AC On-Time Performance (OTP) Discussion/Complaints - Systemic Issues (2022 onwards)
#61
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Well, you can follow the herd and do as canadiancow sometimes does, and wait until you get the boarding text for your flight. That at least (in theory) means that the flight is boarding.
Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
#63
Join Date: Sep 2008
Posts: 7,875
Well, you can follow the herd and do as canadiancow sometimes does, and wait until you get the boarding text for your flight. That at least (in theory) means that the flight is boarding.
Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
When I was leaving the lounge there was no agent at the desk. I presume they were around, somewhere though.
I think AC being always late is the norm. The captain, when introducing the flight, made a comment that the original departure time has come and gone, as usual.
#64
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,305
Pretty sad when even the crew expects to be late
#65
Join Date: Sep 2015
Posts: 1,187
Well, you can follow the herd and do as canadiancow sometimes does, and wait until you get the boarding text for your flight. That at least (in theory) means that the flight is boarding.
Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
Not 100% foolproof, and still doesn't necessarily mean that you will depart on time though.
Staying on topic, that first leg departed on time and arrived early. (I had a similar early arrival about a week ago. Both international, one to YYZ and one from YYZ.)
#66
Join Date: Aug 2022
Programs: Aeroplan 50k, Bonvoy Gold, Accor Gold
Posts: 98
AC seems to suffer from cleaning crew shortages in most locations at all times. I'm sure they would blame COVID or the GTAA or security badging, but at the end of the day AC is just not staffed to keep their planes to the schedules they've set. This isn't even a matter of world best practice, for all their flaws even the american mainline airlines are an order of magnitude better at turning a plane in a reasonable amount of time.
#67
Join Date: Sep 2008
Posts: 7,875
AC seems to suffer from cleaning crew shortages in most locations at all times. I'm sure they would blame COVID or the GTAA or security badging, but at the end of the day AC is just not staffed to keep their planes to the schedules they've set. This isn't even a matter of world best practice, for all their flaws even the american mainline airlines are an order of magnitude better at turning a plane in a reasonable amount of time.
#69
Join Date: Dec 2007
Posts: 3,607
Someone on one of the multiple one-time performance threads mentioned this particular flight DUB-YYZ and said they had no hope of running on time because they've upgauged it to a 777 and not updated the scheduled turn around time. I can't find the post at the moment
And indeed here I am 10 minutes past scheduled departure and they're still boarding. Boarding started on time but I wonder why it's taking so long to board a 777 .... Something's missing here... I can't put my finger on it.....
And indeed here I am 10 minutes past scheduled departure and they're still boarding. Boarding started on time but I wonder why it's taking so long to board a 777 .... Something's missing here... I can't put my finger on it.....
Last edited by zkzkz; Aug 31, 2022 at 3:57 am
#70
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
A couple of years ago I flew Korean Air on a 777, on an international flight leaving Korea, and it was less than 30 mins remaining before departure and they just started boarding and I was thinking there was no way we were leaving on time. We left early.
#71
Join Date: Dec 2007
Posts: 3,607
Well... I'm not so sure about that. A 777 takes a lot of space and the engine is a big beast. The path they would have to make for passengers would be pretty far out to be safe and there might not actually be enough space at these gates. Almost all the other planes departing from these gates are 737 or smaller. They basically built this wing of the airport for Ryanair...
#72
Suspended
Join Date: Oct 2019
Posts: 166
Someone on one of the multiple one-time performance threads mentioned this particular flight DUB-YYZ and said they had no hope of running on time because they've upgauged it to a 777 and not updated the scheduled turn around time. I can't find the post at the moment
And indeed here I am 10 minutes past scheduled departure and they're still boarding. Boarding started on time but I wonder why it's taking so long to board a 777 .... Something's missing here... I can't put my finger on it.....
And indeed here I am 10 minutes past scheduled departure and they're still boarding. Boarding started on time but I wonder why it's taking so long to board a 777 .... Something's missing here... I can't put my finger on it.....
I believe if they push it hard they can actually be “on time”, or at least close to on time.
I took 3 back-to-back YYZ-DUB-YYZ MRs last weekend. The first two times, the luggage loading continued for 1.5h after boarding has completed. The 3rd time the inbound flight was already 2 hours behind schedule, and they managed to land at YYZ about 2h17m late than the schedule. (Probably in a desperate attempt to avoid EU261)
Now imagine if the inbound wasn’t delayed, then they would probably have met the OTP.
Last edited by sha8192; Aug 31, 2022 at 7:52 pm Reason: grammar
#73
Join Date: Dec 2007
Posts: 3,607
Incidentally amusing coda to this story... I boarded my connecting flight to YUL and realized it was the same fin! I originally had the same seat assigned on both flights but I had changed that.
They were using two jetbridges in YYZ and still didn't actually get off the ground on time. so ... \o/
Neither flight was significantly delayed in the end. YYZ didn't actually load my luggage though
They were using two jetbridges in YYZ and still didn't actually get off the ground on time. so ... \o/
Neither flight was significantly delayed in the end. YYZ didn't actually load my luggage though
#74
Suspended
Join Date: Oct 2019
Posts: 166
Time to claim credit card insurance and buy buy buy those luxury makeups/purse/etc. Not entirely a bad thing .
#75
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Frequent Aircraft Towing Delays at YYZ
This post is more of me venting than anything else:
Is it just me or has anyone else experienced the morning departure delay due to “towing aircraft to gate” followed by the subsequent “delay for US CBP inspection”? Almost every morning flight from YYZ is delayed for me due to this.
I guess the aircrafts are taken to the hangar overnight for grooming or maintenance but if you take a few samples of flight statuses over the day, the morning delay from YYZ is majority of the time the initial delay. This seems like an easy process improvement item for AC to just ensure planes are parked and inspected at gates early.
I may not have all the facts but the number of delays for this reason on early AM departures seems suspect and fixing this may result I better on time
performance for the rest of the day.
/Venting fin
Is it just me or has anyone else experienced the morning departure delay due to “towing aircraft to gate” followed by the subsequent “delay for US CBP inspection”? Almost every morning flight from YYZ is delayed for me due to this.
I guess the aircrafts are taken to the hangar overnight for grooming or maintenance but if you take a few samples of flight statuses over the day, the morning delay from YYZ is majority of the time the initial delay. This seems like an easy process improvement item for AC to just ensure planes are parked and inspected at gates early.
I may not have all the facts but the number of delays for this reason on early AM departures seems suspect and fixing this may result I better on time
performance for the rest of the day.
/Venting fin