The "THANKS Concierge!" thread
 

As 2002 comes to a close, I thought this would be an appropriate place to thank a few great Air Canada Concierges for making my travel easier. I'm not an SE, (just *E) but on several flights flying ExecFirst and even a few domestic discounted Y ones http://www.flyertalk.com/forum/wink.gif, AC Concierges were really helpful and restored my faith in AC's service. http://www.flyertalk.com/forum/smile.gif

Feel free to add your own:

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Ron / Rob (?) in SYD (the guy with glasses)
Jim (?) in YVR
Judy (?) in YYC
Richard (?) in HNL




[This message has been edited by jral (edited 01-01-2003).]

To the concierges (applause)! http://www.flyertalk.com/forum/smile.gif

It has been a good year and for a service I never thought I would use, you have provided welcoming smiles, fixed up problems which seemed hard for other AC staff to do, and just made my travel experience a whole lot more pleasant.

For my great experiences in 2002 with the concierges in LHR, FRA, YYZ, YOW, YYC, YVR, LAX, and HKG a big thank you! (and yes I did write to AC thanking them for you too)

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BlondeBomber's Star Alliance Gold Comparison Chart 2002
Dorian's Star Alliance RTW Price Chart
Hilton HHonors Rewards Hotel Levels
The FT Get Together Index

I'm a firm believer in letting customer service agents in any industry know when they have provided superior service. I also am not shy about telling someone when it's substandard, politely.

So, I'm hoping you complimented these concierges for the good work at the time you were interacting. Right?

tcook - of course!

Ah, a topic near and dear to my heart ...

As I constantly remind the SE desk, one of the major reasons I stay loyal to AC is the concierge service. They are all excellent ... in particular Rita & Steve in LAX.

Absolutely, concierge service is one of the best SE benefits around. They are more than willing to help out even when you're not travelling.

I've written to the SE desk many times this year commending their service and I've told the concierge about it whenever they meet me on arrival or I see them around the airports.

http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif

I agree. There have been many occasions when the concierge staff (for me particularly in YYZ and LHR) have really gone out of their way to assist me in sorting out problems or just making my life easier. In general my interactions with AC staff have been very positive (including SE dsek, check-in agents, MLL staff and FAs). However, the concierge staff have really provided excellent service (David and Kelvin in LHR have been especially helpful to me and my family on a number of occasions). At this time of year I would like to wish all of the AC staff the best for 2003. Now if the leadership could just learn a little from the front-line staff this could be a really good airline!

Cannot think of enough good things to say about all the Concierges I have had the good fortune to meet.

A special big Thank You to Rosina in HNL for taking care of a big Xmas favour so brilliantly.

MCM.

I can't thank concierge enough for their assistance when I have flown AC in 2002.

Their assistance in FRA, LHR, ORD, YVR and, of course, YYZ is very much appreciated -- whether it would be tracking down a bag that was repaired and 'sent' somewhere to YYZ or meeting a flight to let me know that my bags did not make it, and therefore, no need to wait for 40 minutes to find out I have no bags...just to name two things.

Sent a letter off to AC to show my apprciation of their service in early December.

Concierge -- A group of employees, dedicated to customer service, that have the authority to make decisions.

Cheers


[This message has been edited by sing-along (edited 12-31-2002).]

Yes, many thanks to all the concierge I have encountered in the past!

Special thanks to the crew I've had the pleasure of dealing with at LHR - Rosemary, Paula, Dave, Dawn, Jennifer.

Agree with all the comments...

Rob in Syd is excellant...can't do enough, even though he recoginzes you way before he checks the list.
This guy goes way above the call of duty.!..


Rae in LHR is one of the best...She just goes out of her way...

The HNL guys and girls and superb...

Robyn in SYD...Just the same as the ROB...on the ball and has the customers best interest at heart..

This is the best SE benefit in my book!!

They are all great...



[This message has been edited by Ferrari (edited 01-29-2003).]

I'd like to thank Mel (in ticket sales at LHR) for being truly helpful with fare rule details and other useful tips, and Sheila in Aeroplan (LHR). She called me last yea to respond to a problem and said I should come back to her if ever I had another issue. Just before Christmas she was able to sort out a frined of mine who had lost her vouchers (really!) and made sure a J seat was held open for her.

Let me add to the praise. The Concierges seem to be the only group who are able to second guess your needs in the right direction. Almost all of my "thank-you AC" notes this year have been about the Concierges. Special thanks to Judy and David in YYZ, Rob in SYD, David in LHR, and Jeanette in YVR

A special thanks to Rae in LHR. Has gone out of her way to provide me great service more than a couple of times. And to the other Concierges at LHR.
Thank you!
And to all the Concierges at YYZ, YWG, YUL, FRA, LGA and YVR.

[This message has been edited by AC_flyer (edited 01-01-2003).]

Do not forget those at ORD - have been kind and helpful a number of times to me over the past year also!

Oh - and also those in NRT and Beijing! My trips there would not have been as pleasant without their welcoming smiles!

Maybe this thread should be forwarded to the concierges!

[This message has been edited by Empress (edited 01-01-2003).]

I just had an experience with a concierge in YWG yesterday and wow what atitude!

I realized about 10 minutes before boarding my flight back home I had my parent's Remote Garage Door opener in my pocket. I went up to the ticket counter at gate T to explain my problem to the agent (where can I leave something at the airport for pick up ?).

Before the agent could respond, the concierge, who was a couple of feet away said "I'll handle it!". She took the remote control, my parents phone number and before we landed in YYZ the remote control was re-united.

Much appreciated!!

I just want to say thanks to Robyn in Syd.

You have to love these guys the way they make sure all is okay....

I got met and walked to the fastest line at Immigration I have ever seen at SYD...NO line ups..straight through, bags were there 5 mins after and I was out of the AP within 25mins of landing...

Now Thats fast.

I agree with Empress we should forward this on to AC, maybe we could do a letter and all sign it.

BS: She is super.

Hey, what about Calvin in LHR!

ALso Shelly, Jann in Ottawa.

And Ann in YYZ who has rescued me several times.

I love the conceirges but to be frank with you I do not see them as much as I used to in the good old days. I know they are there and a quick call usually gets one fast, expect in LHR where they are hard to reach.

If I knew the concierge was meeting me up at YVR when I got off my YYZ-YVR yesterday, I would have printed this thread off and gave her a copy.

If you guys don't have much to add, I'll forward a copy of this to the stations with concierge services.

As for me - hard to pinpoint a specific concierge, they've ALL been very helpful and friendly.

As a Concierge, I want to say THANK YOU for recognizing this incredible group that I work with.

Cheers
and all the best in 2003

Welcome to Flyertalk. Very nice to see you here - Lynn. http://www.flyertalk.com/forum/smile.gif

I love it when I see the 'interest' in your profile is 'Super Elites'. http://www.flyertalk.com/forum/smile.gif

No, thank you & your incredible group. Welcome to FT. http://www.flyertalk.com/forum/biggrin.gif

Cheers. Dogstar.

I second Empress' comments re: Concierges in all locations have provided exceptional service.

I can honestly say I will miss the Concierge Service the most when I fall to E on Mar. 1st!

I am totally new to the forum but have found the topics most enlightening. I have been Platinum level at Canadian since it started and have been *AC SE. I find the Calgary and LHR concierge group extremely helpful. This is a service that AC wanted ot discontinue and I, amongst others, wrote to AC and they actually listend. I find this to be the best benefit of being *SE

lynnroberts

Welcome to FT....

Would you like to share with us your location, Iam sure many of us would like to say helolo when we are passing...

Its funny, I have had many a concierge come up to me knowing who I am....Its so nice especially when you have had a long trip...

I always l;ike to stop by and say hello when I go back to the same place.

Thanks

Welcome lynnroberts and ac777. It's always a pleasure to hear from new people. http://www.flyertalk.com/forum/smile.gif

FYI - the YVR/YYZ/LHR concierge(s) all told me they loved this thread and really appreciate the compliments.

I couldn't agree more. http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif On the few occasions I have spoken to them they have been great.
One question tho' - how does one become a concierge?

Though SE is just a dream for me right now... I dropped my passport and a very nice Concierge picked it up and handed it to me on the air bridge... So, if someone could show this message to her and thank her (she did 856 last night), that would be great! http://www.flyertalk.com/forum/smile.gif

Don't worry - they are reading this thread and Flyertalk. http://www.flyertalk.com/forum/smile.gif

I'm not sure, but I wish I could draw from a pool of applicants that could produce such employees.

I have been most impressed with the gang in Chicago. I had a period in 2002 where I dropped to E before requalifying SE during the year.

On day trips to Chicago I was still met in the morning with a friendly smile and my boarding pass for the evening. They also usually included the list of the flights for the evening and the load factors in case I wanted to change flights.

The ORD gang will help me out even when I'm not flying anywhere near them.

Printed off this thread and dropped it off with concierges in LAX yesterday.

They were not aware of it and were thrilled with all the positive feedback.

This is great positive reinforcement for a service that we all value.

Yep, dropped it off with Janice and Paul at ORD over the weekend, en route to CPH and AMS (Thanks MainlyUS for that last post before I printed it off! perfect timing).

It was my first time meeting them and Paul was great. Flights were delayed so he paged me and put me on an earleir flight. Nice guy.

I couldn't get thru to some of the stations in Asia as they do not use email. So if anyone of you are going to Asia, bring a copy to them.

I've taken care of the North America and Europe stations. All the concierges were very appreciative of the support. http://www.flyertalk.com/forum/smile.gif

Thanks Empress...

It would be great for a few of the Concierge's to join the forum, what a way to comunicate in an annoymous way, and still keep the side up..

I am sure they have so much to contribute.

Having just come through SYD again....I was blown away....can't go into detail but everyone has been thanked....
You guy are the best!

[This message has been edited by Ferrari (edited 01-29-2003).]