Complex Multi-City Points Bookings, Stopovers & Adding Segments (Aeroplan 2.0)
Oct 2, 2021, 1:56 pm
#316
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
Is 100% the only routing restriction? e.g.
YYZ-JNB IS 8'303mi,
does that mean a routing through Asia like YYZ-PVG-ADD-JNB (15'116mi) is legal for the general NA-Atlantic 8000+ price, which should be 100k? (Is this the new/official mini-RTW thread?)
YYZ-JNB IS 8'303mi,
does that mean a routing through Asia like YYZ-PVG-ADD-JNB (15'116mi) is legal for the general NA-Atlantic 8000+ price, which should be 100k? (Is this the new/official mini-RTW thread?)
Oct 4, 2021, 4:55 pm
#318
Join Date: Nov 2009
Posts: 519
North America to India with stopover
Is it possible to fly from US to India with Maldives stopover EWR-MLE-BOM or even another stopover in Amercia e.g. ORD - EWR- MLE - BOM? If so how many points that would be?
Last edited by mak101; Oct 4, 2021 at 5:12 pm
Oct 4, 2021, 5:35 pm
#319
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
You need to know the total distance of your routing in order to price it out. Also are you travelling in economy, business or first?
For example: EWR-FRA-MLE-BOM would be 100,000 + 5000 for the stopover, as that falls into the >8000 miles band
If you end up with an Air Canada segment on your itinerary, pricing will change given dynamic pricing on their flights.
Reward chart is here:https://www.aircanada.com/content/da...s-chart-en.pdf
Last edited by ChrisA330; Oct 4, 2021 at 5:57 pm
Oct 4, 2021, 9:01 pm
#320
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
I'm a little bit confused with something I've noticed. Are certain flights only going to be available based on married segments (if I'm using that correctly). I was looking at MDE-MVD, it was available via CLO-BOG-PTY, a bit ridiculous, but it was available. Then when I looked for the same PTY-MVD segment, nothing.
Would that mean that the only way to know if what you want is available is to search 1 by 1, then also do the full route? I'm now searching YVR-MDE and doesn't show the routing I'd like. But changing to YVR-BOG the route (YVR-LAX-BOG) is available, then searching BOG-MDE, of course there's like 15 different flights available. At least 8-10 of those flights work with the connection times.
I'm not gonna bother doing that research and I don't know off the top of my head but the Prince of Travel post regarding "complex routings" does describe regions you can & cannot transit. I know NA-Eur-SA is not allowed as I was recently looking at that.
That will be helpful.
Would that mean that the only way to know if what you want is available is to search 1 by 1, then also do the full route? I'm now searching YVR-MDE and doesn't show the routing I'd like. But changing to YVR-BOG the route (YVR-LAX-BOG) is available, then searching BOG-MDE, of course there's like 15 different flights available. At least 8-10 of those flights work with the connection times.
That will be helpful.
Oct 5, 2021, 8:51 am
#321
Join Date: Nov 2009
Posts: 519
Stopovers in Canada/US are not allowed.
You need to know the total distance of your routing in order to price it out. Also are you travelling in economy, business or first?
For example: EWR-FRA-MLE-BOM would be 100,000 + 5000 for the stopover, as that falls into the >8000 miles band
If you end up with an Air Canada segment on your itinerary, pricing will change given dynamic pricing on their flights.
Reward chart is here:https://www.aircanada.com/content/da...s-chart-en.pdf
You need to know the total distance of your routing in order to price it out. Also are you travelling in economy, business or first?
For example: EWR-FRA-MLE-BOM would be 100,000 + 5000 for the stopover, as that falls into the >8000 miles band
If you end up with an Air Canada segment on your itinerary, pricing will change given dynamic pricing on their flights.
Reward chart is here:https://www.aircanada.com/content/da...s-chart-en.pdf
I am looking in business. Can I find all award availability on air Canada website? or is there any better way to search it? Can I book and hold ticket and then transfer my UR points and confirm it?
Oct 8, 2021, 8:11 pm
#322
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Can't figure this program out. Just spent 30 minutes on hold, started talking to an agent. He can't explain how to add AC revenue based flights to a partner itinerary or how to predict the cost at all. Alright no problem, so we start looking at the flights segment by segment. Every single one is available on both the cow tool and the AC website. I honestly can't wait for this guide to come out that they're gonna publish, but I'm gonna guess there'll still be questions left unanswered. Not being able to even test anything online has jammed up their call centre too.
OOOOOOOOKAYYYYY, they called me back after the call disconnected, which was awesome. Because I wasn't about to call back and wait on hold for another 30 minutes just to start explaining my whole thing again. I sincerely hope this agent is dead wrong, because if she's not then the program just got significantly less valuable to me.
The booking I'm trying to make is YVR-MDE (I'd settle for BOG if backtracking forces it)-MVD. Pretty easy, almost direct lines. Even under MPM this would've been a piece of cake. I fed the segments to the agent, Nov 2 wasn't available (it is on their website) but that Nov 4 was (website says it's there but when I click it's not), I mention this to her and she says "probably a ghost flight, we have a lot of those in the system". Alright...obviously not on HER but might be nice to get that fixed.
What I'm really trying to figure out is some semi-predictive way to ascertain what kinda damage an AC flight (revenue based) does to an otherwise partner only itinerary (fixed). YVR-MDE is < 4500 so 50k in J for partners. But I'm looking at MVD as the final destination, so that brings it to 60k plus whatever the AC flight I'm starting with adds on.
She goes through, YVR-MEX (AC) MEX-BOG-MDE (CM/AV stop) MDE-BOG-PTY-MVD (AV/CM) and quotes me 90,000 + $177. Not a TOTALLY unreasonable number, but 25,000 higher than it should be unless I've completely misunderstood this program. I ask if she has a breakdown of the points at all, hoping it'll say like "AC YVR-MEX 30,000" (wishful thinking of course lol) and she says "yea it's charging 60,000 for YVR-MDE and 30,000 for MDE-MVD and SOMEWHERE in there is a 5,000 charge for the stopover". This feels a little too coincidental to me, so I press on, YVR-MEX-BOG-MDE is 4,545 so 60,000 and all J flights within South America are 30,000. That makes 90. Not sure where the 5,000 are supposed to be.
She tells me the program was explained to them that people would be charged for 2 one-way tickets, plus the 5,000 for the stopover (as the search engine is doing), so I ask her "why would anyone do that? why wouldn't i just buy 2 one way tickets then and save the 5,000 miles". Then rightfully she points out "well if you cancelled the ticket you'd pay multiple cancellation fees instead of just 1". Ok, point for her. That makes perfect sense. But again I pressed and said "the program information explains it as if a stopover can be completed for only an extra 5,000 miles plus fees on a one-way". She agrees. But then she says "but you pay for two one-ways". So I said "well, then it should be explained as stitch together two one way tickets for only an extra 5,000 miles".
Someone please tell me she's completely wrong. If she's right then I've completely misunderstood this new program and it's WAY less valuable than previously thought. I feel like she's wrong, but they can't seem to just TELL me "sorry you can't backtrack, that's why it's charging for 2 one ways". If that's the case, I'll stopover in BOG and solve this myself. This is maddening! If she's incorrect, then how can anyone so off the mark be dealing with customers? There'd have to be some internal analytics that show she's off calls too fast or something with people HUACAing, or some supervisor would've HAD to have heard a call where she's explained the program completely incorrectly.
OOOOOOOOKAYYYYY, they called me back after the call disconnected, which was awesome. Because I wasn't about to call back and wait on hold for another 30 minutes just to start explaining my whole thing again. I sincerely hope this agent is dead wrong, because if she's not then the program just got significantly less valuable to me.
The booking I'm trying to make is YVR-MDE (I'd settle for BOG if backtracking forces it)-MVD. Pretty easy, almost direct lines. Even under MPM this would've been a piece of cake. I fed the segments to the agent, Nov 2 wasn't available (it is on their website) but that Nov 4 was (website says it's there but when I click it's not), I mention this to her and she says "probably a ghost flight, we have a lot of those in the system". Alright...obviously not on HER but might be nice to get that fixed.
What I'm really trying to figure out is some semi-predictive way to ascertain what kinda damage an AC flight (revenue based) does to an otherwise partner only itinerary (fixed). YVR-MDE is < 4500 so 50k in J for partners. But I'm looking at MVD as the final destination, so that brings it to 60k plus whatever the AC flight I'm starting with adds on.
She goes through, YVR-MEX (AC) MEX-BOG-MDE (CM/AV stop) MDE-BOG-PTY-MVD (AV/CM) and quotes me 90,000 + $177. Not a TOTALLY unreasonable number, but 25,000 higher than it should be unless I've completely misunderstood this program. I ask if she has a breakdown of the points at all, hoping it'll say like "AC YVR-MEX 30,000" (wishful thinking of course lol) and she says "yea it's charging 60,000 for YVR-MDE and 30,000 for MDE-MVD and SOMEWHERE in there is a 5,000 charge for the stopover". This feels a little too coincidental to me, so I press on, YVR-MEX-BOG-MDE is 4,545 so 60,000 and all J flights within South America are 30,000. That makes 90. Not sure where the 5,000 are supposed to be.
She tells me the program was explained to them that people would be charged for 2 one-way tickets, plus the 5,000 for the stopover (as the search engine is doing), so I ask her "why would anyone do that? why wouldn't i just buy 2 one way tickets then and save the 5,000 miles". Then rightfully she points out "well if you cancelled the ticket you'd pay multiple cancellation fees instead of just 1". Ok, point for her. That makes perfect sense. But again I pressed and said "the program information explains it as if a stopover can be completed for only an extra 5,000 miles plus fees on a one-way". She agrees. But then she says "but you pay for two one-ways". So I said "well, then it should be explained as stitch together two one way tickets for only an extra 5,000 miles".
Someone please tell me she's completely wrong. If she's right then I've completely misunderstood this new program and it's WAY less valuable than previously thought. I feel like she's wrong, but they can't seem to just TELL me "sorry you can't backtrack, that's why it's charging for 2 one ways". If that's the case, I'll stopover in BOG and solve this myself. This is maddening! If she's incorrect, then how can anyone so off the mark be dealing with customers? There'd have to be some internal analytics that show she's off calls too fast or something with people HUACAing, or some supervisor would've HAD to have heard a call where she's explained the program completely incorrectly.
Last edited by drvannostren; Oct 8, 2021 at 8:24 pm
Oct 8, 2021, 9:14 pm
#323
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
Can't figure this program out. Just spent 30 minutes on hold, started talking to an agent. He can't explain how to add AC revenue based flights to a partner itinerary or how to predict the cost at all. Alright no problem, so we start looking at the flights segment by segment. Every single one is available on both the cow tool and the AC website. I honestly can't wait for this guide to come out that they're gonna publish, but I'm gonna guess there'll still be questions left unanswered. Not being able to even test anything online has jammed up their call centre too.
OOOOOOOOKAYYYYY, they called me back after the call disconnected, which was awesome. Because I wasn't about to call back and wait on hold for another 30 minutes just to start explaining my whole thing again. I sincerely hope this agent is dead wrong, because if she's not then the program just got significantly less valuable to me.
The booking I'm trying to make is YVR-MDE (I'd settle for BOG if backtracking forces it)-MVD. Pretty easy, almost direct lines. Even under MPM this would've been a piece of cake. I fed the segments to the agent, Nov 2 wasn't available (it is on their website) but that Nov 4 was (website says it's there but when I click it's not), I mention this to her and she says "probably a ghost flight, we have a lot of those in the system". Alright...obviously not on HER but might be nice to get that fixed.
What I'm really trying to figure out is some semi-predictive way to ascertain what kinda damage an AC flight (revenue based) does to an otherwise partner only itinerary (fixed). YVR-MDE is < 4500 so 50k in J for partners. But I'm looking at MVD as the final destination, so that brings it to 60k plus whatever the AC flight I'm starting with adds on.
She goes through, YVR-MEX (AC) MEX-BOG-MDE (CM/AV stop) MDE-BOG-PTY-MVD (AV/CM) and quotes me 90,000 + $177. Not a TOTALLY unreasonable number, but 25,000 higher than it should be unless I've completely misunderstood this program. I ask if she has a breakdown of the points at all, hoping it'll say like "AC YVR-MEX 30,000" (wishful thinking of course lol) and she says "yea it's charging 60,000 for YVR-MDE and 30,000 for MDE-MVD and SOMEWHERE in there is a 5,000 charge for the stopover". This feels a little too coincidental to me, so I press on, YVR-MEX-BOG-MDE is 4,545 so 60,000 and all J flights within South America are 30,000. That makes 90. Not sure where the 5,000 are supposed to be.
She tells me the program was explained to them that people would be charged for 2 one-way tickets, plus the 5,000 for the stopover (as the search engine is doing), so I ask her "why would anyone do that? why wouldn't i just buy 2 one way tickets then and save the 5,000 miles". Then rightfully she points out "well if you cancelled the ticket you'd pay multiple cancellation fees instead of just 1". Ok, point for her. That makes perfect sense. But again I pressed and said "the program information explains it as if a stopover can be completed for only an extra 5,000 miles plus fees on a one-way". She agrees. But then she says "but you pay for two one-ways". So I said "well, then it should be explained as stitch together two one way tickets for only an extra 5,000 miles".
Someone please tell me she's completely wrong. If she's right then I've completely misunderstood this new program and it's WAY less valuable than previously thought. I feel like she's wrong, but they can't seem to just TELL me "sorry you can't backtrack, that's why it's charging for 2 one ways". If that's the case, I'll stopover in BOG and solve this myself. This is maddening! If she's incorrect, then how can anyone so off the mark be dealing with customers? There'd have to be some internal analytics that show she's off calls too fast or something with people HUACAing, or some supervisor would've HAD to have heard a call where she's explained the program completely incorrectly.
OOOOOOOOKAYYYYY, they called me back after the call disconnected, which was awesome. Because I wasn't about to call back and wait on hold for another 30 minutes just to start explaining my whole thing again. I sincerely hope this agent is dead wrong, because if she's not then the program just got significantly less valuable to me.
The booking I'm trying to make is YVR-MDE (I'd settle for BOG if backtracking forces it)-MVD. Pretty easy, almost direct lines. Even under MPM this would've been a piece of cake. I fed the segments to the agent, Nov 2 wasn't available (it is on their website) but that Nov 4 was (website says it's there but when I click it's not), I mention this to her and she says "probably a ghost flight, we have a lot of those in the system". Alright...obviously not on HER but might be nice to get that fixed.
What I'm really trying to figure out is some semi-predictive way to ascertain what kinda damage an AC flight (revenue based) does to an otherwise partner only itinerary (fixed). YVR-MDE is < 4500 so 50k in J for partners. But I'm looking at MVD as the final destination, so that brings it to 60k plus whatever the AC flight I'm starting with adds on.
She goes through, YVR-MEX (AC) MEX-BOG-MDE (CM/AV stop) MDE-BOG-PTY-MVD (AV/CM) and quotes me 90,000 + $177. Not a TOTALLY unreasonable number, but 25,000 higher than it should be unless I've completely misunderstood this program. I ask if she has a breakdown of the points at all, hoping it'll say like "AC YVR-MEX 30,000" (wishful thinking of course lol) and she says "yea it's charging 60,000 for YVR-MDE and 30,000 for MDE-MVD and SOMEWHERE in there is a 5,000 charge for the stopover". This feels a little too coincidental to me, so I press on, YVR-MEX-BOG-MDE is 4,545 so 60,000 and all J flights within South America are 30,000. That makes 90. Not sure where the 5,000 are supposed to be.
She tells me the program was explained to them that people would be charged for 2 one-way tickets, plus the 5,000 for the stopover (as the search engine is doing), so I ask her "why would anyone do that? why wouldn't i just buy 2 one way tickets then and save the 5,000 miles". Then rightfully she points out "well if you cancelled the ticket you'd pay multiple cancellation fees instead of just 1". Ok, point for her. That makes perfect sense. But again I pressed and said "the program information explains it as if a stopover can be completed for only an extra 5,000 miles plus fees on a one-way". She agrees. But then she says "but you pay for two one-ways". So I said "well, then it should be explained as stitch together two one way tickets for only an extra 5,000 miles".
Someone please tell me she's completely wrong. If she's right then I've completely misunderstood this new program and it's WAY less valuable than previously thought. I feel like she's wrong, but they can't seem to just TELL me "sorry you can't backtrack, that's why it's charging for 2 one ways". If that's the case, I'll stopover in BOG and solve this myself. This is maddening! If she's incorrect, then how can anyone so off the mark be dealing with customers? There'd have to be some internal analytics that show she's off calls too fast or something with people HUACAing, or some supervisor would've HAD to have heard a call where she's explained the program completely incorrectly.
Oct 9, 2021, 3:56 pm
#325
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
@drvannostren, I think @kalderlake may be on to something. Other suggestion if that's correct, could you swap out one of the BOGs for CLO or CTG? I seem to recall AV having a few flights between MDE and those places, and I think CM also flies to both.
Or, sub-optimal solution for sure, but surely in all your MDE travels, you've seen how cheap intra-Colombia tickets are; you could stopover the Aeroplan ticket in BOG and get yourself to/from MDE on a cash ticket.
Or, sub-optimal solution for sure, but surely in all your MDE travels, you've seen how cheap intra-Colombia tickets are; you could stopover the Aeroplan ticket in BOG and get yourself to/from MDE on a cash ticket.
Oct 9, 2021, 9:59 pm
#326
Join Date: May 2020
Posts: 5
Hi all,
I've booked a one-way F flight on ANA from HND - JFK for September 2022 and now in the process of trying to add on a flight from LGA - YYZ to come home.
However, when I call in to make the change request, the agent says the system doesn't price out the flight to be added to my itinerary and said the only way to do this add-on would be as a separate booking altogether.
Is this a HUCA situation? Or truly not possible.
Thank you
I've booked a one-way F flight on ANA from HND - JFK for September 2022 and now in the process of trying to add on a flight from LGA - YYZ to come home.
However, when I call in to make the change request, the agent says the system doesn't price out the flight to be added to my itinerary and said the only way to do this add-on would be as a separate booking altogether.
Is this a HUCA situation? Or truly not possible.
Thank you
Oct 10, 2021, 12:14 am
#327
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
@drvannostren, I think @kalderlake may be on to something. Other suggestion if that's correct, could you swap out one of the BOGs for CLO or CTG? I seem to recall AV having a few flights between MDE and those places, and I think CM also flies to both.
Or, sub-optimal solution for sure, but surely in all your MDE travels, you've seen how cheap intra-Colombia tickets are; you could stopover the Aeroplan ticket in BOG and get yourself to/from MDE on a cash ticket.
Or, sub-optimal solution for sure, but surely in all your MDE travels, you've seen how cheap intra-Colombia tickets are; you could stopover the Aeroplan ticket in BOG and get yourself to/from MDE on a cash ticket.
Assuming I can find each segment, YVR-MEX-BOG (stop) BOG-PTY-MVD individually, is there any reason this shouldn't work that you can think of? I feel like it's just gonna come down to a series of HUACA until I get the right agent, which seems like a ridiculous way to do business.
Oct 10, 2021, 7:57 am
#328
Join Date: Oct 2010
Location: Chicago, IL
Posts: 488
Knowledgable agent is the key. I was trying to book ORD-HKT but AC website showed nothing with 85K miles options. I found YYZ-HKT with Etihad for 85k miles then I found a bunch of ORD-YYZ on AC for 10K and wanted to piece these 2 together. First agent just said NO you cannot do that and not willing to do it. HUCA second agent was trying to help but said AUH-HKT segments were oversold and she could not grab it. HUCA, third agent was a breeze she knew exactly what to do and I successfully got my tickets.
Oct 10, 2021, 12:53 pm
#329
Join Date: Nov 2017
Posts: 1
Oct 10, 2021, 12:57 pm
#330
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,342