seeing how the YVR concierge team went out of their way was a nice surprise and very good experience.

Probably a good thing (if you can say that) this happened at YVR. Many will agree with me that they arguably have the best concierge team in NA... perhaps system wide but I would say maybe LHR and TYO might be comporable.

Agreed! The team at YVR is awesome. I had mixed experiences at LHR and FRA with some outstanding service but also mediocre ones.

I agree that YVR has an amazing team. I would not, however, put them above my home group. The YEG Concierge is also amazing. YWG has also delivered some fantastic service.

I am partial to the team at LGA. Tough terminal. Tough airport. The most entitled flyers I have ever seen.

This wasn't a Concierge but don't see a more appropriate thread to post this to.

I was scheduled on the first flight out of YYZ -> Sun destination where my parents live on Thursday, Thanksgiving day. Showed up Wednesday night at the altitude desk, ready to stay at the Sheraton Gateway, and 2 great customer service agents (names kept private) were able to confirm me in J (I had confirmed e-upgrade for original flight) on an [oversold] flight so I could get down and surprise my parents one night early. Fantastic service on-board and in the terminal.

Thanks AC! This is why I'm loyal.

Great LHR concierge assistance
 

I will put a thank you for the concierge in TPE.

I had an hour connection at the far side of the airport. As efficient as TPE is for connections, I was able to arrive at the gate without running due to her assistance.

I relayed your thanks to TPE concierge this afternoon. She enjoyed reading your post and said she hopes you had a good trip to Singapore!

TPE