Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

AC On-Time Performance (OTP) Discussion/Complaints - Systemic Issues (2022 onwards)

Community
Wiki Posts
Search

AC On-Time Performance (OTP) Discussion/Complaints - Systemic Issues (2022 onwards)

Thread Tools
 
Search this Thread
 
Old Aug 13, 2022, 5:37 pm
  #61  
 
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Originally Posted by Bohemian1
Well, you can follow the herd and do as canadiancow sometimes does, and wait until you get the boarding text for your flight. That at least (in theory) means that the flight is boarding.

Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
Wait for the text and then add 15 minutes before leaving. If no text is received, wander over to the display screens or go to the gate 15 minutes after the intended commencement of boarding.
YVRtoYYZ is offline  
Old Aug 13, 2022, 6:06 pm
  #62  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Or ask the lounge agent how many still need to board
vancouver25k likes this.
canadiancow is offline  
Old Aug 14, 2022, 12:39 am
  #63  
 
Join Date: Sep 2008
Posts: 7,875
Originally Posted by Bohemian1
Well, you can follow the herd and do as canadiancow sometimes does, and wait until you get the boarding text for your flight. That at least (in theory) means that the flight is boarding.
Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
Originally Posted by YVRtoYYZ
Wait for the text and then add 15 minutes before leaving. If no text is received, wander over to the display screens or go to the gate 15 minutes after the intended commencement of boarding.
Sometimes I don't get a message, sometimes I do. Like, the flight from YYJ was delayed, never no notification, not even for boarding. Not like you could really go anywhere anyway, though it would be nice to know so I wouldn't have to get to the airport so early.

Originally Posted by canadiancow
Or ask the lounge agent how many still need to board
When I was leaving the lounge there was no agent at the desk. I presume they were around, somewhere though.

I think AC being always late is the norm. The captain, when introducing the flight, made a comment that the original departure time has come and gone, as usual.
s0ssos is offline  
Old Aug 14, 2022, 7:32 am
  #64  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,305
Originally Posted by s0ssos
I think AC being always late is the norm. The captain, when introducing the flight, made a comment that the original departure time has come and gone, as usual.
I dont know when statistically speaking being late becomes the norm, but I think thats a fair assessment when 67% of your flights are late
Pretty sad when even the crew expects to be late
rankourabu is offline  
Old Aug 15, 2022, 5:35 am
  #65  
 
Join Date: Sep 2015
Posts: 1,187
Originally Posted by Bohemian1
Well, you can follow the herd and do as canadiancow sometimes does, and wait until you get the boarding text for your flight. That at least (in theory) means that the flight is boarding.

Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
Not at all foolproof. My last trip, first leg I had no text so wandered down to the gate about T-20. There was nobody waiting in the gate area, and the outstation agent was nervously waiting for me (and a couple of other PAX). Then on the second leg, I did get the text. I slowly made my way down to the gate and it was easily another 20-30 minutes before anyone was boarded.

Staying on topic, that first leg departed on time and arrived early. (I had a similar early arrival about a week ago. Both international, one to YYZ and one from YYZ.)
vancouver25k is offline  
Old Aug 15, 2022, 7:50 am
  #66  
 
Join Date: Aug 2022
Programs: Aeroplan 50k, Bonvoy Gold, Accor Gold
Posts: 98
Originally Posted by Bohemian1
AC seemed to be suffering from a cleaning crew shortage at YUL on Friday evening.
AC seems to suffer from cleaning crew shortages in most locations at all times. I'm sure they would blame COVID or the GTAA or security badging, but at the end of the day AC is just not staffed to keep their planes to the schedules they've set. This isn't even a matter of world best practice, for all their flaws even the american mainline airlines are an order of magnitude better at turning a plane in a reasonable amount of time.
rankourabu likes this.
CA_Traffic is offline  
Old Aug 16, 2022, 1:31 pm
  #67  
 
Join Date: Sep 2008
Posts: 7,875
Originally Posted by CA_Traffic
AC seems to suffer from cleaning crew shortages in most locations at all times. I'm sure they would blame COVID or the GTAA or security badging, but at the end of the day AC is just not staffed to keep their planes to the schedules they've set. This isn't even a matter of world best practice, for all their flaws even the american mainline airlines are an order of magnitude better at turning a plane in a reasonable amount of time.
Yet somehow hotels in Canada provide housekeeping (while in the US they do not)
s0ssos is offline  
Old Aug 18, 2022, 3:13 pm
  #68  
 
Join Date: Sep 2015
Posts: 1,187
The email for my current delay: due to bad weather from an earlier flight.

I'd hate (love?) to be on that earlier flight.
vancouver25k is offline  
Old Aug 31, 2022, 3:50 am
  #69  
 
Join Date: Dec 2007
Posts: 3,607
Someone on one of the multiple one-time performance threads mentioned this particular flight DUB-YYZ and said they had no hope of running on time because they've upgauged it to a 777 and not updated the scheduled turn around time. I can't find the post at the moment


And indeed here I am 10 minutes past scheduled departure and they're still boarding. Boarding started on time but I wonder why it's taking so long to board a 777 .... Something's missing here... I can't put my finger on it.....
Attached Images  

Last edited by zkzkz; Aug 31, 2022 at 3:57 am
zkzkz is offline  
Old Aug 31, 2022, 6:59 am
  #70  
 
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
Originally Posted by zkzkz
And indeed here I am 10 minutes past scheduled departure and they're still boarding. Boarding started on time but I wonder why it's taking so long to board a 777 .... Something's missing here... I can't put my finger on it.....
I'm convinced that most of Air Canada's OTP problems come down to giving a .... about OTP. How hard is it to add a second set of stairs at the rear and cut the boarding time in half?

A couple of years ago I flew Korean Air on a 777, on an international flight leaving Korea, and it was less than 30 mins remaining before departure and they just started boarding and I was thinking there was no way we were leaving on time. We left early.
Bohemian1 likes this.
RatherBeInYOW is offline  
Old Aug 31, 2022, 4:21 pm
  #71  
 
Join Date: Dec 2007
Posts: 3,607
Originally Posted by RatherBeInYOW
I'm convinced that most of Air Canada's OTP problems come down to giving a .... about OTP. How hard is it to add a second set of stairs at the rear and cut the boarding time in half?
Well... I'm not so sure about that. A 777 takes a lot of space and the engine is a big beast. The path they would have to make for passengers would be pretty far out to be safe and there might not actually be enough space at these gates. Almost all the other planes departing from these gates are 737 or smaller. They basically built this wing of the airport for Ryanair...
zkzkz is offline  
Old Aug 31, 2022, 5:41 pm
  #72  
Suspended
 
Join Date: Oct 2019
Posts: 166
Originally Posted by zkzkz
Someone on one of the multiple one-time performance threads mentioned this particular flight DUB-YYZ and said they had no hope of running on time because they've upgauged it to a 777 and not updated the scheduled turn around time. I can't find the post at the moment


And indeed here I am 10 minutes past scheduled departure and they're still boarding. Boarding started on time but I wonder why it's taking so long to board a 777 .... Something's missing here... I can't put my finger on it.....

I believe if they push it hard they can actually be “on time”, or at least close to on time.

I took 3 back-to-back YYZ-DUB-YYZ MRs last weekend. The first two times, the luggage loading continued for 1.5h after boarding has completed. The 3rd time the inbound flight was already 2 hours behind schedule, and they managed to land at YYZ about 2h17m late than the schedule. (Probably in a desperate attempt to avoid EU261)
Now imagine if the inbound wasn’t delayed, then they would probably have met the OTP.

Last edited by sha8192; Aug 31, 2022 at 7:52 pm Reason: grammar
sha8192 is offline  
Old Aug 31, 2022, 7:37 pm
  #73  
 
Join Date: Dec 2007
Posts: 3,607
Incidentally amusing coda to this story... I boarded my connecting flight to YUL and realized it was the same fin! I originally had the same seat assigned on both flights but I had changed that.

They were using two jetbridges in YYZ and still didn't actually get off the ground on time. so ... \o/

Neither flight was significantly delayed in the end. YYZ didn't actually load my luggage though
zkzkz is offline  
Old Aug 31, 2022, 7:51 pm
  #74  
Suspended
 
Join Date: Oct 2019
Posts: 166
Originally Posted by zkzkz
They were using two jetbridges in YYZ and still didn't actually get off the ground on time. so ... \o/
I doubt the two jet bridges help much at YYZ. It's mainly to create a prestige for the J/PY folks as the 1st bridge is for J/PY only. The 2nd bridge is for Y passengers. J/PY board as zone 1/2 and mostly use the 1st bridge only, while zone 3/4/5 use the 2nd bridge only. There is little overlap where both bridges are used simultaneously.

Originally Posted by zkzkz
Neither flight was significantly delayed in the end. YYZ didn't actually load my luggage though
Time to claim credit card insurance and buy buy buy those luxury makeups/purse/etc. Not entirely a bad thing .
sha8192 is offline  
Old Sep 12, 2022, 5:51 am
  #75  
 
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Frequent Aircraft Towing Delays at YYZ

This post is more of me venting than anything else:

Is it just me or has anyone else experienced the morning departure delay due to “towing aircraft to gate” followed by the subsequent “delay for US CBP inspection”? Almost every morning flight from YYZ is delayed for me due to this.

I guess the aircrafts are taken to the hangar overnight for grooming or maintenance but if you take a few samples of flight statuses over the day, the morning delay from YYZ is majority of the time the initial delay. This seems like an easy process improvement item for AC to just ensure planes are parked and inspected at gates early.

I may not have all the facts but the number of delays for this reason on early AM departures seems suspect and fixing this may result I better on time
performance for the rest of the day.

/Venting fin
seegs is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.