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-   -   How long for fully refundable fare refund processing? (https://www.flyertalk.com/forum/air-canada-aeroplan/2065891-how-long-fully-refundable-fare-refund-processing.html)

aircrashsurvivor Jan 18, 2022 4:19 pm

How long for fully refundable fare refund processing?
 
Tried to find the answer: for cancellation on a fully refundable fare, how long does it take to get the refund back to the credit card used
thanks in advance

YYCNoob Jan 18, 2022 5:11 pm


Originally Posted by aircrashsurvivor (Post 33914297)
Tried to find the answer: for cancellation on a fully refundable fare, how long does it take to get the refund back to the credit card used
thanks in advance

Personal experience (Domestic comfort fares only), it has been within 1 business day.

Bartolo Jan 19, 2022 12:33 pm

Once the agent agrees, it has typically been almost instant (credit email) from AC. Sometimes the agent has offered to stay on the line to make sure I get it. Credit on my CC has taken up to 48 hrs.

I had a refundable tx with a penalty (P fare) during Covid that required quite the process to get a refund. Hence my language in the previous para. The agent did not do what I requested in this instance and the tapes backed me up. Be sure to note time/date of call and agent’s name.

theranj Jan 19, 2022 12:44 pm

I have a flight cancelled from last week - instant refund email/pdf - no credit yet
I have a flight leg that got cancelled last night and made other arrangements home - instant refund email/pdf - obviously no credit yet for that one

...both were Economy Standard

stoddaj1 Jan 19, 2022 5:23 pm

I cancelled a flight on Dec. 21. Received Aeroplan points back immediately but am still waiting for the taxes etc. to be refunded. Hopefully soon.

mapleg Jan 20, 2022 7:20 am


Originally Posted by stoddaj1 (Post 33917869)
I cancelled a flight on Dec. 21. Received Aeroplan points back immediately but am still waiting for the taxes etc. to be refunded. Hopefully soon.


That is unusual. Usually it takes 3 or 4 business days. Also, they credit the taxes back on the day you booked it, so if you booked it August 15th, that is the date of the tax being credited back (so it may not show up when you are just looking on line at charges on your current statement)

RZR Jan 20, 2022 7:36 am

All my Latitude full fare revenue tickets that I cancel , show on my credit card as refunded within a maximum of 4 business days, Maximum.

msat Sep 25, 2022 1:39 pm

Latitude fare refunds
 
Can someone confirm how long it is taking these days for AC to complete the refund process when one cancels a latitude fare booking? Also, I assume that the my cc will automatically be credited?

Thanks!

Symmetre Sep 26, 2022 2:23 pm

Cancelled a Comfort booking YYZ-TPA-YYZ yesterday due to the oncoming hurricane, credit showed up on my Amex this afternoon. I would expect no different for a Latitude fare.

flyingcrooked May 3, 2023 8:11 am

Searched the forum in the hope of avoiding a new thread/post, but couldn't find anything recent. Figured this thread made sense.

Does anyone know how long cc refunds are taking these days? Booked $25k of flights last week, now need to cancel about $10k of those and rebook because of new origin/destination. All latitude fares. Wondering how long it will likely take for refunds to be credited to my card as I'd rather not end up with a $35k statement balance due.

Not sure why cancellation refunds take any longer, even one second longer, than it takes for charges to post.

Adam Smith May 3, 2023 10:50 pm


Originally Posted by flyingcrooked (Post 35220794)
Searched the forum in the hope of avoiding a new thread/post, but couldn't find anything recent. Figured this thread made sense.

Moderator note: moved to a thread that's more recent than the 2011-vintage thread where this was originally posted.


Does anyone know how long cc refunds are taking these days? Booked $25k of flights last week, now need to cancel about $10k of those and rebook because of new origin/destination. All latitude fares. Wondering how long it will likely take for refunds to be credited to my card as I'd rather not end up with a $35k statement balance due.
It shouldn't take more than a few days most of the time, and if you do happen to cross a statement date, it should almost certainly post in time for it to be credited before you have to pay. See first-hand experiences in the thread above.


Not sure why cancellation refunds take any longer, even one second longer, than it takes for charges to post.
Having worked in the credit card business for a while, it's complicated, but you're not wrong, in principle, that it should work that way. It also depends on what card you're using. In recent times, I've found refunds show up on my CIBC Visa about as quick as charges do.

mikegao May 3, 2023 11:39 pm


Originally Posted by aircrashsurvivor (Post 33914297)
Tried to find the answer: for cancellation on a fully refundable fare, how long does it take to get the refund back to the credit card used
thanks in advance

Usually around 3 days, but definitely less than a week.

flyingcrooked May 4, 2023 8:16 am


Originally Posted by Adam Smith (Post 35222721)
Moderator note: moved to a thread that's more recent than the 2011-vintage thread where this was originally posted.

Thanks. Sorry for the trouble. I hadn't found this thread and the title of the other one seemed equally luminous re the question (I'd seen some more recent ones but the thread title was vague).




Originally Posted by Adam Smith (Post 35222721)
It shouldn't take more than a few days most of the time, and if you do happen to cross a statement date, it should almost certainly post in time for it to be credited before you have to pay. See first-hand experiences in the thread above.

thanks. The confirmation email says one should allow a minimum of three weeks. That said, it no longer really matters since although you'd expect if it posted after the statement date but before the balance is due, it would reduce the balance due, according to Amex *it doesn't for credit cards*, only for charge cards. Got two confirmations from different Amex reps on this and my deciphering of the T&C for the Amex reserve suggests the same.

Seat13F_AC_CRJ May 8, 2023 8:15 am

Two recent datapoints of trips booked and cancelled within hours of booking.
1. The original charge and the refund both hit my card the same day - Sat 29th of April. Card is a corporate US Bank (Canada) visa card.
2. On May 2nd I charged a flight to my TD Visa Aeroplan. I cancelled a few hours later and received the refund email before ending the call with AC. But the refund hasn't yet been posted.
I wonder how much of the delay belongs to TD and not to AC.
--
13F

andye May 11, 2023 10:48 am

Datapoint.
I made changes to a reward ticket on Apr 30th. New charge (taxes and fee) was posted to TD Visa on May 3rd. However, the refund of taxes hasn't been posted yet.


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